Client engagement and People Manager-Software Services

About Transdigital

Transdigital Technology Services is a Mumbai-based technology products and services company specializing in Digital Lending, Banking & Financial Services Technology, AI-driven Solutions, and Digital Engineering.

We provide proprietary lending technology platforms, enterprise software solutions, technology consulting, and digital engineering services to Banks, NBFCs, Fintechs, and other enterprises.

We are a growing, entrepreneurial organization that values innovation, ownership, collaboration, and strong client relationships.

Website: www.transdigital.co.in

About the Role

We are looking for a smart, energetic, proactive, and people-oriented professional who enjoys interacting with people, building relationships, resolving challenges, and getting things done.

The role combines Client Account Management, Employee Engagement, Resource Management, and Business Operations.

The ideal candidate will be comfortable interacting with senior client stakeholders as well as employees across different levels, ensuring strong relationships, high employee morale, and smooth client engagements.

Key Responsibilities

Client Relationship Management

• Build and maintain strong relationships with clients and key stakeholders.
• Understand client expectations, address concerns, and manage escalations.
• Ensure client satisfaction, engagement continuity, and account retention.
• Identify opportunities for account growth and additional business.

Employee Engagement & People Management

• Build strong relationships with employees across client locations and internal teams.
• Conduct regular employee interactions, address concerns, and improve engagement.
• Proactively manage employee satisfaction, motivation, and retention.
• Facilitate conflict resolution and performance feedback.

Resource & Operations Management

• Coordinate employee deployment, allocation, onboarding, and transitions.
• Track resource utilization, availability, and client staffing requirements.
• Coordinate with Delivery, HR, and Finance teams for smooth operations.
• Monitor timesheets, billing coordination, client commitments, and operational follow-ups.

Desired Candidate Profile

• 5–10 years of experience in IT Services, Client Engagement, Account Management, Resource Management, or People Operations.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong ability to engage with both senior client stakeholders and employees.
• Experience handling client accounts, employee relationships, or IT resource deployment.
• Good organizational, coordination, and problem-solving skills.
• Understanding of IT services business models is preferred.
• Graduate in any discipline; MBA is an advantage but not mandatory.

Personality Traits We Value

• People Person: Naturally enjoys connecting with, supporting, and motivating people.
• Energetic & Enthusiastic: Brings positivity and initiative to the workplace.
• Self-Driven: Takes ownership and gets things done without constant supervision.
• Excellent Communicator: Confident, approachable, and persuasive.
• Problem Solver: Handles challenges and difficult situations with maturity.
• Relationship Builder: Can earn trust and maintain long-term professional relationships.
• Entrepreneurial Mindset: Comfortable working in a growing and dynamic organization.

Why Join Transdigital?

• Work closely with founders and senior leadership.
• Take ownership of client relationships and employee engagement.
• Be part of a growing technology company with exciting opportunities in Digital Lending, Fintech, and AI.
• Enjoy a collaborative environment with opportunities for professional growth.

We are looking for a people champion, relationship builder, and go-getter rolled into one!

If you are passionate about working with people, building client relationships, and making a meaningful impact, we would love to hear from you.

Pay: ₹500,000.00 - ₹700,000.00 per year

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Mumbai, Maharashtra