Community Management Intern

JOB DESCRIPTION

Community Management Intern

Company: PopPop Labs Pvt. Ltd.

Position: Community Management Intern

Department: Community & Engagement

Work Mode: Hybrid (Work From Home + Work From Office)

Employment Type: Internship

About PopPop Labs

PopPop Labs is an innovation-driven technology company focused on developing technology-led products, brands and solutions. We combine technology, creativity, entrepreneurship and innovation to build impactful products and experiences.

We are looking for an enthusiastic, creative and people-oriented Community Management Intern to help build, grow and manage engaging communities around our brands, products and initiatives. The ideal candidate should enjoy connecting with people, creating meaningful conversations, building relationships and developing strategies that encourage community participation and engagement.

Roles & Responsibilities

1. Assist in building, managing and growing online and offline communities around the company's products, brands and initiatives.

2. Engage with community members across platforms such as Instagram, LinkedIn, WhatsApp, Discord, Telegram and other relevant channels.

3. Develop and execute community engagement strategies to increase participation, retention and overall community growth.

4. Create engaging community posts, announcements, discussion topics, polls, updates and interactive activities.

5. Identify potential community members, student representatives, brand advocates and community ambassadors.

6. Coordinate with campus ambassadors, student communities, clubs, organisations and external groups to expand community reach.

7. Organise online and offline community activities, networking sessions, meetups, workshops and engagement initiatives.

8. Monitor community conversations, respond to queries and ensure a positive, inclusive and welcoming environment.

9. Collect community feedback, suggestions and user insights and communicate them to the relevant internal teams.

10. Identify opportunities to convert community members into active users, contributors, collaborators and brand advocates.

11. Assist in developing community guidelines, engagement policies and communication strategies.

12. Track community growth, engagement rates, participation levels and other relevant performance metrics.

13. Research emerging community-building trends, platforms and engagement strategies.

14. Collaborate with marketing, growth, customer experience and business development teams to execute community initiatives.

15. Maintain community databases, engagement trackers, activity calendars and periodic performance reports.

16. Help develop referral initiatives, ambassador programmes and other community-led growth opportunities.

17. Support brand-building initiatives by encouraging user-generated content, testimonials and community participation.

Required Skills & Competencies

- Excellent written and verbal communication skills.

- Strong interpersonal skills and an ability to connect with different audiences.

- Good understanding of social media platforms and online communities.

- Creativity and the ability to develop engaging conversations and community activities.

- Strong organisational, coordination and time-management skills.

- Ability to manage multiple communication channels and community interactions.

- Good problem-solving and conflict-resolution abilities.

- Understanding of audience behaviour, engagement and digital communication.

- Proficiency in Google Workspace or Microsoft Office.

- Proactive attitude, adaptability and willingness to take ownership of responsibilities.

- Ability to work independently and collaboratively with cross-functional teams.

Preferred Qualifications

- Students or recent graduates pursuing Marketing, Mass Communication, Business Administration, Psychology, Media Studies, Management or related disciplines.

- Interest in community building, social media, brand management, public relations and digital engagement.

- Familiarity with platforms such as Instagram, LinkedIn, Discord, Telegram, WhatsApp Communities and other community management tools will be an advantage.

- Experience managing social media pages, college clubs, student communities, online groups or campus initiatives is beneficial.

- Experience organising events, networking activities or ambassador programmes will be an added advantage.

What You Will Gain

- Hands-on experience in community building and community management.

- Exposure to brand engagement, audience development and community-led growth strategies.

- Opportunities to build and manage real-world communities.

- Practical experience coordinating with students, creators, organisations and strategic stakeholders.

- Understanding of user behaviour, engagement strategies and community retention.

- Experience developing ambassador programmes, referral initiatives and engagement campaigns.

- Opportunities to collaborate with marketing, growth, business development and product teams.

- Development of leadership, communication, networking and relationship-management skills.

- An opportunity to contribute to building an active and growing ecosystem around emerging technology products and brands.

Internship Details

Work Mode: Hybrid (Work From Home + Work From Office)

PopPop Labs offers a flexible hybrid working arrangement. Interns can choose to work from home or from the office, with both options available. This flexibility allows interns to work in the environment that best suits their productivity and convenience while maintaining effective communication and collaboration with the team.

Work Location: Office / Remote — candidate's choice.

Working Arrangement: Flexible, subject to project requirements, team coordination and assigned responsibilities.

Selection Process

1. Application and CV screening.

2. Interview to assess communication, creativity and community-building aptitude.

3. Evaluation of relevant projects, social media experience and community initiatives.

4. Final selection and onboarding.

How to Apply

Interested candidates can share their updated CV along with details of relevant projects, community initiatives, social media profiles or previous experience in managing groups, events or online communities with the PopPop Labs recruitment team.

Join PopPop Labs!

Bring people together, build meaningful connections, create engaging communities and help establish a strong ecosystem around innovative products and brands.

Connect. Engage. Build. Belong.

PopPop Labs Pvt. Ltd.

Pay: ₹5,000.00 - ₹8,000.00 per month

Work Location: In person