Role Overview
Look for a proactive and customer-focused Client Servicing professional who will be responsible for managing client relationships, understanding client requirements, coordinating with internal teams, and ensuring timely and high-quality delivery of services.
Key Responsibilities
- Build and maintain strong, long-term relationships with clients.
- Understand client requirements and communicate them effectively to internal teams.
- Act as the primary point of contact for assigned clients.
- Coordinate with sales, operations, recruitment, marketing, and other internal teams to ensure smooth execution.
- Handle client queries, concerns, feedback, and escalations professionally.
- Follow up regularly with clients and provide timely updates on ongoing requirements/projects.
- Ensure commitments and deliverables are completed within agreed timelines.
- Prepare and share proposals, presentations, quotations, reports, and other client-related documents.
- Identify opportunities for upselling, cross-selling, and expanding existing client accounts.
- Track client requirements, service status, and pending actions.
- Maintain proper records of client communication and follow-ups.
- Collect client feedback and work with internal teams to improve service quality.
- Support payment/invoice follow-ups wherever required.
- Conduct regular client meetings and review discussions.
- Achieve client satisfaction and contribute towards business growth and retention.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management skills.
- Good negotiation and convincing abilities.
- Strong follow-up and coordination skills.
- Customer-focused approach with good problem-solving ability.
- Ability to handle multiple clients and priorities simultaneously.
- Good knowledge of MS Excel, Word, PowerPoint, and email communication.
- Strong presentation and reporting skills.
- Ability to work independently as well as with cross-functional teams
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Internet reimbursement
- Life insurance
- Provident Fund
Work Location: In person
