About the Role: We are looking for a technically strong Senior Support Engineer to join our Technical Support team. This role involves handling complex customer issues, performing data fixes, and querying live production environments to identify and resolve problems. The ideal candidate is comfortable working hands-on with databases, understands application architecture, and is proactive in preventing recurring issues. Key Responsibilities: Provide advanced (L2/L3) support for production issues raised by customers or internal teams. Investigate and troubleshoot application, data, and integration issues across environments. Perform data fixes and direct SQL queries on production databases with high accuracy and caution. Analyze logs, database records, and system behavior to identify root causes. Escalate product bugs and closely coordinate with the development and QA teams for resolution. Communicate solutions and timelines effectively to customers and internal stakeholders. Maintain clear documentation of recurring issues, fixes, and SOPs. Ensure adherence to SLA timelines and customer satisfaction goals. Train and support junior support engineers as needed. Required Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in technical support, application support, or similar roles. Strong proficiency in SQL. Hands-on experience with production environment debugging, preferably in a live customer-facing SaaS or enterprise application. Familiarity with application logs, monitoring tools, and incident management workflows. Comfortable with REST APIs, JSON/XML, and data exchange mechanisms. Good understanding of web-based application architecture (frontend, backend, database layers). Excellent troubleshooting, analytical, and communication skills. Preferred Skills: Experience in the garment manufacturing / ERP / shop floor digitization domain (optional). Knowledge of scripting (Python, PowerShell, etc.) for automation or data transformation. Experience with tools like Postman, Kibana, Grafana, or similar. Familiarity with cloud platforms (AWS, Azure, etc.). Hands-on with ticketing systems like Jira. What We Offer: Opportunity to work in a fast-growing product company solving real industry problems Work closely with leading garment manufacturers across the globe, contributing to their digital transformation Collaborative team environment with a focus on learning and ownership Chance to build and lead a team as we scale our support operations Access to live customer environments and enterprise-level tools Competitive compensation and benefits
About the Role: We are looking for a technically strong Senior Support Engineer to join our Technical Support team. This role involves handling complex customer issues, performing data fixes, and querying live production environments to identify and resolve problems. The ideal candidate is comfortable working hands-on with databases, understands application architecture, and is proactive in preventing recurring issues. Key Responsibilities: Provide advanced (L2/L3) support for production issues raised by customers or internal teams. Investigate and troubleshoot application, data, and integration issues across environments. Perform data fixes and direct SQL queries on production databases with high accuracy and caution. Analyze logs, database records, and system behavior to identify root causes. Escalate product bugs and closely coordinate with the development and QA teams for resolution. Communicate solutions and timelines effectively to customers and internal stakeholders. Maintain clear documentation of recurring issues, fixes, and SOPs. Ensure adherence to SLA timelines and customer satisfaction goals. Train and support junior support engineers as needed. Required Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in technical support, application support, or similar roles. Strong proficiency in SQL. Hands-on experience with production environment debugging, preferably in a live customer-facing SaaS or enterprise application. Familiarity with application logs, monitoring tools, and incident management workflows. Comfortable with REST APIs, JSON/XML, and data exchange mechanisms. Good understanding of web-based application architecture (frontend, backend, database layers). Excellent troubleshooting, analytical, and communication skills. Preferred Skills: Experience in the garment manufacturing / ERP / shop floor digitization domain (optional). Knowledge of scripting (Python, PowerShell, etc.) for automation or data transformation. Experience with tools like Postman, Kibana, Grafana, or similar. Familiarity with cloud platforms (AWS, Azure, etc.). Hands-on with ticketing systems like Jira. What We Offer: Opportunity to work in a fast-growing product company solving real industry problems Work closely with leading garment manufacturers across the globe, contributing to their digital transformation Collaborative team environment with a focus on learning and ownership Chance to build and lead a team as we scale our support operations Access to live customer environments and enterprise-level tools Competitive compensation and benefits
About Us At Classic Technologies , we are driving digital transformation in the garment manufacturing industry and beyond. Our mission is to design scalable, secure, and high-performing enterprise solutions that improve efficiency and create measurable impact. We are seeking a Software Architect who will play a pivotal role in shaping our product ecosystem and ensuring technical excellence. Role Overview As a Senior Specialist , you will be responsible for designing end-to-end software solutions, defining architectural standards, and guiding development teams in implementing modern, scalable, and maintainable applications. You will collaborate with business stakeholders and product teams to transform requirements into robust, enterprise-grade architectures . Key Responsibilities Own the technical architecture across multiple enterprise applications (Angular + Java + MSSQL). Design and enforce architecture principles, coding standards, and best practices . Architect solutions using microservices, APIs, and modular design . Optimize database design and query performance in MSSQL. Collaborate with DevOps teams to ensure CI/CD automation, cloud deployment, and scalability . Perform architectural reviews, code reviews, and performance assessments . Mentor developers, guiding them on design patterns, frameworks, and performance tuning. Evaluate emerging technologies and propose adoption where beneficial. Ensure security, scalability, and maintainability of enterprise systems. Core Technologies (Must Have) Frontend: Angular (latest versions), RxJS, State Management (NgRx or similar). Backend: Java (Spring Boot, REST APIs, Microservices, JPA/Hibernate). Database: Microsoft SQL Server (Schema design, Stored Procedures, Query Optimization, Indexing). Relevant Supporting Technologies (Nice to Have but Valuable) Cloud Platforms: Azure / AWS (preferred: Azure for MSSQL alignment). DevOps Tools: Docker, Kubernetes, Jenkins, GitHub Actions, Azure DevOps. APIs & Integrations: REST, GraphQL, gRPC. Caching & Performance: Redis, Memcached. Messaging & Event-driven Systems: Kafka, RabbitMQ, Azure Service Bus. Authentication & Security: OAuth2, JWT, SSO, Keycloak/Okta. Testing Frameworks: JUnit, Mockito, Jasmine/Karma, Cypress. Monitoring & Logging: ELK Stack (Elasticsearch, Logstash, Kibana), Prometheus, Grafana. Other Databases (Optional Exposure): NoSQL (MongoDB, Cosmos DB). Required Qualifications Bachelor s/Master s degree in Computer Science, Engineering, or related field. 6+ years of experience in software development . Proven experience in designing scalable, distributed systems . Strong understanding of design patterns, system integration, and enterprise architecture principles . Excellent communication, leadership, and mentoring skills. Preferred Industry Experience Prior work in manufacturing, ERP, supply chain, or enterprise SaaS systems . What We Offer Opportunity to define the architecture of enterprise-level solutions impacting global garment manufacturing. Collaborative environment with a talented team of developers and QA engineers . Competitive compensation with performance-linked incentives . Access to learning programs, certifications, and growth pathways toward Technical Leadership .
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