Job Title: Senior ServiceNow Developer – CSM & AI Specialist Work Mode: Remote Employment Type: Full-time Preferred Location: Bangalore / Hyderabad Experience Required: 5–7 years in ServiceNow Development (CSM & AI focus) Start Date: Immediate Role Description: We are seeking a highly experienced ServiceNow Developer with 5–7 years of hands-on expertise in Customer Service Management (CSM) and extensive hands-on expertise in configuring the ServiceNow platform. The ideal candidate will be proficient in designing and configuring scalable solutions across Customer Communities portals , Employee Service Portals , and Customer Service Portals .A strong understanding of REST APIs , ServiceNow API connectors , and Service Graph connectors is essential—along with experience in implementing AI-driven capabilities using tools like Now Assist AI products. Key Responsibilities: ServiceNow Platform Configuration: Configure and administer the ServiceNow platform, ensuring optimal performance and functionality across Customer Service Management (CSM) modules. CSM Development: Design and implement solutions for Customer Communities Portal, Employee Service Portal, and Customer Service Portal. Integrations: Develop robust integrations using REST APIs, ServiceNow API connectors, and Service Graph connectors to connect external systems with the ServiceNow platform. AI Implementation: Leverage Now Assist AI products to enhance user experiences through Predictive Intelligence, advanced Machine Learning and natural language processing (NLP) capabilities. Custom Development: Build custom catalog forms and widgets, Business Rules, Client Scripts, UI Policies, ACLs, and other components to meet business requirements. Troubleshooting & Support: Provide advanced troubleshooting for platform issues, ensuring smooth operation of CSM processes. Process Optimization: Collaborate with cross-functional teams to improve workflows and align technical solutions with business objectives. Documentation: Maintain comprehensive documentation for configurations, integrations, and customizations. Required Skills & Qualifications: Experience: 5 - 7 years of hands-on experience in ServiceNow development and administration with a focus on CSM and AI capabilities. CSM Expertise: Proven track record of working with Customer Communities Portal, Employee Service Portal, and Customer Service Portal, and Agent Workspaces. Integration Skills: Extensive experience with REST APIs, ServiceNow API connectors, and Service Graph connectors. AI Knowledge: Strong understanding of AI concepts and practical experience using Now Assist AI products (e.g., Now Assist, AI chatbots or Predictive Intelligence). Technical Proficiency: ✅ JavaScript, Jelly Script, HTML, CSS, AngularJS for widget development. ✅ Advanced scripting for Business Rules, Client Scripts, UI Actions, and ACLs. ✅ Script Includes, Preprocessors, GlideAjax. Soft Skills: Strong problem-solving abilities and excellent communication skills. Education: Bachelor's degree in Science or in STEM discipline. Preferred Qualifications Familiarity with ITIL frameworks or certifications (v3 or v4). Experience with Agile development methodologies. Exposure to other ServiceNow modules such as CPQ, CRM, SPM, ServiceBridge. Certifications: ✅ ServiceNow CSM Implementation Specialist ✅ ServiceNow Certified System Administrator ✅ ServiceNow Certified Application Developer This is an exciting opportunity to work at cutting edge customer service technology, leveraging AI-driven innovations to design and deliver intelligent, high-impact solutions. Apply now and take the next step in your career with us. Show more Show less
Job Title: Senior Security Analyst Work Mode: Hybrid Preferred Location: Pan India Experience Required: Minimum 7+ years in Security Operations, Vulnerability Management Start Date: Immediate Company Description: cloudrho is an engineering-led business consulting and cloud engineering company headquartered in Texas, USA. We help enterprises align technology investments with business outcomes through architecture-driven solutions, cloud optimization, and platform modernization. Our expertise enables organizations to accelerate digital transformation, enhance operational efficiency, and drive sustainable growth across industries. Role Description: We are looking for an experienced Senior Security Analyst to join our security team. In this role, you will act as the bridge between Engineering, IT, and Security teams to shape and execute vulnerability management processes. You will be responsible for performing in-depth software design and code reviews, application security testing, and implementing vulnerability management practices to strengthen our cybersecurity ecosystem. This position involves proactive threat research, incident response, and collaboration across Engineering, DevOps, and IT to embed security best practices into CI/CD pipelines. Key Responsibilities: Security Monitoring and Incident Management Monitor and analyze security events and alerts from SIEM, EDR/XDR, and cloud-native security tools. Investigate potential threats, anomalies, and incidents, ensuring timely escalation and remediation. Conduct vulnerability monitoring, risk evaluation, and coordinate mitigation across teams. Implement and manage security controls across cloud and on-premises environments. Perform malware analysis, threat hunting, and root cause analysis to strengthen defenses. Utilize threat intelligence feeds to enhance detection and response capabilities. Develop and maintain incident response playbooks, SOPs, and reporting processes. Collaboration and Compliance Partner with IT, Cloud, and DevOps teams to ensure adherence to cybersecurity standards. Monitor for exposed secrets and sensitive data leaks using tools like GitGuardian, TruffleHog, Gitleaks, and SpectralOps across repositories and collaboration platforms (e.g., GitHub, Confluence). Prepare periodic security reports, risk assessments, and metrics for management. Technical Proficiency: Security Monitoring & Analysis Tools SIEM Platforms: Splunk, Microsoft Sentinel, IBM QRadar, or ELK Stack for centralized log correlation and alerting. EDR/XDR Solutions: SentinelOne, Microsoft Defender, or equivalent for endpoint threat detection and response. Cloud-Native Security Services: AWS: GuardDuty, Inspector, CloudWatch, Security Hub, Macie, IAM Access Analyzer, AWS WAF, AWS Shield. Azure: Security Center, Defender for Cloud. GCP: Security Command Center. Vulnerability Management Tools: Hands-on experience with Nessus, Snyk, Nmap, OWASP ZAP for identifying and prioritizing vulnerabilities. Familiarity with GitGuardian for detecting exposed secrets in source repositories. Strong grasp of network and application security, firewalls, IDS/IPS, VPNs, and detection techniques. Understanding of MITRE ATT&CK, NIST, and related frameworks. Scripting or automation skills using Python, PowerShell, or Bash are an advantage. Qualifications & Experience: Candidates must have a minimum of 7+ years of relevant experience in Security Operations, Vulnerability Management, Threat Analysis, or Incident Response. This requirement is mandatory and non-negotiable. Bachelor’s degree in Computer Science, Cybersecurity, or a related field (or equivalent practical experience). Strong expertise in multi-cloud security, SIEM/EDR platforms, and vulnerability management. Preferred certifications: CompTIA Security+, CEH, CySA+, AWS/Azure Security Specialty, GCIH, or GCIA. Soft Skills: Excellent analytical and problem-solving abilities. Strong communication and documentation skills. Ability to perform under pressure and manage multiple incidents simultaneously. Detail-oriented, self-motivated, and proactive in continuous improvement. Why Join Us? Be part of a growing team protecting enterprise systems from advanced cyber threats. Collaborate with leading IT and engineering teams on security innovation. Work in a flexible hybrid model with exposure to cutting-edge tools and frameworks. Drive meaningful impact in proactive cybersecurity and risk mitigation. #cloudrho #SecurityAnalyst #CyberSecurityJobs #VulnerabilityManagement #IncidentResponse #InfoSec #NowHiring #TechJobs #HybridJobs #JoinOurTeam #SecurityCareers