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Cogenthub

We are a company which is into contact centre services with delivery centres based out of the United Kingdom & Asia. As a company, we are ISO 9001, ISO 27001 & ISO 27701 certified and we operate on a 24/7 basis. We are also fully compliant to GDPR guidelines. At CogentHub we deliver an entire spectrum of BPM services in verticals such as Finance & Accounting, Telecoms & Utilities, Retail Management, Healthcare, Hospitality, Personal Care, e-Commerce amongst others. These services are voice (inbound and outbound sales, customer services, technical support, lead generation, appointment setting and Helpdesk) and non-voice (email & chat support, social media support, accounting, database management, data entry, transcription and claims procurement) delivered. Our main USP is that that our call centre is technology-enabled. The technology deployed helps agents follow complicated or easy conversational processes, whether they are verifying a customer’s identity, processing an order, providing feedback to a customer or collecting details from the customer. With few clicks of the mouse, agents play pre-recorded voice files in an accent and/or language requested by the client, securely collect data, 100% compliant, and much more. No matter what task, especially those that are repetitive and require compliance, the agents will execute these more quickly and securely. CogentHub is an active member with NASSCOM & TiE and works with respective agencies to help IT & ITeS community worldwide.

876 Reviews in Cogenthub
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Amir M
4 weeks ago
I'm sharing my horrific experience at Cogent E Services Limited कॉजेंट ई सर्विसेज लिमिटेड to caution others, especially South Indians, against working here. …
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Anushka Tiwari
9 months ago
Good place to get experience about BPO for freshers only but the policies are worst like day APR it can be mark as half day from 1 min of short login specially posh policy is the worst, the manager was working on the same building even …
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Muskan Goel
8 months ago
Hey , i work for aprox 12 months in cogent, you can say 1 year almost, but i know how horrible company is this. There is so much of politics and also i like to add that there i work for revolt process where my Tl piyush and q Tl anuj other …
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Rajveer
5 years ago
Pay is good. But employees feel like they qre in case. We can't wear loafers , half sleeve shirt etc. A unnecessary rules are applied hear.
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Bhumika Rathi
8 months ago
I didn't want to give a single star here...but i would say I had a Wrost experience with this company in revolt process there is QA anuj who is totally illiterate person also he doesn't know how talk with agents....if you will escalate your …
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Syed Afridi
a year ago
Here I am Worked Almost 5 Months In apollo Premium process.......My Honest Opinion About Cogent E service pvt ltd Overall the company is Good here Inside the Company you get a Cafeteria where you get a lot of variety of food and for smokers …
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Sameer Saifi
a year ago
We are cogent! We operate call centers in multiple cities, serving more than 60 domestic …
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AAYUSH KUMAR
10 months ago
Worse company, even I don't want to give a single star but it's mandatory. I had worked in this company for one year in Axis Bank non voice process. Toxic management and a manager name is Rohit and Umesh is too rude and has no sense that …
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Akash Mishra
11 months ago
Extremely worst and pathetic. It's prison for employees there all policies are against employee, they only need slaves not employees. In whole organisation you'll find nobody resposible and helping even their housekeeping staffs are …
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Ashutosh Mishra
9 months ago
Cogent not a good comoany not a employee sentrice this company swa only our benifits no any care about employees health and many more things like selery ussue attandance issue and in cogent supervioser is not polite with employees alway shouting on agents and giving termination without any specific reasin don't join this company.