Collections Team Lead

Job Description

Team Leader Collections Experience : 4 - 6 years Location - Bangalore What You Will Do : Team Management : Lead, motivate, and manage a team of collection agents to meet and exceed performance targets. Performance Monitoring : Monitor individual and team performance through KPIs such as call quality, resolution rates, and collection targets. Training & Development : Provide coaching, training, and feedback to agents to enhance their skills and productivity. Debt Collection Strategy : Implement effective debt collection strategies, ensuring compliance with company policies and legal regulations. Customer Interaction Oversight : Ensure that agents handle customer interactions professionally, addressing concerns while focusing on debt recovery. Reporting : Prepare regular performance reports, highlighting team achievements, areas for improvement, and strategies for success. Conflict Resolution : Address escalated customer issues and work with internal teams to resolve complex cases. Process Improvement : Continuously identify and implement improvements in collection processes to optimize efficiency. What You Will Need To Succeed : 4 to 7 years' work experience in the collection process Experience in Banking / NBFC / Fintech preferred Excellent communication in English & Hindi. Knowledge on Mis / Excel is required. We offer a great working environment - Very collaborative. You will get plenty of learning opportunities and challenging problems to work on. Youll go to sleep every day knowing that youve made a difference in peoples lives. Your work will be reaching out to millions of users. Note : We are looking for someone with collection ( PL/ Unsecured loans ). Team lead background with strong communication in English & Hindi. Preferred from NBFC / fintech or Banking industry & immediate joiners If interested please reach out on below contact details. Regards, Khizer sharieff TA Specialist Mobile:9738426881 Moneyview