Client Service Representative

As a Records Customer Service Representative, you will be responsible for maintaining the accuracy of CSC’s Company Records Database in a timely manner. This role is critical to the organization as we maintain the data and records of our customers that allow them to flourish, meet the compliance needs of our customers and retain their business for the long term by delivering exceptional customer satisfaction. You will be working closely with all areas of the business including but not limited to the Strategic Account Management team and Entity Portfolio Specialist teams, Operations, Sales and Finance.

Some of the things you will be doing:

• Strong working knowledge of records requests from both internal and external customers through various queue and project work to properly update our Company Records database.
• Research entities or groups of entities status at the Secretary of State and validate or update our database accordingly.
• Review, understand and correct different error log reports that are generated. This requires us to review the flow of data from one of our systems to our Company Records database to identify errors in processing and systemic gaps that would cause our records to not be accurate.
• Independently own records functions and increasingly complex and higher priority tasks with minimal support .
• Employees must demonstrate active participation in CSC Values and actively work to improve their performance towards living the values.
Work collaboratively with the team and begin to being subject matter expert in owned functions.

Hard and Soft Skills Expectations:

• Ability to work and navigate across multiple databases and computer screens
• Comfortable answering client phone calls, understanding the customer’s request, and completing what is asked while maintaining exceptional customer service.
• Establishes effective working relationships with internal teams to support collaboration
• Embody and live the high expectations of CSC’s company culture. It is pivotal to our success. We expect all employees to live by this