Client Service Representative - French B2 & English | Pune

Customer Support Associate – French Language | Pune

About the Role

We are looking for a French-speaking Customer Support Associate to assist international customers with their queries and provide support through professional communication in French and English.

Key Responsibilities

• Handle customer queries through the assigned support channels.
• Communicate with French-speaking customers professionally.
• Understand customer concerns and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the relevant teams when required.

Requirements

• French language proficiency at B2 level or above.
• Good spoken and written English communication.
• Strong customer-handling and problem-solving skills.
• Willingness to work from the Pune office.
• Comfortable working in the applicable shift schedule.

Job Location: Pune, Maharashtra
Work Mode: Work from Office
Employment Type: Full-time

Interested candidates can apply directly through Indeed.

Pay: Up to ₹700,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Application Question(s):

• What is your current French language proficiency level?
• Do you hold any French language certification? If yes, please mention the certification and level.
• How would you rate your English communication skills?
• Are you comfortable communicating with international customers in English through calls and emails?
• Briefly describe your experience communicating with customers in English and/or French.
• How many years of experience do you have in customer service, call centre operations or international customer support?
• Are you comfortable working in fixed, rotational or night shifts based on client requirements?
• Are you comfortable initially working from our Pune office during training and process familiarisation?
• What is your current CTC?
• What is your expected CTC?
• If selected, how soon can you join?
• Where are you currently residing?

Language:

• English (Required)

Work Location: In person