Client Success Executive - Social Media & Client Management

Job Overview

Client Success Executive - Social Media Client Management

Social Media Management or Digital Marketing

Location and Experience

Location:

Experience:

Key Responsibilities

• Act as the primary point of contact for assigned clients.
• Understand client requirements and maintain professional client relationships.
• Coordinate with internal teams to ensure timely completion of client requirements.
• Manage and monitor clients social media accounts and online presence.
• Assist in planning and executing social media strategies and content plans.
• Coordinate content calendars, posts, creatives, campaigns, and client approvals.
• Communicate campaign updates, timelines, deliverables, and feedback to clients.
• Follow up with internal teams on pending tasks and deliverables.
• Track basic social media performance and prepare reports.
• Handle day-to-day communication through calls, emails, WhatsApp, and meetings.
• Maintain records of client requirements, discussions, approvals, and deliverables.
• Support Account Managers/Management in client servicing and account-related activities.
• Identify opportunities to improve client engagement and campaign performance.

Requirements

• 1-3 years of experience in

  Social Media Management, Digital Marketing, Client Servicing, Account Coordination, Account Management, or related fields

  .
• Hands-on experience with social media platforms such as

  Instagram, Facebook, LinkedIn

  , etc.
• Good understanding of social media content, engagement, and basic digital marketing concepts.
• Strong verbal and written communication skills.
• Confident in communicating with clients and understanding their requirements.
• Strong coordination, follow-up, and organizational skills.
• Ability to manage multiple clients, tasks, and deadlines.
• Good knowledge of MS Office / Google Workspace.
• Proactive and problem-solving approach.

Preferred Skills

• Experience working with a digital marketing agency or handling multiple client accounts.
• Experience managing social media content calendars.
• Basic knowledge of social media analytics and reporting.
• Familiarity with

  Canva, Meta Business Suite, social media scheduling tools

  , or similar platforms.
• Experience coordinating with designers, content writers, performance marketers, or other digital marketing teams.