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Cogenthub

We are a company which is into contact centre services with delivery centres based out of the United Kingdom & Asia. As a company, we are ISO 9001, ISO 27001 & ISO 27701 certified and we operate on a 24/7 basis. We are also fully compliant to GDPR guidelines. At CogentHub we deliver an entire spectrum of BPM services in verticals such as Finance & Accounting, Telecoms & Utilities, Retail Management, Healthcare, Hospitality, Personal Care, e-Commerce amongst others. These services are voice (inbound and outbound sales, customer services, technical support, lead generation, appointment setting and Helpdesk) and non-voice (email & chat support, social media support, accounting, database management, data entry, transcription and claims procurement) delivered. Our main USP is that that our call centre is technology-enabled. The technology deployed helps agents follow complicated or easy conversational processes, whether they are verifying a customer’s identity, processing an order, providing feedback to a customer or collecting details from the customer. With few clicks of the mouse, agents play pre-recorded voice files in an accent and/or language requested by the client, securely collect data, 100% compliant, and much more. No matter what task, especially those that are repetitive and require compliance, the agents will execute these more quickly and securely. CogentHub is an active member with NASSCOM & TiE and works with respective agencies to help IT & ITeS community worldwide.

876 Reviews in Cogenthub
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Bishwajit Yadav
2 years ago
Its a great opportunity of growth to work under Unitel contact centres. Our team is friendly and supportive in all aspects. No matter if you are a fresher or experienced you will always get something more to learn here, thanks to the TL, ATL and other team members.
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Shahid Akhtar
a year ago
Sir, I resigned from the post of Content Writer from your esteemed organization on …
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Komal Chouhan
2 years ago
It's been 6 months I am working with Cogenthub for the process named Christy. The work-life balance is great over here. The best thing about the company is great managers as they manage things very smoothly even in though situations which …
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Dipradipta Roy
2 years ago
COGENTHUB is a really great place to work in. I hv been working here for almost 2.7 years. My manager Sunny sir is one the best person I have worked with, he is always there to guide me to become a better version of myself. And If you are …
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Barun Kumar Pal
4 years ago
Really good company for good learning and growth opportunities. The team of Web-Developers/designers/SEO-engineers is very friendly. Nice place to work. I worked there for only 6 days and they paid me on time! It's my bad luck that I couldn't continue more than that because of the public vehicle problems at night for corona issue.
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Rinku Ghosh
2 years ago
Working at unital contact centre last 6 month.Great Company!! Having a great time working here. Learning a lot about Digital Marketing. Nice environment for working with helpful and friendly colleagues. Great platform for those who want to rise in the field of Digital Marketing.
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Osama Khatun
2 years ago
I think *company name* has played a big role in keeping our business afloat in these competition world. Their team of SEO has done and continues to do good work. They have stood true to their promises in terms of investment. Much love and appreciation to their team. Let’s keep up with the good work.
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Subhajit Patra
2 years ago
Working with the Unitel Contact Centres more than six months and I have never felt down ever since I am working here. Very nice and co-operative environment to work. Most importantly, TL (Dhrubojyoti Mukherjee) and ATL's (Pralay and Sujit), …
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Murshid Akarm
4 years ago
This is my second review and it is related to the interview questions. I went there for interview in March, and a total of three people took my interview. …
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souvik saha
4 years ago
CogentHub is a best Business Analytics Company. Here is a small review about this company, here many of the process are running with the shifts like United States, United Kingdom and Australia. First of all I would like to say thanks …