1. Cluster Operations Management
- Oversee day-to-day operational functioning of multiple CBSE schools within the assigned cluster.
- Establish standardized operating processes across schools.
- Monitor operational KPIs, identify gaps, and drive corrective actions.
- Conduct regular school visits and operational audits.
- Ensure timely resolution of operational issues and escalations.
- Coordinate with Principals and School Operations/Admin teams to maintain smooth functioning.
2. Administration & Infrastructure
- Ensure effective management of school infrastructure, facilities, housekeeping, security, maintenance, and utilities.
- Monitor preventive and corrective maintenance of buildings, classrooms, laboratories, libraries, playgrounds, and common areas.
- Ensure adequate availability of essential supplies, equipment, furniture, and consumables.
- Review vendor performance and ensure adherence to SLAs.
- Monitor housekeeping standards, hygiene, cleanliness, and overall campus presentation.
3. CBSE & Statutory Compliance
- Ensure schools comply with applicable CBSE norms, state regulations, local statutory requirements, and organizational policies.
- Maintain and monitor statutory records, licenses, certificates, agreements, and renewals.
- Coordinate documentation and preparedness for CBSE inspections, audits, and regulatory visits.
- Ensure compliance related to fire safety, building safety, sanitation, transportation, security, and other applicable requirements.
- Maintain a compliance calendar and ensure timely closure of compliance actions.
4. Health, Safety & Security
- Implement robust school safety and security protocols.
- Ensure fire safety systems, emergency exits, evacuation plans, CCTV, access control, and security systems are operational.
- Conduct periodic safety audits and mock drills.
- Ensure appropriate protocols for student and employee emergencies.
- Monitor security guards, transport staff, housekeeping teams, and other outsourced personnel.
- Drive a strong culture of safety across all schools.
5. Transport Operations
- Oversee school transportation operations across the cluster.
- Ensure compliance with applicable transport and student safety requirements.
- Monitor vehicle fitness, permits, insurance, GPS, route plans, and documentation.
- Review transport vendor performance and student/parent feedback.
- Ensure appropriate processes for student boarding, alighting, attendance, and emergency situations.
6. Vendor & Contract Management
- Manage key operational vendors and service providers across the cluster.
- Ensure vendor onboarding, contracts, SLAs, performance reviews, and renewals.
- Monitor vendor costs and service quality.
- Negotiate with vendors wherever required and identify opportunities for cost optimization.
- Ensure proper documentation and compliance of outsourced manpower.
7. Budget & Cost Management
- Prepare and monitor the operational budget for the assigned schools.
- Control operational expenses without compromising safety or service quality.
- Track expenditure against approved budgets.
- Identify cost-saving and process-efficiency opportunities.
- Ensure appropriate approvals and financial controls for operational expenses.
8. People & Team Management
- Lead and mentor School Admin Managers and operational teams across the cluster.
- Define responsibilities, KRAs, and performance expectations.
- Review team performance and productivity.
- Identify training and capability-building requirements.
- Ensure adequate manpower for critical operational functions.
- Promote accountability, discipline, teamwork, and service orientation.
9. Coordination with Principals
- Partner closely with School Principals to understand operational requirements and priorities.
- Support Principals in resolving complex administrative and infrastructure issues.
- Provide regular operational dashboards and reports to leadership.
- Ensure operational decisions are aligned with the school's academic and strategic priorities.
10. Parent & Stakeholder Experience
- Ensure operational processes support a positive parent and student experience.
- Monitor and resolve operational complaints and escalations.
- Coordinate with Admissions, Front Office, Transport, Security, and other teams to improve service delivery.
- Identify recurring concerns and implement preventive measures.
11. Process Excellence
- Develop, implement, and periodically review SOPs for school operations.
- Standardize operational processes across the cluster.
- Conduct periodic audits and compliance checks.
- Identify operational risks and establish mitigation plans.
- Drive continuous improvement and digitization of operational processes.
Pay: ₹70,000.00 - ₹80,000.00 per year
Benefits:
Work Location: In person
