Cluster Operation Manager

Deputy Cluster Operations Manager (Deputy COM)

Company: SolarSquare Energy Pvt. Ltd.

Job Type: Full-time

Salary: ₹400000 – ₹500000 per year

Location: Pune

Experience: Minimum 3 years in a relevant industry

Job Description

SolarSquare Energy Pvt. Ltd. is one of India's leading rooftop solar companies, working to make solar energy accessible to homes and housing societies across India. We are looking for a skilled and motivated Deputy Cluster Operations Manager (Deputy COM) to manage service operations, lead field service teams, ensure customer satisfaction, and maintain high standards of safety and operational efficiency.

Key Responsibilities

• Conduct audits for Preventive Maintenance (PM) and Corrective Maintenance (CM).
• Handle customer complaints and escalations effectively.
• Manage, guide, and mentor Service Hero teams.
• Conduct induction, onboarding, and training programs for new team members.
• Plan and distribute inventory through ERP systems.
• Coordinate with government authorities for necessary permits and approvals.
• Participate in corrective maintenance activities and conduct site inspections and testing.
• Provide technical support to senior service team members when required.
• Coordinate with internal teams, customers, and external stakeholders.
• Continuously improve service processes and operational efficiency.
• Ensure strict compliance with safety standards and maintain zero safety violations.
• Be available for inter-city travel as required.

Required Qualifications and Skills

• Graduation, a 3-year diploma after Class 12, or ITI qualification.
• Minimum 3 years of relevant industry experience.
• Good knowledge of solar energy systems and operations.
• Strong Excel skills and basic computer knowledge.
• Excellent communication and stakeholder management skills.
• Strong team management, leadership, and problem-solving abilities.
• Customer-focused attitude with the ability to handle multiple tasks.
• Flexibility to work in the field and travel between cities when required.

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person