Clinic Receptionist

Clinic Receptionist – Expert Clinics

About Expert Clinics

Expert Clinics is a group of specialty clinics comprising Expert Allergy and Expert Gastro. We are looking for a friendly, organised, and detail-oriented Clinic Receptionist to manage front-desk operations, billing, phone calls, and administrative documentation.

Key Responsibilities

Front Desk and Reception

• Welcome patients and attendants courteously and maintain a professional, organised reception area.
• Register new patients and update existing patient details accurately.
• Guide patients through the registration, consultation, billing, and follow-up process.
• Manage patient queues and coordinate with the clinical team to ensure smooth clinic operations.
• Handle incoming phone calls, appointment enquiries, bookings, confirmations, and rescheduling.
• Respond to routine administrative queries in person, over the phone, and via WhatsApp.

Billing and Payments

• Prepare bills, collect payments through accepted payment methods, and issue receipts.
• Maintain accurate billing records and assist with daily payment reconciliation.
• Address basic billing enquiries and escalate discrepancies when necessary.

Documentation and Administration

• Enter and update patient details in the EMR or clinic management system.
• Maintain organised patient records, billing documents, registers, and daily reports.
• Support routine administrative tasks and ensure patient confidentiality.
• Coordinate with Patient Care Coordinators and the clinical team when required.

Requirements

• Graduate in any discipline preferred.
• Good verbal and written communication skills in English.
• Basic computer proficiency; familiarity with billing software, EMR systems, and WhatsApp Business is an advantage.
• Strong organisational skills, attention to detail, and basic numerical proficiency.
• Professional demeanour, courtesy, and the ability to multitask in a busy clinic environment.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person