Client Compliance Analyst

The Compliance Rules Engine Analyst is responsible for supporting the 2nd line Risk & Compliance function by investigating and researching exceptions generated by the enterprise rules engine, identifying potential false positives, validating any supporting data, creating/providing documentation of analysis to the business and Risk & Compliance team for appropriate disposition.

Key Functions:

• Review exceptions generated by rules engine portfolio monitoring
• Research the underlying loan data to determine why the rule executed and an exception was generated
• Compare exceptions against applicable business processes, system data, and rule criteria and parameters
• Identify and document potential false positives, including explanation of why the exception does not represent a true defect
• Distinguish and disposition exceptions
• Gather supporting documentation and data for each disposition
• Route true defects to the appropriate line of business for validation
• Escalate high-risk, recurring, or unclear exceptions to Risk & Compliance leadership
• Recommend rule updates based on observations of exception patterns
• Help support post-mortem reviews following significant or recurring exceptions
• Maintain accurate documentation in accordance with specified procedures
• Support QC team by providing exception populations and any supporting investigation analysis for their adverse-selection testing

Competencies/Skills:

Analytical, Problem Solving, Data Analysis & Interpretation, Research & Investigation, Attention to Detail, Written Communication, Critical Thinking, Independent Judgment within defined procedures, Understanding of Risk, Root Cause Analysis skills, Mortgage Servicing Knowledge

Qualifications & Experience:

• Preference for 3 years of experience in mortgage servicing, audit, compliance, risk management, and/or contract oversight.
• Excellent attention to detail, analytical thinking, and problem-solving skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.