Client Service Executive - Internship

Position: CSE Intern
Internship Duration: 4–6 Months
Work Location: Powai, Mumbai
Working Hours: 12:00 PM – 8:00 PM
Break: 1 Hour

About the Role

We are looking for a CSE Intern to join our Client Service Executive (CSE) Team. The intern will primarily be responsible for handling First Consultation (FC) activities, including client communication, call handling, appointment coordination, follow-ups, and ensuring a smooth client experience.

This role is ideal for someone who is confident in communicating with clients, comfortable handling calls, has basic computer knowledge, and is eager to learn and grow in a professional environment.

Key Responsibilities

• Handle First Consultation (FC) calls and coordinate with clients effectively.
• Communicate with clients in a professional, polite, and client-friendly manner.
• Assist clients with scheduling and coordinating their First Consultation appointments.
• Conduct timely follow-ups with clients regarding consultations and appointments.
• Understand client requirements and provide appropriate information or guidance.
• Coordinate with internal teams to ensure smooth scheduling and service delivery.
• Maintain and update client information and records accurately.
• Use computer systems and internal tools for updating details and managing client coordination.
• Follow up on pending consultations and assist in reducing drop-offs.
• Escalate client concerns or issues to the concerned team member when required.
• Support the CSE team with day-to-day client servicing and coordination activities.
• Maintain confidentiality and professionalism while handling client information.

Requirements

• Good verbal and written communication skills.
• Confident and comfortable speaking with clients over the phone.
• Client-friendly, polite, and professional approach.
• Willingness to learn and take initiative.
• Basic computer knowledge and ability to work with online tools/software.
• Good interpersonal and coordination skills.
• Ability to manage multiple client interactions and follow-ups.
• Ability to work effectively as part of a team.
• Prior experience is not mandatory; freshers are welcome to apply.

Key Skills

Communication | Client Handling | Calling | Coordination | Follow-ups | Basic Computer Skills | Time Management | Teamwork

What You Will Gain

• Hands-on experience in client servicing and communication.
• Exposure to practical corporate workflow
• Practical experience in handling calls, appointments, and follow-ups.
• Opportunity to develop professional communication and customer service skills.
• Experience working in a structured and collaborative CSE environment.

Internship Duration: 6 Months
Working Hours: 12:00 PM – 8:00 PM, including a 1-hour break

Work Location: In person