Team Leader - (Tele - Collection Process)

Job Description

Job Title: Team Leader - (Collections Tele calling) Experience : 2- 4 Years Commitment : Contract (Off-Role) Team : Collection & Recoveries What You Will Do: Needs to Manage in house tele calling team (25-30 headcount), No field collection. • Ensuring assigned targets are achieved • Interact with High-Risk customers and get the account resolved. • Needs to Coordinate with Collection Manager and make sure the required process is followed or implemented. • Should have knowledge on Dialer and current dialer software. • Ensure that the entire telecalling team maintains the required intensity and consistency in follow-ups. What You Will Need To Succeed: 2 to 4 years' work experience in managing an in-house telecalling collection process is required. Experience in Banking / NBFC / Fintech preferred. Knowledge of MIS/ Excel is required. • Excellent communication in English & Hindi.