Client Service Officer

Job Description

Job Summary: The Client Service Executive is responsible for maintaining strong relationships with clients, ensuring their satisfaction, and acting as a liaison between clients and internal teams. This role involves managing client queries, overseeing project delivery, and identifying opportunities to enhance service quality and client value. Key Responsibilities: Act as the primary point of contact for assigned clients. Ensure client needs are met promptly and professionally. Monitor client accounts and manage service delivery expectations. Coordinate with internal teams (sales, product, support) to deliver solutions. Maintain accurate client records using CRM tools. Identify upselling or cross-selling opportunities and escalate to sales when necessary. Prepare reports, conduct client meetings, and present service updates. Address complaints or issues and resolve them efficiently. Follow up on feedback to improve overall customer satisfaction. Ability to remain calm under pressure and manage multiple clients Key Skills & Competencies: Strong verbal and written communication skills Should know English/Tamil/ Malayalam/Hindi Excellent interpersonal and client-handling abilities Problem-solving mindset and proactive attitude Time management and multitasking abilities High attention to detail and organizational skills Proficiency with MS Office Qualifications: Bachelor’s degree 1–3 years of experience in customer service, client relations, or account management Familiarity with service or product-based industries (e.g., marketing, tech, finance) Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Work Location: In person