About the Company
Sunshine Pediatric and Family Clinic Private Limited is a healthcare organization committed to delivering quality patient care through efficient healthcare support services. We specialize in providing comprehensive administrative and revenue cycle management
support while maintaining the highest standards of accuracy, compliance, and patient confidentiality.
Job Summary:
We are looking for an organized and experienced Clinical Support Team Lead to manage
the DTT Team, monitor daily operations, ensure quality work, and maintain smooth
workflow and timely completion of tasks.
Key Responsibilities:
- Team Management: Lead the Clinical Support team, assign tasks, monitor
- productivity, provide guidance, and ensure daily targets are achieved.
- Operations & Quality: Monitor eligibility verification, documentation, data
- accuracy, and compliance with company procedures. Conduct quality checks and
- resolve operational issues.
- Reporting & Process Improvement: Maintain daily reports, track team
- performance and KPIs, coordinate with management, and identify opportunities
- to improve workflow.
Eligibility Verification
- Conduct thorough eligibility checks based on predefined guidelines and operational
- requirements.
- Review records and supporting information to validate eligibility criteria.
- Identify discrepancies and coordinate with relevant teams for resolution.
- Maintain accurate documentation of verification outcomes.
Required Skills & Competencies
Technical Skills
- Advanced Microsoft Excel proficiency is mandatory.
- Knowledge of advanced Excel formulas, Pivot Tables, VLOOKUP/XLOOKUP, data
- analysis, and reporting.
- Leadership & Soft Skills
- Strong team management and communication skills.
- Good analytical and problem-solving abilities.
- Attention to detail and time management.
- Ability to monitor team performance and handle confidential information.
Documentation Management
- Monitor and track required documentation to ensure completeness and accuracy.
- Follow up on pending or missing documents within established timelines.
- Maintain organized records and ensure all documentation is updated according to company standards.
- Ensure compliance with documentation policies and internal procedures.
Data Management & Maintenance
- Update, review, and maintain operational records in Google Sheets and other designated systems.
- Perform regular audits to ensure data accuracy and consistency.
- Manage data entry activities while maintaining high levels of precision.
- Generate and maintain reports required by management and operational teams.
Protocol & Compliance Management
- Adhere to all organizational policies, operational procedures, and team protocols.
- Ensure confidential information is handled securely and responsibly.
- Maintain compliance with internal quality standards and regulatory requirements.
- Report any process deviations or compliance concerns to the appropriate stakeholders.
Collaboration & Coordination
- Work closely with internal departments to resolve operational issues and discrepancies.
- Coordinate with team members to ensure smooth workflow and timely completion of tasks.
- Provide updates regarding pending items, documentation status, and verification outcomes.
- Support cross-functional initiatives aimed at improving operational efficiency.
Reporting & Analysis
- Prepare daily, weekly, and monthly operational reports.
- Analyze data to identify trends, inconsistencies, and improvement opportunities.
- Assist management in tracking key performance indicators (KPIs).
Process Improvement
- Identify opportunities to streamline workflows and improve productivity.
- Recommend enhancements to existing processes and documentation practices.
- Participate in training sessions and process improvement initiatives.
- Support the implementation of new operational procedures and best practices.
Educational Qualification
- Any Graduate.
- Relevant certifications in administration, operations, or data management will be an added advantage.
Experience
- 25 years of experience in backend operations, eligibility verification,
documentation, or data management.
- Previous team handling or Team Lead experience preferred.
Preferred Qualifications
- Experience in eligibility verification and document tracking.
- Familiarity with compliance-based operational processes.
- Experience working with Google Workspace and reporting tools.
- Ability to handle confidential information with professionalism and discretion.
