Cochlear

Job Overview & Purpose The Area Business Manager is responsible for achieving the targeted sales revenue objectives through the successful implementation of the sales strategy and management of team activities, resources, and outreach. This role is responsible for driving business growth by maintaining strong customer and channel partner relations, mapping account potential, and providing education on Cochlear's product portfolio. The Area Business Manager is responsible for overseeing coaching and mentoring their sales team. Accountabilities Accountability 1: Development and Execution of Sales Strategy and Plan Responsible for managing the sales planning process to meet and exceed annual budgets and quarterly forecasts. Identify market opportunities and develop detailed sales strategies, account objectives, and KPIs to generate sales and achieve target revenue objectives. Responsible for activities within assigned accounts/territory to execute on the sales strategy to maintain and grow market share. Partner with cross-functional teams (Marketing, etc.) to achieve account/territory success through education, events, and awareness. Responsible for revenue and volume results aligned with the regional objectives. Responsible for ensuring that account sales team successfully meet all Company fiscal and revenue goals. Accountability 2: Account Management Partner with customer facing teams (Sales, Clinical, Habilitation, Marketing, Customer Service, etc.) to develop and execute on account strategy, grow the market, spread awareness of hearing loss and its impact and increase market share. Responsible for building long term account and KOL relationships by providing appropriate education and support solutions. Responsible for ensuring that all contract agreements meet legal and regulatory compliance. Work with governments and help drive volume by securing tenders. Accountability 3: Business Growth & Development Manage and drive business development and growth through educational and awareness and targeted sales activities. Identify and analyze industry trends to develop strategic sales plans to maintain competitive advantage and seek new growth opportunities. Hands on knowledge of Cochlear products and surgical techniques - to train surgeons and support in opening new centers in the region Deliver on Customer experience - Joint visits along with the sales manager to customer homes Ensure growth in the region in terms of new clinics and surgical centers, in line with the need of the customer spread. Drive awareness of hearing loss through activities and initiatives and hence help in growing the market Accountability 4: Team Leadership Responsible for providing coaching and managing performance of individual team members. Provide team members with clear accountabilities and goals; responsible for holding team members accountable for performance outcomes. Direct, develop, and coach team members by monitoring their performance, relationships with KOLs, outcomes and expectations in their career development plans. Keep team members focused and motivated to achieve increased productivity and enhanced customer relationships. Responsible for identifying areas for improvement and training needs within the team aligned with Cochlear's policies and procedures. Responsible for timely data entry (Salesforce, CREM, Expenses, Monthly reports, Market share, SOP's) and budget forecasting. Partner with team members on the utilization of CRM tool to assist them with identifying opportunities. Team Role Manager of people: Demonstrate active involvement in the implementation and improvement of relevant quality procedures. Attract, develop and retain the best team to deliver Cochlear's current and future business objectives, for example, by: Ensuring clarity of expectations for individuals and team Providing regular feedback on performance Monitoring and working towards growth and success to build individual and team capability Demonstrate due diligence commitment to workplace health and safety through active involvement and implementation of Cochlear's WHS and Injury management procedures. Minimum Key Incumbent Requirements - Bachelor degree in Engineering/Science and Masters in Business Administration or a related science field - 8+ years of outstanding sales management experience in healthcare or relevant field - Proven 2+ years of managing people in a complex environment within a multinational company - Excellent sales and influencing skills - Outstanding communication skills - oral, written and presentation. Should be able to communicate well with internal and external stakeholders with a sense of urgency - Good understanding of institutional, B2C and B2B sales processes along with sound commercial acumen - Proven track record of building and nurturing stakeholder relationships - internal and external - Experience in creating successful business plans and sales plan objectives - Ability to travel as required by role (up to 60% of the time) Ideal · Team manager in a multi-national organization, within the Healthcare, Pharmaceutical or Medical Device field Development Value of this role: · The ability to manage people in a highly dynamic and customer centric work environment · The opportunity to be part of the growth story of this business · Work with numerous local and global stakeholders on company relevant projects (within and outside sales) Show more Show less

Cochlear is the global market leader in implant hearing solutions. Cochlears mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear. Position Overview / Purpose The incumbent is responsible for leading the development and execution of best-in-class multi-channel marketing plan to drive category awareness via digital media and generate consumer demand and action in South Asia. The incumbent implements Consumer activities that will drive brand choice and retain Cochlear s market leadership and increase recipient engagement to build advocacy that will help drive growth initiatives. The individual localises regional creative platforms and supports the development of the media strategy for South Asia. This role leads Cochlear India s social media platforms, website content, Search Engine Marketing (SEM), display advertising, digital engagement, and integration into Salesforce and Marketo, and delivers reporting, optimisation, and effectiveness monitoring. The person collaborates closely with the Sales team, APAC marketing team, Global Marketing teams, Recipients and Hearing Partners, whilst also acting as the campaign strategist for South Asia. The incumbent is also responsible for planning and executing integrated marketing campaigns to support demand generation activity within South Asia. The position is responsible for campaign planning, campaign development and execution, target audience identification, copy-editing and performance management. The incumbent will also work across key functional teams to coordinate content requirements, target audience acquisitions, collateral needs, field communications and ultimately driving outbound execution. Accountabilities: Accountability 1: Lead effective consumer marketing communication strategy and campaigns Develop and deliver effective, integrated marketing strategies and campaigns that support business objectives Build comprehensive campaign briefs for agencies to deliver local media plans, Public Relations (PR) initiatives, and localised creative, when required Collaborate closely with the Sales teams, Marketing and concierge teams to deliver insight-driven initiatives and collateral to support the field team Partner with the Professional Marketing Manager to ensure an integrated and aligned approach to consumer and professional messaging of any Cochlear Implant category and product-related communications Partner with APAC Marketing Communications and Global IT teams on website content optimisations, analytics, social media, email, search, and e-commerce Lead and implement market research initiatives for ongoing tracking and marketing understanding, when required Support the South Asia Marketing team in developing local collateral, when required, adhering to brand guidelines and delivering insight-driven materials Be the brand custodian, ensuring all branded collateral adheres to brand guidelines, updated and current. Manage campaign budgets, as appropriate, and ensure timely delivery of campaigns Accountability 2: Lead and execute commercially driven demand generation plans Drive and manage performance of media agencies and third-party lead generation agencies to deliver target leads generated, conversion rates and cost per lead Collaborate with agency partners to ensure timely execution in line with the media plan and budget Develop and implement a calendar of social media posts, within brand guidelines, to support the brand s social media presence (i.e. 2/week) Lead social media monitoring, partnering with South Asia concierge and sales teams to adequately respond to queries Partner with APAC and Global Campaign Managers to coordinate social media for marketing campaigns, and generate social media posts from regional content Accountability 3: Planning, reporting and continuous improvement Implement the localisation, tracking and optimisation of consumer campaigns. Define and track KPIs for all programs, providing reports and executive summaries, as required Partner with the APAC and/or Global Marketing Analytics Specialist to define analytics and communicate insights on lead generation and conversion Partner with the APAC Marketing and concierge teams to develop insight-driven optimisations to the lead generation and conversion process Manage the digital and lead gen marketing budget - propose the expense budget, effectively manage and maintain the approved budget in accordance with agreed Finance processes ensuring appropriate return on investments Drive continuous improvement and optimisation with ongoing monitoring of activities. Analyse various data sources (i.e. 3rd party research, competition, digital trends, past campaign data) to help guide and inform decision-making and annual busines planning. Develop consumer marketing strategy and activity plan as part of the annual business planning cycle Accountability 4: Automation Drive the integration of key systems utilized across sales and marketing functions in South Asia. Leverage existing tools such as SFHC and Marketo to align with the country s strategic objectives and ensure seamless workflows that contribute to business growth. Lead the integration of analytics into strategic business decisions. Collaborate with senior sales leaders and marketing teams to provide data-driven insights that influence business direction, including sales performance trends across clinics, segments, and regions, as well as actionable opportunity matrices for product upgrades. Oversee the analysis of sales data from SFHC and Marketo, identifying key performance indicators and trends that will shape the direction of business initiatives. Influence and support leadership in making informed decisions based on comprehensive sales data, improving processes for higher efficiency, and leading automation initiatives to enhance ease of use across teams. Evaluate and drive continuous improvement of ROI for key strategic initiatives, such as CITRUS, Path2Success, IMPACT, and SPARSH. Ensure the leadership team has the necessary data to assess the effectiveness of these initiatives and optimize resources to maximize impact. Accountability 4.1: Outbound Marketing Automation Communications (utilising Marketo) Lead the development and execution of outbound marketing assets, including emails, landing pages, and web content, ensuring adherence to brand guidelines and marketing objectives for South Asia. Drive best practices in email deliverability, database management, subscription compliance, and regulatory adherence, positioning marketing automation as a key business enabler. Collaborate with Marketing Automation Specialists (APAC/Global) to optimize the Marketo-Salesforce integration, enhancing lead management processes and enabling data-driven decision-making for South Asia. Develop and enforce testing, QA, and post-campaign analysis standards to ensure campaigns deliver measurable results and align with business goals. Partner with internal teams in SA (concierge & sales) to resolve campaign challenges, ensuring effective implementation and maintaining alignment with broader marketing strategies. Accountability 4.2: Marketing Automation Process Development Identify and address local market and regulatory requirements, ensuring they are integrated into scalable, automated marketing solutions. Design and implement streamlined processes to address recurring business needs, enabling consistency and scalability in marketing automation practices. Collaborate with key stakeholders to reduce process complexity, enhancing automation while maintaining flexibility to address unique market demands. Maintain and refine documentation of processes, ensuring alignment, collaboration, and knowledge sharing across the marketing automation team Accountability 4.3: Campaign Development Act as a regional Marketo expert and strategic advisor, partnering with marketing and cross-functional teams to deliver impactful and efficient campaigns for South Asia. Oversee the planning and execution of campaigns, including design, setup, testing, and performance measurement, ensuring alignment with marketing objectives. Foster strong stakeholder relationships to ensure alignment on campaign goals, execution timelines, and quality standards, consistently exceeding expectations. Monitor third-party and internal campaign performance, ensuring delivery meets agreed milestones and quality benchmarks. Provide guidance and direction to internal teams and external vendors, ensuring campaign assets align with business needs and brand standards. Drive continuous improvement by contributing ideas and insights during campaign planning to elevate performance and engagement outcomes. Team Role (Individual contributor): Follow relevant quality procedures in order to deliver quality products and services and identify and support the implementation of continuous improvement. Undertake additional quality responsibilities (e.g. audit) when appropriately trained to undertake these responsibilities. Contribute ideas on systems and process methods to improve deliverables. Work safely, complying with all safety procedures, rules and instructions, and reporting workplace hazards, incidents, or injuries to manager. Key Incumbent requirements: Minimum: Post Graduate qualifications in marketing or business Minimum 10 years experience in DTC marketing / brand management Demonstrated experience in leading cross-functional project teams Demonstrated experience delivering to a marketing budget Excellent verbal, interpersonal and relationship-building skills Demonstrated experience in driving projects and leveraging IT tools. Excellent stakeholder management and demonstrated ability to influence stakeholders Achievement oriented, outstanding follow-through, self-starting attitude Time management, prioritisation and project management skills to deliver results Willingness to travel (up to 25% of the time) Ideal: MBA or equivalent Development Value of this role: Act as the brand champion within South Asia Opportunities for development, growth and advancement in local, regional and global roles Opportunity to make a real difference to people s lives by improving the awareness of, and access to cochlear implant technology Cochlear s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry s best clinical, research and support networks. That s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life s opportunities. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers How we recognise your contribution We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.

The Customer Experience Specialist will play a pivotal role in enhancing the overall service experience for our patients and healthcare professionals across South Asia. This position is designed to ensure that our operational processes are not only efficient but also aligned with our commitment to delivering exceptional customer service. The primary focus will be on: 1. Customer-Centric Operations: Develop and implement strategies that prioritize the needs of our patients and professionals, ensuring that every touchpoint reflects our dedication to quality care and support. 2. Process Improvement: Analyze existing operational workflows to identify areas for enhancement. Leverage data-driven insights to streamline processes, reduce costs, and improve service delivery efficiency. 3. Cross-Functional Collaboration: Work closely with internal teams Operations, Finance, Logistics, and Marketing as well as external partners, including sales teams and service providers. Foster strong communication and collaboration to align goals and optimize the customer journey. 4. Service Excellence: Drive initiatives that elevate the service experience for our customers. This includes refining the order-to-cash process, enhancing service and warranty support, and introducing innovative service ideas that empower our sales teams and resonate with our end customers. 5. Continuous Improvement Mindset: Cultivate a culture of continuous improvement by encouraging feedback, measuring performance, and implementing best practices. Stay abreast of industry trends and best-in-class service models to ensure we remain competitive and customer-focused. In summary, the Customer Experience Specialist will be instrumental in shaping a service-oriented operational framework that not only meets but exceeds the expectations of our diverse stakeholders, ultimately contributing to the success and growth of our organization in South Asia. Accountabilities Accountability 1: Optimize the end-to-end operations of warehouse Conduct thorough assessments of existing warehouse operations to identify pain points and inefficiencies. Develop a roadmap for process enhancements focused on imports and inventory management, leveraging best practices and insights gained. Establish clear performance metrics for supply chain vendors, including delivery timeliness, accuracy, and service responsiveness. Implement a structured vendor evaluation process that includes regular performance reviews, compliance checks, and feedback mechanisms to inform selection and contract renewals. Conduct a comprehensive analysis of inward and outward freight costs associated with CIN, identifying key drivers and areas for potential savings. Develop strategies that optimize freight operations, such as consolidating shipments and negotiating better rates with carriers. Lead and manage both short-term and long-term process improvement initiatives, focusing on tangible outcomes. Provide training to team members on new processes, tools, and best practices to ensure successful implementation and sustainability of improvements. Accountability 2: Optimize the end-to-end operations of customer service Work closely with the CS team to co-develop and implement process improvement initiatives that enhance efficiency. Identify and implement strategies to streamline service and repair processes, reducing turnaround times and increasing customer satisfaction. Develop and implement monitoring systems to track warranty costs, identifying trends and areas for potential savings. Implement tracking mechanisms for FOC issuance to analyze trends and identify any anomalies, enabling proactive management. Conduct periodic reviews of performance data to assess the impact of process improvements and adjust strategies as needed. Team Role Manager of people: Team Role (Manager of outsourced employees): Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking Follow relevant quality procedures in order to deliver quality products and services and identify and support the implementation of continuous improvement. Undertake additional quality responsibilities (e.g. audit) when appropriately trained to undertake these responsibilities. Contribute ideas on systems and process methods to improve deliverables. Demonstrate active involvement in the implementation and improvement of relevant quality procedures. Attract, develop and retain the best team to deliver Cochlear s current and future business objectives, for example, by: o Ensuring clarity of expectations for individuals and team o Providing regular feedback on performance o Providing coaching for growth and success to build individual and team capability Demonstrate due diligence commitment to workplace health and safety through active involvement and implementation of Cochlear s WHS and Injury management procedures. Minimum Key Incumbent Requirements Required Skills: Qualifications : B.E/B.Tech Experience: 6-8yrs, experience in a corporate environment in Operations/Process Improvement Customer focus Teamwork and Cooperation Knowledge of Process Improvement methodologies and tools- Lean, Six Sigma, Kaizen, etc. and/or Project management Desired Skills Key competencies required: Exceptional written and verbal communication skills Ability to effectively work under tight deadlines and manage multiple projects independently Adept at negotiation and persuasion Strong organization & time-management skills, experience in managing creatively-led projects Successful working in a team or working independently as self starter who uses initiative and is willing to assist with problem solving, flexible & patient, pro-active & motivated Drive for continuous improvement Ability to understand insights from data and action them Broad knowledge of company structure, processes, values and strategic direction. Provide a high level of professional advice, influencing and persuading internal and external contacts. Ideal: Working with Oracle MBA in operations Experience within the medical devices industry will be highly regarded

Job Overview & Purpose The Area Business Manager is responsible for achieving the targeted sales revenue objectives through the successful implementation of the sales strategy and management of team activities, resources, and outreach. This role is responsible for driving business growth by maintaining strong customer and channel partner relations, mapping account potential, and providing education on Cochlear's product portfolio. The Area Business Manager is responsible for overseeing coaching and mentoring their sales team. Accountabilities Accountability 1: Development and Execution of Sales Strategy and Plan Responsible for managing the sales planning process to meet and exceed annual budgets and quarterly forecasts. Identify market opportunities and develop detailed sales strategies, account objectives, and KPIs to generate sales and achieve target revenue objectives. Responsible for activities within assigned accounts/territory to execute on the sales strategy to maintain and grow market share. Partner with cross-functional teams (Marketing, etc.) to achieve account/territory success through education, events, and awareness. Responsible for revenue and volume results aligned with the regional objectives. Responsible for ensuring that account sales team successfully meet all Company fiscal and revenue goals. Accountability 2: Account Management Partner with customer facing teams (Sales, Clinical, Habilitation, Marketing, Customer Service, etc.) to develop and execute on account strategy, grow the market, spread awareness of hearing loss and its impact and increase market share. Responsible for building long term account and KOL relationships by providing appropriate education and support solutions. Responsible for ensuring that all contract agreements meet legal and regulatory compliance. Work with governments and help drive volume by securing tenders. Accountability 3: Business Growth & Development Manage and drive business development and growth through educational and awareness and targeted sales activities. Identify and analyze industry trends to develop strategic sales plans to maintain competitive advantage and seek new growth opportunities. Hands on knowledge of Cochlear products and surgical techniques - to train surgeons and support in opening new centers in the region Deliver on Customer experience - Joint visits along with the sales manager to customer homes Ensure growth in the region in terms of new clinics and surgical centers, in line with the need of the customer spread. Drive awareness of hearing loss through activities and initiatives and hence help in growing the market Accountability 4: Team Leadership Responsible for providing coaching and managing performance of individual team members. Provide team members with clear accountabilities and goals; responsible for holding team members accountable for performance outcomes. Direct, develop, and coach team members by monitoring their performance, relationships with KOLs, outcomes and expectations in their career development plans. Keep team members focused and motivated to achieve increased productivity and enhanced customer relationships. Responsible for identifying areas for improvement and training needs within the team aligned with Cochlear's policies and procedures. Responsible for timely data entry (Salesforce, CREM, Expenses, Monthly reports, Market share, SOP's) and budget forecasting. Partner with team members on the utilization of CRM tool to assist them with identifying opportunities. Team Role Manager of people: Demonstrate active involvement in the implementation and improvement of relevant quality procedures. Attract, develop and retain the best team to deliver Cochlear's current and future business objectives, for example, by: Ensuring clarity of expectations for individuals and team Providing regular feedback on performance Monitoring and working towards growth and success to build individual and team capability Demonstrate due diligence commitment to workplace health and safety through active involvement and implementation of Cochlear's WHS and Injury management procedures. Minimum Key Incumbent Requirements - Bachelor degree in Engineering/Science and Masters in Business Administration or a related science field - 8+ years of outstanding sales management experience in healthcare or relevant field - Proven 2+ years of managing people in a complex environment within a multinational company - Excellent sales and influencing skills - Outstanding communication skills - oral, written and presentation. Should be able to communicate well with internal and external stakeholders with a sense of urgency - Good understanding of institutional, B2C and B2B sales processes along with sound commercial acumen - Proven track record of building and nurturing stakeholder relationships - internal and external - Experience in creating successful business plans and sales plan objectives - Ability to travel as required by role (up to 60% of the time) Ideal · Team manager in a multi-national organization, within the Healthcare, Pharmaceutical or Medical Device field Development Value of this role: · The ability to manage people in a highly dynamic and customer centric work environment · The opportunity to be part of the growth story of this business · Work with numerous local and global stakeholders on company relevant projects (within and outside sales)

Cochlear is the global market leader in implant hearing solutions. Cochlears mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear. Are you a strategic HR professional passionate about driving people-focused transformation across diverse markets? Cochlear, the global leader in implantable hearing solutions, is seeking a People & Culture Manager to lead and support our people strategy across South Asia and Asia Growth Markets. Position Overview/Purpose The Sr. People & Culture Business Partner, South Asia and Asia Growth Markets is responsible for supporting Cochlear s global P&C strategies, HR operations, and deliverables within the assigned regions. This role will guide, advise, and consult employees and people leaders through the full employee lifecycle, including organisational and workforce planning, sourcing and recruitment, capability development, engagement, performance management, talent review and succession planning. This role manages sensitive employee relations matters, HR compliance within the region, and supports global Centres of Expertise (COEs) in delivering P&C services. This role will report to the Vice President, People & Culture and work closely with the GM, South Asia, and GM, Asia Growth Markets. The role will also work collaboratively with global business partners, global and regional COEs, and business colleagues in the region to deliver on Cochlear s global people strategy and regional operational plan. About the Role: As People & Culture Manager, you will: Drive Strategic HR Initiatives: Partner with business leaders to deliver people solutions aligned with global and regional priorities, including workforce planning, talent development, and succession planning. Lead People Processes: Oversee the full employee lifecycle from recruitment and onboarding to performance, engagement, and rewards ensuring consistency and compliance. Coach and Develop Leaders: Build people manager capability through coaching, guidance, and performance support. Manage Employee Relations: Handle sensitive cases, ensure compliance with local legislation, and lead investigations and resolution processes. Champion Continuous Improvement: Identify opportunities to simplify and enhance HR practices, using data insights to inform decisions and drive impact. Collaborate Globally: Work closely with global Centres of Expertise, regional service teams, and business partners to deliver seamless HR support. Key Requirements: Bachelor s degree in HR, Business, Psychology, or Communications (Master s preferred) 5+ years of HR experience across the employee lifecycle Strong knowledge of employment laws across South Asia and Asia Growth Markets Proven ability to coach leaders, manage change, and influence across cultures and hierarchies Strategic mindset with strong planning, execution, and decision-making skills Fluent in English; additional regional languages are a plus Willingness to travel internationally (up to 30%) Why Cochlear? At Cochlear, you ll be part of a purpose-driven organization that transforms lives through hearing. This role offers the opportunity to shape people strategy across dynamic markets, collaborate globally, and make a meaningful impact on our workforce and culture. How to apply? If you are excited about what you have read and would like to be considered for this role then please submit your resume and a covering letter detailing your suitability for this role. At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. Were open to a conversation about what flexibility means for you. Cochlear s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry s best clinical, research and support networks. That s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life s opportunities. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers How we recognise your contribution We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.

Cochlear is the global market leader in implant hearing solutions. Cochlears mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear. About the Role Are you ready to lead marketing in one of the world s fastest-growing regions Cochlear is seeking a visionary and hands-on Marketing Director South Asia to drive strategic and operational marketing across the South Asia region. This role is central to our mission of helping people hear and be heard, combining B2B medical device expertise with emerging DTC capabilities . You ll lead a high-performing team, shape market development, and collaborate across functions to deliver sustainable growth and customer impact. Key Responsibilities Strategic Leadership: Define and execute short-, mid-, and long-term marketing strategies aligned with regional and global priorities. Segment & Channel Strategy: Develop tailored strategies for adult, paediatric, and professional segments; integrate DTC and referral pathways. Product & Services Marketing: Oversee product lifecycle, pricing, training, and positioning. Digital Marketing & Automation: Lead digital strategy using platforms like Salesforce and Marketo; drive lead nurturing and conversion. Demand Generation & Communications: Develop campaigns and collateral to support business objectives and consumer engagement. Sales Activation: Partner with Sales and Clinical teams to enable strategic messaging and sales effectiveness. Stakeholder Engagement: Build relationships with KOLs, government bodies, and advocacy groups to influence policy and access. Team Leadership: Coach and grow a collaborative, innovative, and high-performing marketing team. What You ll Bring Qualifications and Experience: MBA from a premier institute 10+ years in marketing leadership roles Experience in medical devices, consumer/FMCG, or digital marketing Asia-Pacific regional exposure preferred Strong interpersonal, analytical, and communication skills Experience managing matrixed teams and diverse stakeholders Proven track record in strategic planning and execution Required Skills Market Development: Leads strategic efforts in market development, designing and overseeing advanced strategies to drive significant business expansion, ensuring successful penetration and sustained growth in new and existing markets. Customer Journey Mapping : Leverages a deep understanding of the enterprise-wide customer journey and segment / persona nuances to develop journey maps and plays a key role in educating the broader business. Customer Experience Design: Leads the strategic development of the customer experience with cross-functional leaders, experimenting with AI and digital to drive enhancements, elevating brand perception and loyalty. Content Strategy Development : Facilitates cross-functional collaboration to craft a sophisticated content strategy driven by customer insight, using advanced storytelling to produce highly engaging, personalised, and effective content that drives significant business outcomes and brand loyalty. Integrated Marketing Campaigns : Orchestrates cross-functional and omnichannel campaigns, employing data-driven insights and strategic alignment to deliver a unified and highly effective marketing strategy that drives results. Marketing Performance Management : Defines metrics and implements performance measurement frameworks, leveraging analytics and real-time data to provide deep insights, optimise marketing strategies, and guide strategic decision making. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers

Cochlear is the global market leader in implant hearing solutions. Cochlears mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear. Job Overview & Purpose The Recipient Services Specialist/Sales Manager requires surgical expertise, good product understanding, strong sense of empathy and the continuous development and application of business acumen. The person is responsible for supporting business growth and achievement of sales target by increased engagement with HCP s (Surgeons, Audiologist and therapist), patients and by building advocacy. Responsibilities include; achieving the targets sales revenue objectives, developing and maintaining business and clinical relationships, building a robust service business by focusing on customer experience, support and upskill our HCPs and present clinical and business program offerings to them. Accountabilities Accountability 1: Deliver on Customer Experience Visit recipients (customers) at their place of residence to learn and understand their hearing journey Build a strong relation with the recipients such that one becomes their trusted advisor Conduct events and activities for recipients Drive upgrades and bilateral implants through this channel Provide technical and product support for the Cochlear product portfolio. Provide technical and surgical support through a variety of communication vehicles; in person, email, digital, and/or phone. This support may include advising on device programming and candidacy issues, problem solving related to medical/surgical enquires and device trouble shooting Establish and provide growth strategies and solutions through key clinical concepts. Provide innovative solutions to sell solutions through education Provide surgical support to our professional partners in the OR as an expert of Cochlear, aligned to territory/account sales strategies Accountability 2: Achieve Sales Targets In partnership with the Area Business Manager, implement business and marketing plans to achieve sales targets and revenue objectives Demonstrate exceptional sales and business acumen to identify market opportunities, competitive positioning, research customer (HCP + end consumer) needs and generate sales/secure orders Make presentations regarding products, promotional/public relations, and account plans Establish and maintain strong relationships with all key people in the assigned accounts (surgeons, audiologists, OR department, purchasing department) Identify new clinical partners to support strategic initiatives Ensure that all sales activities within assigned territory/account(s) are conducted in a manner that is fully compliant with Company policy and local laws and regulations Provide market intelligence and competitive information, which can be utilised in developing effective ways to approach current and potential customers Maintain a completely professional image when representing Cochlear APAC Demonstrate and include principles of Value Selling strategic planning and sales Partner with the Customer Service and Operations teams to ensure all account requirements, queries and complaints are handled quickly and efficiently Accountability 3: Build and Manage Advocacy Maintain CRM system (Salesforce) with appropriate customer data, ensuring the system is updated in real-time with accurate information Leverage recipient data to consistently drive volunteer activities based on business needs Actively work with recipients to grow and build on advocacy for the territory Ensure the satisfaction of new customers to continue the growth of volunteer network Partner cross-functionally with key business areas (Marketing) to ensure successful execution of events Collaborate with Health Care Professionals (HCPs) to develop and improve the necessary infrastructure to support and build advocacy in the region Build and maintain relationships with the volunteer network Partner with clinics to open new clinics to help support grow the market Accountability 4: Customer (HCP) Training Monitor and assess the quality of services provided by surgeons, OR teams, audiologist and therapist, and address any training needs or implement interventions to fulfil needs Ensure OR staff are trained to support Cochlear surgeries, including the use of BAHA capital equipment and instruments Enable the HCPs to know the importance of Early Intervention and are equipped to provide the best outcomes for the customers Team Role Individual contributor: Follow relevant quality procedures to deliver quality products and services and identify and support the implementation of continuous improvement. Undertake additional quality responsibilities (e.g., audit) when appropriately trained to undertake these responsibilities. Contribute ideas on systems and process methods to improve deliverables. Work safely, complying with all safety procedures, rules, and instructions; and reporting workplace hazards, incidents, or injuries to manager. Minimum Key Incumbent Requirements Bachelor s degree in Science (incl. BE(Electronics), BTech, Bsc) from a reputable institution 6+ years sales experience in a multinational organisation Strong communication (incl. written and spoken English language skills) and relationship building skills Ability to work well independently as well as in a team setting whilst working remotely with peers Ability to travel up to 60% in the territory Demonstrated ability to empathise with and identify specific needs of customers Ability to speak and understand local language Strong written, verbal and presentation skills Ideal: Masters of Business Administration Sales experience in the medical devices, implant or ENT surgical solutions industry Strong interpersonal skills and professional outlook Effective problem solving and troubleshooting skills Ability to manage and resolve challenging situations Excellent organisational skills and initiative Demonstrates sense of urgency and ability to prioritise Development Value of this role: Opportunity to work directly and impact the lives of individuals by helping them hear better Opportunity to work with market leader in implantable hearing solutions Opportunity to establish strong relationships with leading ENT surgeons and hearing health professionals. Cochlear s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry s best clinical, research and support networks. That s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life s opportunities. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers How we recognise your contribution We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.