About the job: Key Responsibilities: 1. Deliver remote tech support using screen-sharing tools to assist with hardware/software issues. 2. Support includes printer setups, email configurations, and data recovery assistance. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are Computer Science Engineering students Salary: ₹ 2,00,000 - 3,50,000 /year Experience: 1 year(s) Deadline: 2025-08-30 23:59:59 Skills required: Technical Support, English Proficiency (Spoken) and Effective Communication Other Requirements: 1. Comfort with remote desktop tools, fluent English, and night shifts. About Company: Codecraft IT Solutions is a branding, web design, and SEO agency dedicated to elevating brands with unique identities and visually stunning websites. Our services include crafting distinctive brand images, designing user-friendly and aesthetically appealing websites, implementing SEO-focused marketing strategies to boost online visibility and search rankings, and leveraging WordPress expertise for custom designs and ongoing support. As a strategic partner, we blend creativity with strategy to enhance your digital footprint and drive long-term success.
About the job: Join our fast-paced team as an IT helpdesk executive, handling technical support for US customers. You'll address queries related to system software, peripherals, email configurations, and networking issues. Key Responsibilities: 1. Respond to customer inquiries through calls and chat. 2. Diagnose and resolve issues in MS Office, Outlook, printers, smart speakers, etc. 3. Guide users through step-by-step solutions. 4. Maintain a customer-focused approach with timely resolutions. Note: Shift- Night shift Who can apply: Only those candidates can apply who: have minimum 1 years of experience are Computer Science Engineering students Salary: ₹ 2,00,000 - 3,50,000 /year Experience: 1 year(s) Deadline: 2025-09-03 23:59:59 Skills required: Technical Support and English Proficiency (Spoken) Other Requirements: 1. Fluency in English (written and verbal). 2. Good knowledge of IT systems and networks. 3. Experience with smart devices and peripherals preferred. About Company: Codecraft IT Solutions is a branding, web design, and SEO agency dedicated to elevating brands with unique identities and visually stunning websites. Our services include crafting distinctive brand images, designing user-friendly and aesthetically appealing websites, implementing SEO-focused marketing strategies to boost online visibility and search rankings, and leveraging WordPress expertise for custom designs and ongoing support. As a strategic partner, we blend creativity with strategy to enhance your digital footprint and drive long-term success.
About the job: Key Responsibilities: 1. Engage with US customers to promote and sell software solutions and technical service packages. 2. Understand customer pain points and provide tailored solutions. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,50,000 - 4,00,000 /year Experience: 1 year(s) Deadline: 2025-08-30 23:59:59 Skills required: Technical Support, English Proficiency (Spoken) and Effective Communication Other Requirements: 1. 1+ year in tech sales or B2B, strong English, persuasive communication. About Company: Codecraft IT Solutions is a branding, web design, and SEO agency dedicated to elevating brands with unique identities and visually stunning websites. Our services include crafting distinctive brand images, designing user-friendly and aesthetically appealing websites, implementing SEO-focused marketing strategies to boost online visibility and search rankings, and leveraging WordPress expertise for custom designs and ongoing support. As a strategic partner, we blend creativity with strategy to enhance your digital footprint and drive long-term success.
About the job: We are urgently hiring experienced professionals for the role of US technical support specialist. The ideal candidate will have exceptional communication skills and strong technical knowledge to resolve customer issues related to laptops, routers, MS Office, and more. Key Responsibilities: 1. Provide prompt support via phone and chat for technical issues related to Windows OS, laptops/desktops, emails, routers, printers, and smart devices. 2. Troubleshoot and resolve hardware/software concerns efficiently. 3. Maintain detailed logs of all interactions. 4. Ensure high levels of customer satisfaction. 5. Collaborate with the team to achieve support KPIs. Note: Shift- Night Shift (6 days/week, Sunday fixed off). Who can apply: Only those candidates can apply who: have minimum 1 years of experience are Computer Science Engineering students Salary: ₹ 2,50,000 - 4,00,000 /year Experience: 1 year(s) Deadline: 2025-09-03 23:59:59 Skills required: Technical Support, English Proficiency (Spoken) and Interpersonal skills Other Requirements: 1. Excellent English communication skills (verbal and written). 2. Basic understanding of computer operations. 3. 1 year of experience in technical support preferred. 4. Comfortable working on night shifts. About Company: Codecraft IT Solutions is a branding, web design, and SEO agency dedicated to elevating brands with unique identities and visually stunning websites. Our services include crafting distinctive brand images, designing user-friendly and aesthetically appealing websites, implementing SEO-focused marketing strategies to boost online visibility and search rankings, and leveraging WordPress expertise for custom designs and ongoing support. As a strategic partner, we blend creativity with strategy to enhance your digital footprint and drive long-term success.
About the job: About the Role: We are looking for a motivated and skilled Technical Support Executive to assist US-based customers by diagnosing and resolving hardware, software, and networking-related issues. You will serve as the first point of contact for troubleshooting queries and ensure customers receive quick, accurate resolutions to enhance their experience with our services. Key responsibilities: 1. Provide first-level technical support through inbound calls, emails, and chat. 2. Troubleshoot and resolve issues related to Windows OS, MS Office, laptops, desktops, routers, printers, and security cameras. 3. Document all customer interactions, troubleshooting steps, and final resolutions accurately. 4. Escalate unresolved issues to higher-level support when necessary. 5. Maintain customer satisfaction by handling concerns empathetically and professionally. 6. Meet productivity, quality, and response-time SLAs consistently. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are Computer Science Engineering students Salary: ₹ 3,00,000 - 3,50,000 /year Experience: 1 year(s) Deadline: 2025-10-09 23:59:59 Skills required: Technical Support, English Proficiency (Spoken) and Effective Communication About Company: Codecraft IT Solutions is a branding, web design, and SEO agency dedicated to elevating brands with unique identities and visually stunning websites. Our services include crafting distinctive brand images, designing user-friendly and aesthetically appealing websites, implementing SEO-focused marketing strategies to boost online visibility and search rankings, and leveraging WordPress expertise for custom designs and ongoing support. As a strategic partner, we blend creativity with strategy to enhance your digital footprint and drive long-term success.
About the job: Key responsibilities: 1. Conduct consultative sales by engaging with US clients via calls and chat. 2. Understand customer requirements and pitch suitable technical services or software solutions. 3. Identify sales opportunities through upselling and cross-selling. 4. Maintain records of customer interactions and transactions. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,50,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-10-09 23:59:59 Skills required: Technical Support, English Proficiency (Spoken) and Effective Communication About Company: Codecraft IT Solutions is a branding, web design, and SEO agency dedicated to elevating brands with unique identities and visually stunning websites. Our services include crafting distinctive brand images, designing user-friendly and aesthetically appealing websites, implementing SEO-focused marketing strategies to boost online visibility and search rankings, and leveraging WordPress expertise for custom designs and ongoing support. As a strategic partner, we blend creativity with strategy to enhance your digital footprint and drive long-term success.