Community Engagement Supervisor

About Loco Lane: Loco Lane is a dynamic entertainment and social destination that blends high-energy gaming experiences with curated food and beverage offerings. Designed as a vibrant space for families, friends, and corporate groups, it brings together recreation, celebration, and hospitality under one roof. With a strong focus on guest experience, Loco Lane delivers memorable moments through engaging activities and seamless service.

Role Overview: The Community Engagement Supervisor is responsible for leading on-ground guest experience and engagement across the center. This role ensures a vibrant, high-energy environment while driving customer satisfaction, and enhancing repeat business. The position acts as a key link between operations, guests, and frontline teams, ensuring smooth execution of daily activities and consistent service excellence

Key Responsibilities:

• Customer Engagement & Experience
• Engage with customers on-ground to create a lively and interactive environment.
• Build strong relationships with walk-in customers and repeat guests.
• Ensure a high level of customer satisfaction through proactive interaction and support. Repeat Customer Experience
• Drive repeat visits by creating memorable and personalized experiences.
• Recognize and engage returning customers to strengthen brand connection.
• Support customer retention initiatives within the center. Events & On-Ground Activities
• Support execution of in-center events, activities, and engagement initiatives.
• Coordinate with operations teams to ensure smooth event execution.
• Actively participate in creating an energetic atmosphere during peak hours and events.

Customer Support & Feedback

• Handle customer queries and concerns in a professional and friendly manner.
• Gather feedback from customers and share insights with internal teams.
• Ensure quick resolution of minor issues to maintain a positive experience. Sales Support & Upselling
• Identify opportunities to promote games, offers, group bookings, and experiences within the center.
• Support the team in driving additional revenue through on-ground engagement
• Coordination & Reporting
• Work closely with operations, sales & marketing teams for smooth day-to-day functioning.
• Maintain basic records of customer interactions, events, and feedback.

Required Skills & Qualifications

• 4–5 years of experience in customer engagement, hospitality, events, or similar roles.
• Strong communication and interpersonal skills.
• Outgoing and energetic personality with a customer-first approach.
• Ability to work in a fast-paced, high-energy environment.
• Willingness to work on weekends and during peak business hours.

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Provident Fund

Work Location: In person