Kaala Ghoda Films: Client Support Specialist
Role: Client Service Specialist (Client Relationships, Brand Acquisition & Project Coordination)
Location: Thane West, Mumbai (on-site)
Type: Full-time
Experience: 1-3 years (the JD’s closing section says 4-7 years, which contradicts this)
Compensation: Up to ₹5.40 LPA, depending on experience and suitability
Joining: Immediate joiners preferred
Reports to: Founders
Overview
Support client relationships, help identify new business opportunities, and bring brands and projects on board. The role mixes client servicing, lead follow-ups, sales coordination and project communication. The company wants someone confident with clients, responsive, detail-oriented, and motivated to convert enquiries into active projects.
Target Market
- Emerging and established brands (micro-brands, start-ups, SMEs)
- B2B and corporate clients needing creative, marketing, media, entertainment or production services
- D2C and e-commerce brands
- Advertising and digital agencies, production houses, media businesses, potential partners
- Clients across India, plus international opportunities where relevant
Services Supported
- Brand and integrated marketing campaigns
- Digital and performance marketing, social media, content
- Creative development, video/content production
- Media and entertainment projects, brand collaborations
- Custom proposals, campaign packages, ongoing engagements
Must use approved service descriptions, pricing and timelines, and check with the Head of Global Sales or relevant teams before making client commitments.
Key Responsibilities
1. Client Communication & Support
- Be the responsive point of contact for prospects and existing clients
- Understand requirements, timelines and expectations, and update internal teams
- Keep organised records of conversations, requirements, meeting notes, next steps
2. Lead Follow-up & Brand Acquisition
- Research brands and decision-makers; generate leads via email, LinkedIn, calls, referrals, networking
- Follow up with prospects, schedule meetings, move qualified leads through the pipeline
- Identify projects and opportunities, including micro-brand and emerging-business prospects
- Support outreach campaigns and maintain lead/contact databases
3. Sales Coordination & Proposal Support
- Help prepare presentations, proposals, credentials, quotations, meeting materials
- Coordinate meetings, reminders, follow-ups and documentation
- Record proposal status, feedback, pending decisions, next steps
- Escalate negotiations, discounts and contractual commitments to the authorised manager
4. Project Coordination & Internal Collaboration
- Hand over confirmed projects to internal teams
- Track client inputs, approvals, deliverables and milestones
- Flag delays, risks, unresolved queries and scope changes
- Ensure a smooth experience from enquiry through onboarding and ongoing support
5. CRM, Reporting & Account Growth
- Maintain CRM records, lead status, contacts, meeting notes, follow-up schedules
- Report regularly on enquiries, meetings, follow-ups, proposals and onboarded projects
- Spot repeat-business, referral and upsell opportunities
- Share client feedback and recurring issues with the Head of Global Sales
Required Skills & Qualifications
- 1-3 years in client support, servicing, sales coordination, business development or account management
- Strong verbal and written communication, professional and client-friendly
- Comfortable with outbound calls, email follow-ups, lead qualification, meeting coordination
- Good organisation, time management, documentation, attention to detail
- Basic understanding of sales pipelines, onboarding, proposals, project coordination
- Working knowledge of Excel, PowerPoint, Google Workspace and CRM tools
- Proactive, dependable, collaborative, and willing to work toward team sales and acquisition goals
Preferred Profile
- Exposure to media, entertainment, advertising, digital marketing, creative agencies or production
- Experience dealing with brand owners, marketing teams, founders, SMEs or e-commerce businesses
- Comfortable with both new-business development and existing-client relationships
- Service-minded, balancing responsiveness with commercial awareness
Performance KPIs
- Timely enquiry responses and completed follow-ups
- Qualified leads contacted and meetings scheduled
- Accuracy and completeness of CRM and sales-tracker records
- Opportunities and projects supported through to onboarding
- Proposal turnaround and follow-up discipline
- Client satisfaction, repeat-business opportunities, quality of internal coordination
Work Location: In person
