City Professionals (Mumbai-based home and office services platform) is looking for a Customer Success & Operations Executive . The role involves: Attending and following up with leads to convert them into paying customers. Coordinating with service providers to ensure timely and quality service delivery. Maintaining and implementing SOPs for smooth operations. Acting as the link between customers and service teams to ensure satisfaction. Requirements: Strong communication and persuasion skills. Ability to multitask and manage customer queries efficiently. Experience in sales, operations, or customer service preferred. Organized and process-driven mindset. Location: Mumbai (on-site role) Employment Type: Full-time
Company Description CityProfessionals.in is a leading home maintenance and moving service provider that was founded in 2019 on the outskirts of Mumbai. The company has successfully moved over 5000 household consignments and has expanded its services to include Home Cleaning, Office Cleaning, Tank Cleaning, and more. With a strong focus on quality and customer satisfaction, CityProfessionals.in continues to grow and provide top-notch services to its clients. Role Description This is a full-time, on-site role for a Business Development Manager located in Mumbai. The Business Development Manager will be responsible for identifying new business opportunities, building and maintaining client relationships, conducting market research, and generating leads. The role involves developing and implementing strategic plans to achieve sales targets, negotiating contracts, and collaborating with internal teams to ensure client satisfaction. The candidate will also be expected to attend industry events and represent the company in a professional manner. Qualifications Experience in Business Development, Sales, and Market Research Strong skills in Client Relationship Management and Negotiation Ability to develop and implement Strategic Plans Excellent Communication and Presentation skills Strong Analytical and Problem-Solving skills Experience in the home maintenance or moving service industry is a plus Bachelor's degree in Business Administration, Marketing, or related field Ability to work autonomously and as part of a team