Job Title: Senior ServiceNow Developer – CSM & AI Specialist Work Mode: Remote Employment Type: Full-time Preferred Location: Bangalore / Hyderabad Experience Required: 5–7 years in ServiceNow Development (CSM & AI focus) Start Date: Immediate Role Description: We are seeking a highly experienced ServiceNow Developer with 5–7 years of hands-on expertise in Customer Service Management (CSM) and extensive hands-on expertise in configuring the ServiceNow platform. The ideal candidate will be proficient in designing and configuring scalable solutions across Customer Communities portals , Employee Service Portals , and Customer Service Portals .A strong understanding of REST APIs , ServiceNow API connectors , and Service Graph connectors is essential—along with experience in implementing AI-driven capabilities using tools like Now Assist AI products. Key Responsibilities: ServiceNow Platform Configuration: Configure and administer the ServiceNow platform, ensuring optimal performance and functionality across Customer Service Management (CSM) modules. CSM Development: Design and implement solutions for Customer Communities Portal, Employee Service Portal, and Customer Service Portal. Integrations: Develop robust integrations using REST APIs, ServiceNow API connectors, and Service Graph connectors to connect external systems with the ServiceNow platform. AI Implementation: Leverage Now Assist AI products to enhance user experiences through Predictive Intelligence, advanced Machine Learning and natural language processing (NLP) capabilities. Custom Development: Build custom catalog forms and widgets, Business Rules, Client Scripts, UI Policies, ACLs, and other components to meet business requirements. Troubleshooting & Support: Provide advanced troubleshooting for platform issues, ensuring smooth operation of CSM processes. Process Optimization: Collaborate with cross-functional teams to improve workflows and align technical solutions with business objectives. Documentation: Maintain comprehensive documentation for configurations, integrations, and customizations. Required Skills & Qualifications: Experience: 5 - 7 years of hands-on experience in ServiceNow development and administration with a focus on CSM and AI capabilities. CSM Expertise: Proven track record of working with Customer Communities Portal, Employee Service Portal, and Customer Service Portal, and Agent Workspaces. Integration Skills: Extensive experience with REST APIs, ServiceNow API connectors, and Service Graph connectors. AI Knowledge: Strong understanding of AI concepts and practical experience using Now Assist AI products (e.g., Now Assist, AI chatbots or Predictive Intelligence). Technical Proficiency: ✅ JavaScript, Jelly Script, HTML, CSS, AngularJS for widget development. ✅ Advanced scripting for Business Rules, Client Scripts, UI Actions, and ACLs. ✅ Script Includes, Preprocessors, GlideAjax. Soft Skills: Strong problem-solving abilities and excellent communication skills. Education: Bachelor's degree in Science or in STEM discipline. Preferred Qualifications Familiarity with ITIL frameworks or certifications (v3 or v4). Experience with Agile development methodologies. Exposure to other ServiceNow modules such as CPQ, CRM, SPM, ServiceBridge. Certifications: ✅ ServiceNow CSM Implementation Specialist ✅ ServiceNow Certified System Administrator ✅ ServiceNow Certified Application Developer This is an exciting opportunity to work at cutting edge customer service technology, leveraging AI-driven innovations to design and deliver intelligent, high-impact solutions. Apply now and take the next step in your career with us. Show more Show less