Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi Citi’s Risk Management organization oversees risk-taking activities and assesses risks and issues independently of the front line units. We establish and maintain the enterprise risk management framework that ensures the ability to consistently identify, measure, monitor, control and report material aggregate risks We’re currently looking for a high caliber professional to join our team as Monitoring & Testing Sr. Analyst , Hybrid (Internal Job Title: Quality Assurance, Monitoring & Testing Sr. Analyst – C12 ) based in Chennai, India . Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. We empower our employees to manage their financial well-being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world. In this role, you’re expected to: Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. Responsibilities : Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy Participate in strategic initiatives for control performance enhancements Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed Help in Control & Monitoring Design Assessment (CMDA) meetings Help to identify any monitoring breaks and suggest enhancements Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards As a successful candidate, you’d ideally have the following skills and exposure: Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Ability to identify, measure, and manage key risks and controls. Strong knowledge in the development and execution for controls. Proven experience in control related functions in the financial industry. Proven experience in implementing sustainable solutions and improving processes. Understanding of compliance laws, rules, regulations, and best practices. Understanding of Citi’s Policies, Standards, and Procedures. Strong analytical skills to evaluate complex risk and control activities and processes. Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level. Strong problem-solving and decision-making skills. Ability to manage multiple tasks and priorities. Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. Education : Bachelor's/University degree or equivalent experience Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei - Job Family Group: Controls Governance & Oversight - Job Family: Quality Assurance, Monitoring & Testing - Time Type: Full time - Most Relevant Skills Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. Responsibilities: Work with stakeholders in Trading Business, Operations, Technology and PMO to run meetings, coordinate and gather business requirements Work with stakeholders across Business lines, for transformation projects to understand their business and process Understand current business process and provide functional design inputs for the proposed technology solution Create high quality documentation for Business and Functional Requirements Manage traceability of requirements from BRD till Test Plan / Results. Analyze huge data sets, create flow diagrams, prepare high level summaries and workflows Work in close co-ordination with the development leads on enhancements and defects, and assist with troubleshooting / resolution of application defects Engaging successfully with software developers and testers to ensure quality delivery, on time Assist in project execution through JIRA, providing tracking to technical teams and status updates to internal and business stakeholders Develop best practices to be used in evaluating, selecting and implementing technologies for use within FXLM technology more broadly Formulate and define systems scope and project objectives through research activities and provide guidance to new or lower level analysts Analyze business client needs, document requirements and new technology, and derive test cases Define and analyze enhancements and assist in redesigning business processes and process automation Prepare reports, metrics and presentations and exchange ideas/information in a concise and logical manner between business units and IT Identify risk and consider business implications of the application of technology to the current business environment Test systems to ensure projects meet requirements and identify system problems to develop solutions based on analyses Qualifications: 5-9 years of relevant experience Good knowledge of Foreign Exchange markets and Agile methodology is mandatory Experience in data analysis with intermediate/advanced Microsoft Office Suite skills Knowledge of applicable business systems and industry standards Proven analytical, data analysis, organization and presentation skills Demonstrated ability to manage a diverse project portfolio Consistently passionate for research, ideation and exploration with understanding of business analysis procedures and concepts Consistently demonstrate clear and concise written and verbal communication Proven ability to work independently and in a team with understanding of how collaboration accomplishes objectives Education: Bachelor's degree/University degree or equivalent experience - Job Family Group: Technology - Job Family: Business Analysis / Client Services - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Testing Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Responsibilities: Conducts initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach. Responsibilities may also include software quality assurance testing. Conducts a variety of tests and analyses to ensure that systems and or applications meet or exceed specified standards and end-user requirements. Works closely with key stakeholders to understand business and functional requirements to develop test plans, test cases and scripts. Works complex testing assignments. Executes test scripts according to application requirements documentation. Identifies defects and recommends appropriate course of action; performs root cause analyses. Coordinates multiple testers and testing activities within a project. Retests after corrections are made to ensure problems are resolved. Documents, evaluates and researches test results for future replication. Identifies, recommends and implements process improvements to enhance testing strategies. Interfaces with development teams if clarification is needed on requirements or to convey test results. Exhibits good understanding of concepts and principles in own technical area and a basic knowledge of these elements in other areas. Requires basic understanding of how own area integrates within IT testing to achieve objectives. Makes evaluative judgments based on analysis of factual information. Participate in test strategy meetings, Has direct impact on the team and closely related teams by ensuring the quality of the tasks services information provided by self and others. Resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents Requires sound and comprehensive communication and diplomacy skills to exchange complex information. Provides informal guidance to new team members. Performs other duties and functions as assigned Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 5-9 years experience Experience in all phases of functional testing, from test case design and execution to defect tracking and reporting Proven track record of developing and maintaining automated test frameworks using Selenium and Cucumber Good knowledge of Foreign Exchange markets and Agile methodology. Knowledge of the Software Development Lifecycle (SDLC) and QA methodologies Knowledge of Quality Process Knowledge of relevant operating systems, languages and database tools Knowledge of defect tracking systems and processes; including change management Knowledge of automated regression testing tools. Requires methodical approach to testing and problem solving. Specific software languages will be dependent of area of business Education: Bachelor’s/University degree or equivalent experience Technology Essentials: Experience of working in SDLC/STLC, Agile/Scrum development process. Experience in writing clear and comprehensive test plans and test cases Strong knowledge of software QA methodologies, tools and processes Experience of developing stubs and drivers. Hands-on experience on both Black box and white box testing. Working knowledge on Oracle / SQL and scripting. Experience in test analysis and manual testing. Hands-on experience on developing, extending and executing test automation frameworks. Strong knowledge of test methodologies and experience of implementing test automation best practices. Functional Testing Tools (Any one)/ Frameworks - Selenium WebDriver, TestNG, Cucumber, JUnit, Selenium Grid, Test Complete Test Management , Tracking and Configuration Management Tools – JIRA Build Management Tools - Maven, Jenkins - Job Family Group: Technology - Job Family: Technology Quality - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Applications Development Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities. Responsibilities: Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements Identify and analyze issues, make recommendations, and implement solutions Utilize knowledge of business processes, system processes, and industry standards to solve complex issues Analyze information and make evaluative judgements to recommend solutions and improvements Conduct testing and debugging, utilize script tools, and write basic code for design specifications Assess applicability of similar experiences and evaluate options under circumstances not covered by procedures Develop working knowledge of Citi’s information systems, procedures, standards, client server application development, network operations, database administration, systems administration, data center operations, and PC-based applications Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years of relevant experience Experience in programming/debugging used in business applications Working knowledge of industry practice and standards Comprehensive knowledge of specific business area for application development Working knowledge of program languages Consistently demonstrates clear and concise written and verbal communication Education: Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Qualifications: Up to 5 years of experience in development of recons using Java, SQL scripting, Unix scripting, DMW (Data Mapping Wizard) and ETL transformations on data feeds through SFTP and/or API pulls. Resource should be proficient in Capital Markets and Trading flow data for domain level documentation, Jira management and agile practices. If the resources are already in Citi, then expertise on QuickRecs (CSI 166330), Olympus (CSI 167969) will be an advantage. The resource will monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on recon build and enhancements to business users. The developer will consult with users/clients/BAs and other technology groups on issues, recommend advanced programming solutions, and assist customer with appropriate support in development and testing of recons before release in production. The developer will ensure essential procedures are followed and help define operating standards and processes by ensuring the requirements as per Finance, Business, Risk and Regulatory PMO are met 100% of the time at recon delivery. In case of turnovers/attritions, the developer will serve as coach to new or junior developers. They should have the ability to operate with a limited level of direct supervision and own the deliverables end-to-end vis-à-vis the plan submitted to the Regulators. They should be able to exercise independence of judgement and autonomy and act as SME to senior stakeholders and /or other team members throughout the SDLC. Education: Bachelor’s degree/University degree or equivalent experience. Knowledge/Experience: Essential Knowledge of Reconciliations within Capital Markets/Financial Services industry is a plus Experienced with Jira for task and project management. Desirable Microsoft Certified: Data Analyst Associate Skills: (Technical skills) Essential Java, SQL scripting, Unix scripting, DMW (Data Mapping Wizard) and ETL transformations on data feeds through SFTP and/or API pulls. Knowledge of data warehouse concepts and ETL processes. Desirable NA Competencies (Soft skills) Strong communications skills Candidate should be responsible for reporting to both business and technology senior management Need to work with stakeholders and keep them updated on developments, estimation, delivery and issues. - Job Family Group: Technology - Job Family: Applications Development - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services. Global Functions Technology is a diverse organization comprised of more than 15,000 talented professionals with some of the brightest minds – all working together to realize Citi’s Vision of growth and economic progress. As a group, we partner with the Finance, Risk, Compliance, and Human Resources teams to drive the delivery of innovative technology solutions using common data, analytics, and platforms. Our technology operates in real-time environments, capturing and managing market, transaction, and accounting data, as well as the data from millions of customers daily. Our solutions cover all products and geographies in which Citi does business. We are the backbone for reporting across the bank, satisfying our regulatory commitments, enabling our businesses to be nimbler and helping to safeguard customer assets through highly effective controls. Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. Business Analysis Group Manager GFT is looking for a senior Business Analysis Group Manager to work with Treasury users and a group of seasoned technology professionals to deliver technology projects for the business. Responsibilities: Acts as SME and trusted leader to senior stakeholders and other team members Drive partnerships with various business areas across Citi to understand roadmap, functionality and data flow, and document business requirements, develop and manage project plans to deliver solutions Produce Business Requirement Documents and obtain stakeholder sign off; be disciplined in managing changing requirements Liaise with Program management, Development team and testing team to ensure that requirements are understood, and deliverables meet the business requirements Ensure comprehensive coverage of use cases and testing methodology Proactively monitor potential speed bumps and notify stakeholders of any risks, bottlenecks, problems, issues, and concerns Setup strong governance around data and requirements management Setup and lead a team of strong business analysts to create a functional knowledge pool Qualifications: Bachelor or master’s degree Strong business analysis background Hands-on experience on Funds Transfer Pricing concepts and methodologies is a must Good knowledge of various financial products and underlying data Minimum 15 years of Banking / Financial services experience Good leadership and team management skills Good understanding of project SDLC Hands on Experience with SQL queries Good Analytical and problem-solving skills Strong communication and interpersonal skills Good presentation skills Data analysis skills About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi. - Job Family Group: Technology - Job Family: Business Analysis / Client Services - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities: The requirements and responsibilities of the Apps Support Senior Analyst/Functional Lead Role includes (but are not limited to) the following: Production Support functional Lead for Settlements and Asset Servicing functions of Securities services responsible to perform Incident/outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues. Investigation of incidents reported across a diverse range of applications within the Global Custody and Direct Custody and Clearing lines of business. Engagement with ITIL processes including Major Incident management, problem management, change management etc., Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams. Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests. Preferrable to have applied knowledge of Performance/Monitoring tools such as Appdynamics, Elastic Search, and ITRS/Geneos Monitoring. Confidently handle outage communication with stakeholders in Business and Operations. Excellent team player and able to operate without authority to navigate through teams and complex issues and Tasks. Any relevant exposure to Products like BANCS – A TCS asset Servicing product, is preferred. Technical Skills: SQL Server – SQL, Stored Procedures MAINFRAME – COBOL, JCL, VSAM, CICS, DB2 Oracle or other RDBMS Database performance and tuning Unix/AIX Knowledge of MQ Series, NDM / IBM Connect::Direct Scheduling Tools (Autosys/Control M) ITRS Monitoring tool knowledge (preferred) AppDynamics (preferred) Knowledge of Cloud technologies (preferred) Qualifications: 5-8 years experience in an Application Support role. Experience installing, configuring or supporting business applications. Experience with some programming languages and willingness/ability to learn. Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand. Demonstrated analytical skills Issue tracking and reporting using tools Knowledge/ experience of problem Management Tools. Good all-round technical skills Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholder Education: Bachelor’s/University degree or equivalent experience - Job Family Group: Technology - Job Family: Applications Support - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. 6-8 years of strong Application production support experience in the financial industry Experience using call/ticketing software Hadoop/Big Data Platform Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka. Very good knowledge on analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating. Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster staility and create/analyze performance metrics. Hands-on experience in supporting applications built on Hadoop. Linux 4 - 6 years of experience Database Good SQL experience in any of the RDBMS. Scheduler Autosys / CONTROL-M or other schedulers will be of added advantage. Programming Languages UNIX shell scripting, Python / PERL will be of added advantage. Other Applications Knowledge / working experience of ITRS Active Console/other monitoring tools. - Job Family Group: Technology - Job Family: Applications Support - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Specialized Analytics Sr Anlst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities: Design, Develop and deploy generative AI based solutions for various Fraud prevention area. RAG Frameworks – Able to customize and fine-tune existing RAG frameworks or design new RAG to meet project requirements. Collaborate with cross-functional team to understand business requirements and translate them into AI solutions. Conduct research to advance the state-of-the art in generative modeling and stay up to date with latest advancements in the field. Optimize and fine-tune models for performance, scalability, and robustness. Strong experience in prompt engineering Implement and maintain AI pipelines and infrastructure to support model training and deployment. Perform data analysis and preprocessing to ensure high-quality input for model training. Implement and maintain AI pipelines and infrastructure to support model training and deployment. - Perform data analysis and preprocessing to ensure high-quality input for model training. Mentor junior team members and provide technical guidance. Write and maintain comprehensive documentation for models and algorithms. Present findings and project progress to stakeholders and management. Experience with cloud platforms such as AWS, Google Cloud, or Azure. - Knowledge of reinforcement learning and its applications in generative AI. Familiarity with MLOps practices and tools. Contributions to open-source projects or published research in top-tier conferences/journals. Qualifications: 8+ years of experience in machine learning and deep learning, with a focus on generative models. Strong proficiency in Python and deep learning frameworks such as TensorFlow, PyTorch, or Keras. Experience working with Model Risk Management team for model approval and governance related work. Proven track record of building and deploying generative models-based solutions in production environments particularly using RAG frameworks, few shot prompts, etc. Solid understanding of machine learning algorithms, data structures, and software engineering principles. Excellent problem-solving skills and the ability to work independently and as part of a team. Ability to build partnerships with cross-functional teams in order Working experience in a quantitative field, Financial/Credit Card industry Willing to learn and can-do attitude Excellent communication and interpersonal skills, be organized, detail oriented, flexible and adaptive to matrix work environment Education: Bachelor’s or master’s degree in computer science, Data Science, Machine Learning, or a related field. A Ph.D. is a plus. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Preferred Skills – Experience with cloud platforms such as AWS, Google Cloud, or Azure. - Knowledge of reinforcement learning and its applications in generative AI. Familiarity with MLOps practices and tools. - Job Family Group: Decision Management - Job Family: Specialized Analytics (Data Science/Computational Statistics) - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills Data Science, Generative AI, Machine Learning, Machine Learning Operations, Natural Language Processing (NLP). - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Specialized Analytics Sr Anlst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities: Design, Develop and deploy generative AI based solutions for various Fraud prevention area. RAG Frameworks – Able to customize and fine-tune existing RAG frameworks or design new RAG to meet project requirements. Collaborate with cross-functional team to understand business requirements and translate them into AI solutions. Conduct research to advance the state-of-the art in generative modeling and stay up to date with latest advancements in the field. Optimize and fine-tune models for performance, scalability, and robustness. Strong experience in prompt engineering Implement and maintain AI pipelines and infrastructure to support model training and deployment. Perform data analysis and preprocessing to ensure high-quality input for model training. Implement and maintain AI pipelines and infrastructure to support model training and deployment. - Perform data analysis and preprocessing to ensure high-quality input for model training. Mentor junior team members and provide technical guidance. Write and maintain comprehensive documentation for models and algorithms. Present findings and project progress to stakeholders and management. Experience with cloud platforms such as AWS, Google Cloud, or Azure. - Knowledge of reinforcement learning and its applications in generative AI. Familiarity with MLOps practices and tools. Contributions to open-source projects or published research in top-tier conferences/journals. Qualifications: 8+ years of experience in machine learning and deep learning, with a focus on generative models. Strong proficiency in Python and deep learning frameworks such as TensorFlow, PyTorch, or Keras. Experience working with Model Risk Management team for model approval and governance related work. Experience with natural language processing (NLP) and natural language generation (NLG). Proven track record of building and deploying generative models-based solutions in production environments particularly using RAG frameworks, few shot prompts, etc. Solid understanding of machine learning algorithms, data structures, and software engineering principles. Excellent problem-solving skills and the ability to work independently and as part of a team. Education: Bachelor’s or master’s degree in computer science, Data Science, Machine Learning, or a related field. A Ph.D. is a plus. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Preferred Skills – Experience with cloud platforms such as AWS, Google Cloud, or Azure. - Knowledge of reinforcement learning and its applications in generative AI. Familiarity with MLOps practices and tools. - Job Family Group: Decision Management - Job Family: Specialized Analytics (Data Science/Computational Statistics) - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills Data Science, Generative AI, Machine Learning, Machine Learning Operations, Natural Language Processing (NLP). - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The SMB KYC Ops is an AML/KYC support and control function within the ISG O&T group responsible for the due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance. Job Background/context: Citi AML/KYC policy requires due diligence to be conducted for every Customers of Citi. This Due Diligence is to be performed for all new and existing customers. The Due Diligence is documented on Customer Acquisition Due Diligence (KYC RECORD) form. The KYC RECORD Document outlines important information about the customer’s KYC profile. The KYC Checker will be responsible for checking the KYC records submitted by KYC maker for accuracy and adherence to Global KYC policy and local requirements. Key Responsibilities Organizational Support Operations Head, Team Lead, and case managers in the completion of KYC records. Support Ops Manager in the performance appraisals process for junior staff and assess their developmental needs Develop coverage/succession plan for out of office/ holidays and vacation scenarios Provide continuous support for SMB KYC Ops colleagues, RMs, Sales Assistants in KYC related questions Operational Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool Meet Case Managers on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records Acts as expediter for chasing up 1st level escalations within the BSU organization Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary Act as the country coordinator (or participate actively when the CM is the country coordinator – a) coordinate periodic country calls; b) liaise with compliance; c) be the primary contact for country management for KYC related matters Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time Conduct calibration sessions to standardize knowledge across SCMs Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements Monitor and track KYC documentation completion to ensure minimal past dues Monitor metrics and provide information to respective business regarding coming due, past due, expired cases. Monitor the pipeline of work daily (e.g. coming due) and ensure actioned as per agreed timelines Provide support and cover to the SCMs within BSU on generic activities such as Checker Hub Communication / Reporting Manage upward communication – Huddle updates, escalations, issues/ concerns etc. Track and report time log (CMs and Case Researcher) daily Monitor operational metrics required for management level reporting Accurate time tracking in the PTS system Knowledge/Experience: 4-5 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements. Good command of reading and writing English. Good PC skills with ability to pick up new software systems. Co-operative, proactive with high sense of responsibility & teamwork Ability to work under pressure and in a volatile environment Attention to details with high accuracy in work; Strive for process improvement. Display the ability to prioritize effectively to meet routine processing deadlines Flexible enough to work as per Business timings. ACAMS certified (an advantage) Language proficiency in either Spanish, Dutch, French, German, Portuguese or Greek Qualifications: University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law. Skills: Proven ability to work independently and be self-starter Exceptional organization and process management ability Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.) Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy Strong analytical skills and time management skills, excellent attention to details Excellent written and verbal communication skills and aptitude in communicating with senior management Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness Ability to work well under pressure and tight time frames MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement Pro-active, flexible, have good organizational skills and must be team player. Ability to work in a dynamic environment - Job Family Group: Operations - Services - Job Family: Business KYC - Time Type: Full time - Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. The Underwriter role is responsible for underwriting, closing and securitizing loans in coordination with the investment banking team. The overall objective is to finance new construction and the preservation of affordable and workforce rental housing, as well as office, retail, warehouse/industrial, multifamily, hotel, and self-storage properties for Citigroup. In this role, you’re expected to : Create written and oral work products to test the financial feasibility and credit worthiness of loan forwards, permanent loans, and permanent loan conversions. Review due diligence and prepare internal committee packages for approval, as well as, credit submissions required for the sale of the loans to Bond Investors and for Rating Agencies. Process transactions through internal systems to ensure regulatory requirements. Manage communications among a diverse mix of internal and external participants. Understand and analyze different local and national real estate markets. Travel to markets throughout the United States to conduct site inspections, meet with internal and external clients, and participate in training opportunities. Conduct analysis on firm special projects as needed. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. As a successful candidate, you’d ideally have the following skills and exposure : 2-4 years relevant experience Loan underwriting or equivalent experience. Individual must have excellent communication, organizational and interpersonal skills. Individual must work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up. Candidate has quantitative skills with a high proficiency with Excel and other Microsoft based programs. Excellent analytical and computer skills including the ability to quickly adopt new technology. The individual should have established working knowledge of lending Underwriting Guides and be familiar with the processes of Rating Agencies. The successful candidate will be comfortable analyzing real estate projects for financial feasibility as well as analyzing property and market risk factors. This person will be well versed in commercial real estate concepts such as NOI, Cap Rates, debt service coverage, etc. The individual will have the tact and composure to be client focused while also managing internal and external relationships. A successful Underwriter will take ownership while maintaining attention to details and working independently or among team members. This person will have the ability to read, comprehend, and summarize legal documents collected in the due diligence process. Working knowledge of the nuances of loan transactions will be very highly weighted in favor of the successful candidate. Ability to travel (20% of time) on short notice necessary. Education: Bachelor's/University degree or equivalent experience. - Job Family Group: Risk Management - Job Family: Credit Decisions - Time Type: Full time - Most Relevant Skills Credible Challenge, Data Analysis, Laws and Regulations, Management Reporting, Policy and Procedure, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Institutional Client Group (ICG) In-Business Quality Assurance is an integral part of the ICM organization. The ICG In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICG Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies. The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICG business area, Independent Risk, and critical partner stakeholders and regulators. This role reports to the ICM Head of Markets Sales & Trading In-Business Quality Assurance Functional Head. Key responsibilities include: Support the Head of Sales & Trading In-Business Quality Assurance to set the global strategy for and lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe. Assist in providing effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to memo and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate. Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework. Under the supervision of the Markets In-Business Quality Assurance Functional Head, support execution of the following: o Consistent and objective assessments during QARs o Subsequent follow-up on corrective actions that were raised during QARs o Sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators o Synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICG business management that communicate and measure results and identify negative trends and potential solutions Interact with the respective Analysts and Team Leads, in order to ensure that quality assurance protocols are adequate for all portfolios. Assist WCR IBQA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards Support ICM Head of Markets In-Business Quality Assurance Functional Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings. Support the Global Head of WCR IBQA on internal projects and initiatives Support ICM Voice of the Employee (VOE) initiatives Travel (less than 10%) Skills/Competencies: Quality Assurance: Demonstratable quality control / quality assurance experience, including 3-5 years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank. Potential to understand complex counterparty credit product structures, and ideally versed in derivatives and structured investment products Good grasp of counterparty credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation Understanding of risk management and controls frameworks related to counterparty credit risk management or another financial risk discipline. Understanding of QA policies and procedures with the ability to execute change seamlessly. Strong awareness and adherence to the control environment including Quality Assurance and Quality Control. Leadership: Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance. Proven culture carrier Competencies: Strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little supervision Evolving interpersonal skills, with the ability to build relationships and exert influence with and without direct authority Clear written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority Ideally, experience in preparing presentations for seniors Technical: Advanced Microsoft Office (Word, Excel, and PowerPoint) skills Qualifications: BA/BSc or higher degree in Business (MBA), or any other related subject - Job Family Group: Risk Management - Job Family: Business Risk & Control - Time Type: Full time - Most Relevant Skills Credible Challenge, Data Analysis, Laws and Regulations, Management Reporting, Policy and Procedure, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Applications Development Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities. Responsibilities: Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements Identify and analyze issues, make recommendations, and implement solutions Utilize knowledge of business processes, system processes, and industry standards to solve complex issues Analyze information and make evaluative judgements to recommend solutions and improvements Conduct testing and debugging, utilize script tools, and write basic code for design specifications Assess applicability of similar experiences and evaluate options under circumstances not covered by procedures Develop working knowledge of Citi’s information systems, procedures, standards, client server application development, network operations, database administration, systems administration, data center operations, and PC-based applications Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years of relevant experience Experience in programming/debugging used in business applications Working knowledge of industry practice and standards Comprehensive knowledge of specific business area for application development Working knowledge of program languages Consistently demonstrates clear and concise written and verbal communication Education: Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Technology - Job Family: Applications Development - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills Cobol Mainframe, IBM DB2 Database, Mainframe Development. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Ops Accounting Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures. Responsibilities: Executing day-to-day activities in support of Supply Chain Operation (SCO) Procure to Payment processes - Onboarding & maintaining supplier data, purchase operation, invoice & payment processing Performs various accounting functions that are the most complex in nature pertaining to general ledger and proof of account reconciliation, research and investigation. Trains new hires or new team members within work unit and provides day-to-day guidance to lower level employees. Manages workflow and interacts with other departments. Makes decisions within established guidelines, and incumbent has latitude to decide appropriate action to resolve issues in areas where prior precedence has been established; makes journal entries with little or no supervision; and, performs accounting duties in multiple areas. Communicates with other departments, external customers and/or clients. Works under little to no direct supervision to perform job duties. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-4 years of experience in Account Payable that would provide a good understanding of activities, policies, procedures, and concepts of the work area. Advanced knowledge of the current operating system platform and internal accounting policies. Education: High School diploma or equivalent, Bachelor’s degree preferred - Job Family Group: Operations - Services - Job Family: Accounting Operations - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Ops Accounting Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Role requires a good knowledge of the range of processes, procedures, and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity Responsibilities: Executing day-to-day activities in support of Supply Chain Operations Procure to Payment process Work with seniors as appropriate on data related for Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly. Initiate process changes in line with new emerging risks and regulatory requirements. Strong organization skills with proven ability to successfully manage multiple priorities. Detail oriented with strong problem solving and analytical skills. Excellent relationship management skills with ability to build partnerships across Citi businesses. Strong risk, process and project management skills with proven ability to influence and drive results across a diverse team of stakeholders. Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks. Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices. Provides governance and oversight may include (not limited to) technology operational risk, risk for example. Ensures that all product, operational, fiduciary, regulatory and payment system risks are actively identified, monitored, and adequately controlled. Identifies system or process weaknesses, proposing resolutions that will mitigate the exposure and increase processing efficiency. Integrates other control functions to ensure all risks are fully scrutinized. Identifies risks that cross the businesses and organizing cross-functional solutions. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Independently posts/balances books of account, such as cashbook, general journal, sales book, purchase register and general and subsidiary ledgers for an operations unit. Uses discretion to make recommendations relative to the accounting of reserves, assets and expenditures. Independently researches and interprets factual information. Applies good knowledge of industry practices and standards. Exchanges information in a concise and logical way and is sensitive to audience diversity. Qualifications: 3+ years of direct, relevant experience is supplier onboarding, invoice processing, accounts payable Experience working in cross-cultural global teams is an advantage. Preferably with accounting background Excellent written and verbal communication skills in English Strong analytical skills and problem-solving skills. Education: Bachelors degree - Job Family Group: Operations - Services - Job Family: Accounting Operations - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Client Onboard Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Responsibilities: Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills. Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues. Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams. Determines new work procedures, analyzes complex and variable issues with significant departmental impact. Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards. Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices. Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner. Embarks on continuous on the job training for end to end product knowledge. Understands client requirements and implement them correctly. Understands new customer requirements and ensure adequate support to new customer requirements and initiatives. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls. Establishes risk management practice. Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills. Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile. Proficient in Microsoft Office Applications. Exposure to Client interaction Consistently demonstrates clear and concise written and verbal communication skills. Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken). Education: Bachelor’s/University degree or equivalent experience - Job Family Group: Customer Service - Job Family: Institutional Client Onboarding - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Lead Wintel Application Environment Support is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities. Responsibilities: Provides technical and business support for users of Citi Applications. This includes providing quick resolutions to issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Manages, maintains and supports environments, focusing on stability, quality and functionality against service level expectations Start of day checks, continuous monitoring, and regional handover Develop and maintain technical support documentation Assess risk and impact of test environment issues and escalate to business and technology management in a timely manner Ensures that storage and archiving procedures are in place and functioning correctly Engages in post implementation analysis to ensure issues are resolved permanently Ensures essential procedures are followed and helps to define operating standards and processes Act as a liaison between users, interfacing internal technology groups and vendors Acts as advisor or coach to new or lower level analysts Provides evaluative judgment based on analysis of factual information in complicated and unique situations Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information Qualifications: Qualifications: 8+ years of managing a Test Environment in a support role including health check, UAT support Expertise in .NET technologies, SQL Server and ITRS Handle various components from multiple projects and perform version control, package promotion, preparing environment for UAT and other release activities for production installation. Work independently and perform release activity such as raising request for UAT/PROD deployment, debugging the issue, prepare/present the release documents Ability to analyze/solve technical issues Ability to diagnose & address application issues. Support Client Testing Demonstrated analytical skills Issue tracking and reporting using tools Knowledge/ experience of Problem Management Tools Ability to plan and organize workload Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand Able to work as part of a virtual team in a culturally diverse background Education: Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Technology - Job Family: Applications Development - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Specialized Analytics Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Excellent communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. Responsibilities: Incumbents work with large and complex data sets (both internal and external data) to evaluate, recommend, and support the implementation of business strategies Identifies and compiles data sets using a variety of tools (e.g. SQL, Access) to help predict, improve, and measure the success of key business to business outcomes Responsible for documenting data requirements, data collection / processing / cleaning, and exploratory data analysis; which may include utilizing statistical models / algorithms and data visualization techniques Incumbents in this role may often be referred to as Data Scientists Specialization in marketing, risk, digital and AML fields possible Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 5-8 years of experience Ability to communicate technical information to both technical and non-technical audiences required Problem solving, root cause analysis skills required Ability to focus on multiple priorities and drive solutions in a fast paced working environment Relevant work experience in data quality, data analytics, data management within the financial services industry required Outstanding analytical and problem-solving skills Education: Bachelors/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Decision Management - Job Family: Specialized Analytics (Data Science/Computational Statistics) - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Job Description ABOUT CITI Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. ANALYTICS AND INFORMATION MANAGEMENT (AIM) Citi AIM was established in 2003, and is located across multiple cities in India – Bengaluru, Chennai, Pune and Mumbai. It is a global community that objectively connects and analyzes information, to create actionable intelligence for our business leaders. It identifies fact-based opportunities for revenue growth in partnership with the businesses. The function balances customer needs, business strategy, and profit objectives using best in class and relevant analytic methodologies. What do we do? The North America Consumer Bank Next Gen Analytics team analyzes millions of prospects and billions of customer level transactions using big data tools and machine learning, AI techniques to unlock opportunities for our clients in meeting their financial needs and create economic value for the bank. The team extracts relevant insights, identifies business opportunities, converts business problems into modeling framework, uses big data tools, latest deep learning, and machine learning algorithms to build predictive models, implement solutions and design go-to-market strategies for a huge variety of business problems What’s expected from you? We are seeking an experienced analytics candidate who should be able to perform below behaviors in their day-to-day role: Create best in class solutions – Design and implement stable best in class solutions using the recommended tools. Prove and improve the performance of the solution. Communication skills – Ability to extract and understand business need from partners. Translate and articulate technical design and performance to a senior business audience Strategic acumen – Should possess ability to see the big picture of business, identify and understand emerging trends, challenge status quo and design goals for growth Modeling and Tech Savvy – As an SME, stay current with the latest use cases of modeling community, machine learning algorithms, deep learning algorithms, public data sets and share knowledge within the larger team. Statistical mind set – Proficiency in basic statistics, hypothesis testing, segmentation, and predictive modeling. Risk Assessment : Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations Skillset you should possess The most important skill that our analyst should possess is their love for data and their eagerness for new challenges & solving new problems. Apart from these, they should also have the following skillset Basic Qualifications Masters with 8+ years of professional experience in fields that include but not exhaustive – Computer Science, Machine Learning, Operations Research, Econometrics, Statistics or in a highly quantitative field Hands-on experience in applied machine learning and Big Data. Good knowledge of scripting languages e.g., Python and libraries e.g., Keras, NLTK, BERT, TensorFlow, CausalML, XGB, SKLEARN etc. Strong expertise in deep learning & machine learning algorithms, data analysis, pattern recognition Strong understanding of Model Governance, Risk, and Evaluation at a model level as well as at an enterprise level Structured thought process to identify, clearly articulate and solve complex problems and present them to the management in a structured and simpler form Excellent documentation skills (design documents, methods, internal wiki) Preferred Qualifications Experience in Big Data, Cloud, Spark, Hive Excellent written and oral communication skills. Simplify methods and communicate to non-experts Experience with shell scripting, bash, Github OTHER DETAILS Employment: Full Time - Job Family Group: Decision Management - Job Family: Specialized Analytics (Data Science/Computational Statistics) - Time Type: - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Job Description Citi Analytics & Information Management (AIM) team is a global community that objectively connects and analyzes information to create actionable intelligence for our business leaders. It identifies fact-based opportunities for revenue growth and expense reduction in partnership with the businesses. The role of C12 (Individual Contributor) AVP is within Retail Bank Fraud Analytics team in Citi AIM.The primary area of focus for this position is to analyze transaction data, understand fraud pattern , develop fraud loss mitigation strategies with the objective of overall business goal of minimizing fraud losses as well as minimizing customer impact. The person will also be responsible for monitoring strategy performance, collaborate with strategy implementation team for strategy implementation, proactively come up with fraud loss mitigation measure leveraging new data sources, advanced analytics techniques wherever applicable. Job Description Summary: The individual is expected to be hands-on with analysis on regular and / or ad hoc basis, extract different data sources not only limited to transactions depending upon business objective, generate fraud risk insights , recommend business solution as well as regular monitoring of strategy performance , optimize existing rules to improve rule performance. Individual should be able to have a holistic view of different retail banking products, best practices and integrating analytical thinking and knowledge of business along with data analysis tools and methodologies to develop client centric solutions and recommendations. Analytics experience preferably in BFSI domain with proficiency in basic statistics, hypothesis testing, segmentation and predictive modeling.Comfortable in decision tree (CHAID/CART), Logistic Regression, exploratory data analysis. Strong in SAS,SQL,Hive,Impala and Excel. Knowledge in Python is desirable. Prior experience in Fraud Analytics is preferrable. Knowledge in Tableau or any other data visualization tool is preferrable. Experience in stakeholder management across various functions and regions. Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies and communicate clearly and effectively to business partners and senior leaders. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Presentation Skills : Delivering clean and clear presentations to share the thoughts, the solutions or the problem for business stakeholders and senior management. Project Management – Should have skillset to manage project in terms of creating project plan, assigning responsibilities amongst junior team members, and completion of projects in timely fashion and escalating managing and reporting control issues with transparency. Own and deliver multiple and complex analytic projects. This would require an understanding of business context, conversion of business problems in business solutions and/or modeling and implementing such solutions to create economic value. The individual is expected to support regulatory/audit activities and /or other risk and control activities whenever needed. Qualifications: 8+ years of analytics experience , prior experience in Fraud analytics preferrable Advanced analytical and business strategy skills Effective communication skills Ability to present to business partners and/or leaders to gain approvals. Project and process management skills Excellent written and verbal communications skill Experience with a prior focus in financial services analytics. Solid organizational skills and ability to manage multiple projects at one time. Self-starter who also has a demonstrated ability to work successfully in team environment and drive. Education: Bachelors/University degree or equivalent experience. Master’s degree is preferable. - Job Family Group: Decision Management - Job Family: Business Analysis - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.