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COCOA CLOUD is one of India’s premier consultancy provider in the domain of IT and HR. We offer a gamut of IT solutions ranging from web designing & development to web hosting, software development and digital marketing. Our horizon of services further expands to HR solutions in meeting organisations critical talent needs by providing comprehensive workforce management from recruitment process outsourcing to staff solutions, permanent recruitment and leadership training and development. We are keen on providing the best in the industry beyond client’s expectations.
Not specified
INR 3.0 - 5.5 Lacs P.A.
Work from Office
Full Time
Handling basic Customer queries related to Telecom Bills /Customer Resolution expertPrior exp in Sales and Billing handling and resolutions.Excellent Communication SkillWilling to work with night shift
Not specified
INR 1.75 - 2.75 Lacs P.A.
Work from Office
Full Time
Contact clients or customers with overdue accounts via phone, email, or mail.Negotiate payment plans and settlements to recover outstanding debtsEnsure compliance with legal and regulatory requirements in debt collection processes.
Not specified
INR 3.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
Not specified
INR 2.5 - 3.0 Lacs P.A.
Work from Office
Full Time
Provide excellent customer service through calls, mails as required and handle L2 level discussions with customers.Excellent communication skills in English + 1 South language (kannada / Telugu/ Tamil/ Malayalam)
Not specified
INR 3.0 - 5.0 Lacs P.A.
Work from Office
Full Time
Should have good communication skills to interact with international customers,Understands Key Customer service terms such as empathy, sympathy, First Call resolution, C-SAT,Adaptability and flexibility to work in 24/7 shifts, including night shifts
Not specified
INR 3.5 - 5.5 Lacs P.A.
Work from Office
Full Time
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