An Introduction to Codal Codal is an award-winning web design and development consultancy that helps enterprise organizations solve complex problems and accelerate growth through elegant, data-driven digital solutions. Our areas of expertise include application modernization, eCommerce, UX/UI design, product strategy, data analytics, and artificial intelligence. At Codal, you’ll collaborate with some of the most innovative organizations in the world and work on cutting-edge technologies that push the boundaries of design and software development. You’ll also be part of a community that promotes long-term success, not just for our clients but for each other. We’ll help you develop a professional roadmap that takes your career to new heights. Who you’ll be working with We ideate, create, and coordinate. We analyze, strategize, organize, and prioritize. We bridge the communication channel between the client and our project team. We chart the course and navigate the product roadmap sprint by sprint. Some of us are product owners. Some of us are scrum masters. Many of us wear multiple hats and do whatever’s needed to deliver successful projects Role summary The Senior Delivery Manager is responsible for ensuring the successful delivery of client projects within Codal’s portfolio. This includes managing project health, resolving delivery risks, aligning with internal and client stakeholders, and driving continuous improvements across PMO and Engineering practices. A key focus of this role is identifying and turning around at-risk or underperforming projects to ensure successful outcomes, high client satisfaction, and internal team alignment. What you’ll be doing Project Oversight & Recovery Oversight multiple high-complexity projects or programs across various accounts or client groups, including both client engagements and internal initiatives. Proactively identify at-risk projects by monitoring delivery health indicators such as scope creep, missed timelines, quality issues, and team/client escalations. Develop and execute turnaround strategies, including team restructuring, updated delivery plans, and stakeholder alignment. Identify, scope, and present upsell and expansion opportunities with assigned accounts, ensuring alignment with client needs and promoting business growth. Cross-Functional Delivery Management Oversee the delivery process across both PMO and Engineering, ensuring adherence to standards (BE, FE, DevOps, QA) while continuously scrutinizing and adjusting practices for optimization. Identify and bridge collaboration gaps across all departments, including Engineering, while working closely with engineering leads to determine and implement sensible solutions (e.g., automation coverage, DevOps configuration issues). Support the enforcement of project governance (RAID logs, documentation standards, sprint reviews, QA best practices). Guide large teams in process development, financial management, and work scoping to drive quality and efficiency. Team Leadership & Development Oversee, lead, and guide the AMD PMO team while supporting individual performance, career development, and achieving overall team objectives. Promote team morale and cohesion by fostering a culture of transparency, collaboration, and accountability. Participate in team and cross-capability recruiting, interviewing, and staffing initiatives to ensure a high-performing, cohesive team. What you’ll need to be successful (Requirements) 10+ years of experience in project management, program management, or delivery leadership within a consulting or digital agency environment. 4-5 years of supervisory experience managing and mentoring junior/mid-level talent. Fully integrated (UX/UI design, development, testing, etc.) delivery experience is required. Demonstrated experience in managing high-complexity projects across multiple accounts, with a proven track record of delivering quality work on time and within budget. Strong background in working with cross-functional teams, including engineering, product management, and design. Exceptional leadership skills, with experience guiding teams and supporting career growth and development. Experience working with PMOs and engineering practices, including familiarity with automation, DevOps, and best practice standardization. Excellent communication skills, both written and verbal, with an ability to effectively convey ideas to clients and internal teams. Need another reason to hit the “apply” button? Codal is a global agency with over 250 employees, and offices in the US, UK, Canada and India We are a BigCommerce Partner and have won the Partner of the year award twice (most recently this past year). We regularly host happy hours, dinners, excursions, and other company events to unwind after a hard day at work. Company sponsored lunch every Wednesday. Health Insurance: Comprehensive medical coverage for employees and their dependents Maternity/Paternity Leave: Additional time off and support for new parents Professional Development: Opportunities for training, workshops, conferences to enhance employees' skills and knowledge Accidental Insurance Note: Codal only communicates with candidates through official @codal.com email addresses. We never request payment during the hiring process. Please be vigilant regarding recruitment scams. At Codal, we are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.