About The Role We are looking for a talented Manager/Senior Manager - Product Support to join our Engineering team and help us scale effectively. The ideal candidate will have a unique blend of technical expertise, insatiable curiosity, and analytical mindset. The individual will be responsible for setting up efficient support processes and systems to streamline operations, improve workflows, and ensure seamless integration across departments. This role focuses on identifying gaps, implementing best practices, and optimizing existing procedures to drive operational excellence and support overall business goals. Responsibilities Develop and implement support policies for L1, L2, and L3 levels tailored to our specific products and services. Lead, manage, and scale a team of support engineers located in both India and the US. Investigate internal and customer-facing software issues, including ETL and Spark job failures. Manage and prioritize the Zendesk queue of tickets while ensuring timely and clear updates on issue status, workarounds, and resolution. Work collaboratively with the development team to identify the root cause of issues and recommend paths to resolution. Communicate possible workarounds to reported issues and maintain related support tickets. Liaise with Product Management, Development, and QA teams to recommend changes to error handling and expand coverage of potential real-world use cases. Document recurring issues and maintain product user guides to enhance user support. Show more Show less

A Typical Day Design, develop, and maintain ETL processes and data pipelines with Scala/PySpark, ensuring seamless integration of healthcare data formats such as HL7 and FHIR. Collaborate with data scientists, analysts, and healthcare stakeholders to understand data requirements and model Electronic Health Records (EHR) and Electronic Case Report (ECR) for high-quality, compliant data solutions. Optimize and tune data pipelines for performance and scalability, ensuring rapid access to critical healthcare information. Ensure data quality and integrity through robust testing and validation processes, adhering to healthcare regulations. Implement data governance and security best practices to protect sensitive patient information. Monitor and troubleshoot data pipelines to ensure continuous data flow, promptly addressing any issues to maintain operational efficiency. Stay up-to-date with the latest trends and technologies in data engineering, particularly in the healthcare sector. Show more Show less

About The Role We are seeking a highly creative and versatile Graphic / Visual Designer with a strong foundation in UI/UX and motion design. As a key member of the Marketing team, you will be responsible for creating compelling visual content that supports our brand identity, product marketing, and go-to-market initiatives. This role is ideal for a designer who thrives in a fast-paced tech environment and is passionate about combining aesthetics with functional storytelling—across digital, print, and motion mediums. Key Responsibilities Design High-Impact Marketing Collateral: Create brochures, social media creatives, event graphics, and pitch decks aligned with our brand identity. UI/UX & Web Support: Collaborate with web development teams to design intuitive landing pages and enhance the user experience across digital touchpoints. Motion & Animation: Develop basic motion graphics, storyboards, and animations for explainer videos, product walkthroughs, and promotional content. AI-Enhanced Design: Use AI-powered design tools to streamline workflows, generate creative variations, and maintain brand consistency. Creative Collaboration: Work closely with content, product, and leadership teams to conceptualise and deliver visually compelling campaigns.

As a UI Lead Engineer at Amorphic Data Cloud, you will play a crucial role in enhancing our self-service data platform by architecting, designing, and implementing web UIs for infrastructure platforms. Your work will contribute to providing operational UI experiences that drive efficiency for our operations teams and ultimately impact our Customer User experience positively. You will collaborate closely with backend leads to establish workflows and APIs, ensuring a seamless integration between frontend and backend systems. By meeting with Customers, Support-teams & Business Users, you will identify opportunities for improving User Experience and work towards implementing innovative solutions that meet their requirements. In this role, you will be responsible for guiding and managing junior developers, performing code reviews, and managing code repositories as required. Additionally, you will work with the lead commerce developer to define implementation strategies that guarantee the best experience for our customers. To succeed in this position, you should hold a ME/BE in Computer Science or a related field and possess a minimum of 7-10 years of experience in ensuring the technical feasibility of given visual designs & UX components. A solid understanding of Javascript, React Ecosystem, and experience working with State Management Libraries and SSR will be advantageous. Your 5+ years of user interface design experience and familiarity with developing restful interfaces will be valuable assets in this role. Joining our team at Amorphic Data Cloud comes with various benefits, including competitive salaries and bonuses, flexible working hours, health insurance, life and disability insurance, eligibility for the provident fund, and unlimited Paid Time Off (PTO) with a mandatory minimum of 1 week/year. You will also have access to certification and training programs, company-sponsored events and outings, recognition and reward programs, provision of necessary equipment, and team-building activities and retreats. If you are passionate about UI and eager to contribute to the enhancement of Amorphic UI while making a significant impact on our Customer User experience, we welcome you to apply for the position of UI Lead Engineer.,