The Ops Sup Analyst 2 intermediate position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Fraud Operations Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi fraud operations support and processes. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Responsibilities: Perform short and long term forecasting analysis and standardized fraud analysis Make judgments based on practice and precedence, and work within guidelines, under general supervision Develop and maintain working knowledge of business/industry standards and practices Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area Identify inconsistencies in data or results, and exchange information in a concise and logical way Impact the business directly through the quality of the tasks/services provided Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Analyze Fraud Trends Support the organizational objectives in fraud review Act as an SME for Fraud review Qualifications: Relevant experience of 8+ years in a related role Knowledge and previous experience in the Investigation and Fraud claims process Experience in trend analysis and alerts in early fraud detection Extensive knowledge of the Bank's Transactional Processing platforms / Chargeback cycle Proficient in Microsoft Office and Access Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Education: Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Operations - Core - Job Family: Operations Support - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

The Securities & Derivatives Rep 5 is an entry level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the clearance, settlement and investigation of client securities and derivatives transactions. In this role, you’re expected to: Identify and implement process improves of the securities and derivatives settlement process using data analysis tools and methodologies. Prior Income/Corp Action processing experience preferred (OR) Capital Market related experience – Securities/Investment Banking. To be very specific – must know about Dividends/Interest and how does it works in the Investment world. Complete operational tasks focused on administering defined procedures, analyses and report preparation. Extensive knowledge of products such as Equities, fixed income, fed securities & Mortgage backed securities. (Basic knowledge on Investments is a must) Analyze data and make recommendations for the launch of new products and services or upgraded platforms Minimize risk to the bank by monitoring errors and suggesting solutions that reduce errors, and ensure adherence to audit and control policies Identify policy gaps and propose efforts to streamline the securities and derivatives settlement processes Monitor, analyze and evaluate processes and data to ensure the accuracy and quality of completed settlement tasks Maintain an in-depth understanding of how the team collaborates with other areas in accomplishing assigned tasks Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-4 years of relevant experience in Income/Corp Action processing experience preferred (OR) Capital Market related experience – Securities/Investment Banking. Must be responsible for completion of day-to-day team tasks. Fundamental knowledge of securities/derivatives activities, policies, procedures, and concepts. Extensive knowledge of products such as Equities, fixed income, fed securities & Mortgage backed securities. (Basic knowledge on Investments is a must). Strong Operational knowledge of all aspects of Securities Operations with respects to industry and operational processes for both US and Non-US securities dealt through Various custodians. Must be analytical/calculative in nature, because we are looking to hire who will be engaged in Transaction processing.(Timing - Night Shift) Consistently demonstrates clear and concise written and verbal communication skills Education: Must hold graduate from reputed university or Postgraduate/master degree in any discipline. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Operations - Transaction Services - Job Family: Securities and Derivatives Processing - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network. Were currently looking for a high caliber professional to join our team as Assistant Vice President, Complaint Insights based in CSIPL, Chennai. Being part of our team means that well provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. Good to have skills: Customer Focus: Proven experience in customer experience, particularly with direct, hands-on involvement in addressing customer issues. Operational Expertise : Demonstrated ability to execute strategies and initiatives, preferably with experience or certification in process improvement methodologies like LEAN or Agile. Effective Communication & Stakeholder Engagement: Skill in crafting and delivering compelling narratives to diverse audiences, ensuring clear and persuasive communication in presentations and meetings. Relevant Education: Bachelor's or Master's degree in a related field such as Marketing, Communications, or Business Administration Mandatory Skills: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. We empower our employees to manage their financial well-being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world Key Roles & Responsibilities Accountable for reviewing monthly complaints for trends, specific to controllable or substantiated complaints & shortlist action areas arising from the same Drive root cause identification for shortlisted areas & organize scrums with respective stakeholders & identify potential action items Set timelines, track & drive implementation with respective stakeholders for identified action areas Provide detailed updates to the Complaints cohort & senior management on upcoming trends in complaints as well as insights into the identified issues, actions & solution implementation status Drive continuous process improvements, identifying opportunities for increasing productivity, efficiency, accuracy and improving controls Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. - Job Family Group: Marketing - Job Family: Customer Experience - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Project Manager 2 accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. Responsibilities: Responsible for the day to day management of executing to milestones and budget on one or more projects. Assess creation and ensure sign-off of project plan, charter, stakeholder management plan, acceptance plan, and central project issue log. Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals and confirm project plans meet business needs as described in the project initiation documents. Ensure all stakeholders are identified and included in scope definition activities and understand project schedule and key milestones. Ensure all areas of the project are appropriately staffed and monitor project commitment from those assigning resources. Escalate project risks to the Project Director, or Project Sponsor, when appropriate. Ensure vendor performance is monitored and actions taken if performance warrants. Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions. Directly affects the business by influencing strategic functional decisions through advice, counsel or provided services. Persuades and influences others through developed communication and diplomacy skills with colleagues in other areas and occasional external customers. Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 6-10 years relevant experience Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives. Education: Bachelor’s/University degree, Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Loan IQ experience Flexcube experience - Job Family Group: Operations - Core - Job Family: Operations Project Management - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Individuals in Cross Disciplinary Controls are responsible for multiple activities within the Technology Controls capabilities such as controls assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective end to end oversight, design, implementation, and execution of controls. Individuals in this role may cover a broad range of in-business/function risk and control responsibilities rather than focusing on one specific role. Responsibilities : Perform analysis on effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes. Participate in enhancements focused on increasing efficiency and reducing risk. Help assist in the execution of Enterprise Risk Management Framework and adherence with Risk Management and Compliance Policies. Test adherence to the MCA program, including the annual/monthly attestation, quality oversight, and related reporting. Test adherence to the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures. Assess activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality. Help management of issues remediation with key stakeholders Perform issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures Help develop standardized risk and controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision-making in line with the expectations of senior management, Board, and Regulators. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards Qualifications : Minimum of 2-5 years of experience in operational (technology) risk management, compliance, audit, or other control-related functions in the financial services industry. Ability to identify, measure, and manage key risks and controls. Good knowledge in the development and execution for controls. Experience in control related functions in the financial industry. Experience in implementing sustainable solutions and improving processes. Understanding of compliance laws, rules, regulations, and best practices. Understanding of Citi’s Policies, Standards, and Procedures. Good analytical skills to evaluate complex risk and control activities and processes. Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level. Problem-solving and decision-making skills. Ability to manage multiple tasks and priorities. Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. Education : Bachelor's/University degree or equivalent experience CISA / CISSP/ CRISC/ CIA/ CA preferred - Job Family Group: Controls Governance & Oversight - Job Family: Cross-disciplinary Controls - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Data Science Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Responsibilities: The Data Engineer is responsible for building Data Engineering Solutions using next generation data techniques. The individual will be working with tech leads, product owners, customers and technologists to deliver data products/solutions in a collaborative and agile environment. Responsible for design and development of big data solutions. Partner with domain experts, product managers, analyst, and data scientists to develop Big Data pipelines in Hadoop Responsible for moving all legacy workloads to cloud platform Work with data scientist to build Client pipelines using heterogeneous sources and provide engineering services for data science applications Ensure automation through CI/CD across platforms both in cloud and on-premises Define needs around maintainability, testability, performance, security, quality and usability for data platform Drive implementation, consistent patterns, reusable components, and coding standards for data engineering processes Convert SAS based pipelines into languages like PySpark, Scala to execute on Hadoop, Snowflake and non-Hadoop ecosystems Tune Big data applications on Hadoop, Cloud and non-Hadoop platforms for optimal performance Applies in-depth understanding of how data analytics collectively integrate within the sub-function as well as coordinates and contributes to the objectives of the entire function. Produces detailed analysis of issues where the best course of action is not evident from the information available, but actions must be recommended/taken. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-4 years of total IT experience Experience with Hadoop (Cloudera)/big data technologies /Cloud/AI tools Hands-on experience with HDFS, MapReduce, Hive, Impala, Spark, Kafka, Kudu, Kubernetes, Dashboard tools, Snowflake builts, AWS tools, AI/ML libraries and tools, etc) Experience on designing and developing Data Pipelines for Data Ingestion or Transformation. System level understanding - Data structures, algorithms, distributed storage & compute tools, SQL expertise, Shell scripting, Schedule tools, Scrum/Agile methodologies. Can-do attitude on solving complex business problems, good interpersonal and teamwork skills Education: Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Technology - Job Family: Data Science - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities include but not limited to: Planning & Induction Partner with Business Leaders in determining headcount plans and securing campus program budget Work with Recruitment Campus Lead and Business Compensation partner in reviewing and administering Program Salary Strategy Work with Talent &Learning in determining and rolling out Learning Journey and Access Training Partner with business to pre-plan all A&A rotations in line with Business Strategy where applicable. Developing & Managing Implement Learning Journey and create learning and networking opportunities Enhance program experience by managing mentorship and buddy programs Own and manage relationships to ensure success of program; can be via 1:1s, focus groups, adhoc meetings, etc. Manage arrangements for regional training and applicable global training by working closely with HRSS for coordinating flights and VISA management Review and update program construct and rotations - Work with business on rotations while in program Provide support in ensuring applicable international assignments are planned and managed well Responsible for retaining program hires during and post-program to further understand and develop the Analyst/ Associate experience Year End Performance Fully own the year-end process by partnering with local and regional HRAs and regional Compensation on Analysts/ Associates; conduct final calibration to holistically review ratings of cohort Data Management Partner with country leads to track and consolidate all new hires – tracking key metrics such as university, diversity, location, profile diversity. Leverage workday as a tool to pull data on respective Analyst/ Associate population, ensure diligence and track data regularly; data collection includes, but is not limited to: Analyst/ Associate background, analyst experience, rotations, performance ratings, final placement, retention, etc. Responsible for tracking post-program data on analyst population including, performance data post-program, moves post-program, retention information, etc. of analysts to further understand trends and ROI Skills / Competencies Demonstrable passion for Early Career development is a must. Track record in managing large junior cohorts, developinglearning pathways and managing rotational programs. Strong business acumen and analytical ability - Proven capability to identify business trends and opportunities using data and technology Strong client focus - able to effectively and quickly build relationships and establish trust, respect, competence, and confidence. Demonstrated track record in partnering with senior leaders in the development and implementation of HR / talent strategies. Results orientation – works through defined goals, metrics and actionable plans to achieve desired outcomes; has a sense of urgency and fosters the same in others. Communication - ability to articulate ideas clearly and succinctly in a variety of settings and styles and strong influence, negotiation and interpersonal skills. Accountability - assumes ownership for achieving results and collective goals. Teamwork - acts as a catalyst for formulating a collaborative environment to achieve a common purpose across cross functional teams Change orientation - works effectively while maintaining positive outlook in the face of ambiguity, shifting priorities, and rapid change. Proven track record in supporting organizational transformation and change initiatives. Flexibility for travel and to work some early morning and evening hours as needed during peak seasons Qualifications: 8+ years of experience managing or participating in projects and teams within the HR - Early Careers /Talent Management/ L&D space Education: Bachelor’s/University degree or equivalent experience - Job Family Group: Project and Program Management - Job Family: Program Management - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities: Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed. Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues. Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log. Ensures resources are assigned to project & monitor commitment. Ensures change control is executed throughout project. Identifies, documents, and understands project dependencies. Identifies key stakeholders who participate in project scope definition. Tracks actual project costs, identify variances, and reforecast project costs as needed. Measures project management performance against standards. Ensures appropriate project staffing levels. Establishes project communication needs and create project communication plan. Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts. Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business. Participates in the delivery of internal communications enabling the business officers to effectively service clients. Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients. Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management. Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members. Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required. Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance. Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner. Drafts and communicates any staff briefs, including system changes. Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project. Conducts ongoing research on effective mediums and tools to improve the communications. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 5-8 years of experience Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations. Working knowledge of call center Technologies including systems, technologies and system work practices. Knowledge of HR policies and procedures. Knowledge of Call Center industry. Previous customer service management experience within a call center setting. Tertiary qualifications desirable. Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail Education: Bachelor’s/University degree or equivalent experience Loan IQ experience Agile experience - Job Family Group: Project and Program Management - Job Family: Project Management - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Job Description The Role The Data Engineer is accountable for developing high quality data products to support the Bank’s regulatory requirements and data driven decision making. A Data Engineer will serve as an example to other team members, work closely with customers, and remove or escalate roadblocks. By applying their knowledge of data architecture standards, data warehousing, data structures, and business intelligence they will contribute to business outcomes on an agile team. Responsibilities Developing and supporting scalable, extensible, and highly available data solutions Deliver on critical business priorities while ensuring alignment with the wider architectural vision Identify and help address potential risks in the data supply chain Follow and contribute to technical standards Design and develop analytical data models Required Qualifications & Work Experience First Class Degree in Engineering/Technology/MCA 5 to 8 years’ experience implementing data-intensive solutions using agile methodologies Experience of relational databases and using SQL for data querying, transformation and manipulation Experience of modelling data for analytical consumers Ability to automate and streamline the build, test and deployment of data pipelines Experience in cloud native technologies and patterns A passion for learning new technologies, and a desire for personal growth, through self-study, formal classes, or on-the-job training Excellent communication and problem-solving skills T echnical Skills (Must Have) ETL: Hands on experience of building data pipelines. Proficiency in two or more data integration platforms such as Ab Initio, Apache Spark, Talend and Informatica Big Data : Experience of ‘big data’ platforms such as Hadoop, Hive or Snowflake for data storage and processing Data Warehousing & Database Management : Understanding of Data Warehousing concepts, Relational (Oracle, MSSQL, MySQL) and NoSQL (MongoDB, DynamoDB) database design Data Modeling & Design : Good exposure to data modeling techniques; design, optimization and maintenance of data models and data structures Languages : Proficient in one or more programming languages commonly used in data engineering such as Python, Java or Scala DevOps : Exposure to concepts and enablers - CI/CD platforms, version control, automated quality control management Technical Skills (Valuable) Ab Initio : Experience developing Co>Op graphs; ability to tune for performance. Demonstrable knowledge across full suite of Ab Initio toolsets e.g., GDE, Express>IT, Data Profiler and Conduct>IT, Control>Center, Continuous>Flows Cloud : Good exposure to public cloud data platforms such as S3, Snowflake, Redshift, Databricks, BigQuery, etc. Demonstratable understanding of underlying architectures and trade-offs Data Quality & Controls : Exposure to data validation, cleansing, enrichment and data controls Containerization : Fair understanding of containerization platforms like Docker, Kubernetes File Formats : Exposure in working on Event/File/Table Formats such as Avro, Parquet, Protobuf, Iceberg, Delta Others : Basics of Job scheduler like Autosys. Basics of Entitlement management Certification on any of the above topics would be an advantage. - Job Family Group: Technology - Job Family: Digital Software Engineering - Time Type: - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Reference Data Services Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job. Responsibilities: Remediates data in the Clients and Security Coding systems Performs trend analysis and identifying root causes Implementing or suggesting solutions based on the root cause analysis Liaises with other teams globally to ensure data quality is remediated Provides a high level of customer service to our internal stakeholders Owns ad-hoc projects from inception through to completion Provides tangible metrics to Management Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Managing various data remediation work streams Projects Knowledge Experience of maintaining client static data within a capital markets environment Takes ownership of allocated work and is accountable Able to identify, trouble shoot issues and ultimately escalate Financial services related qualifications Education: Bachelor’s/University degree or equivalent experience - Job Family Group: Operations - Services - Job Family: Reference Data Services - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Reference Data Services Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job. Responsibilities: Remediates data in the Clients and Security Coding systems Performs trend analysis and identifying root causes Implementing or suggesting solutions based on the root cause analysis Liaises with other teams globally to ensure data quality is remediated Provides a high level of customer service to our internal stakeholders Owns ad-hoc projects from inception through to completion Provides tangible metrics to Management Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Managing various data remediation work streams Projects Knowledge Experience of maintaining client static data within a capital markets environment Takes ownership of allocated work and is accountable Able to identify, trouble shoot issues and ultimately escalate Financial services related qualifications Education: Bachelor’s/University degree or equivalent experience - Job Family Group: Operations - Services - Job Family: Reference Data Services - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Job Description This role is part of Enterprise Excellence Lean Re-engineering Team based out of Gurgaon. The team runs key strategic program based on business priorities. This role will be responsible to support and drive Global EE Lean programs This role is responsible for four main areas: driving large scale programs with measurable outcomes, building leadership capability, managing, and developing a pipeline of programs and leading a team of CitiLean members. This role partners with Business, Operations, Technology and other cross functional stakeholders to drive large-scale programs to meet their strategic objectives. Responsibilities: Identify and prioritize key focus areas in partnership with senior leadership based on business priorities Lead End-to-End cross functional CitiLean programs, partnering with Business and Function Leadership to drive key priorities Able to conduct Process Discovery Phase with help scope the program to help finalize thre approach and other critical success factors Accountable to Lead and work with large cross functional project team to drive program outcomes Strong exposure on working with CitiLean Methhodoly and tools to drive structured problem solving Conducting large scale process reviews to identify pain points and root causes to Strong exposure to CitiLean tools/templates like Proces Mapping, Time & Motion Study, DILO’s VSM etc Exposure to Enterprise Excellence tools such as OPRF, Celonis to help integrate the tools as part of reviews Develop key strategic insights and inferences using data for large scale CitiLean programs to help develop current state understanding for Senior Leadership Reviews Organizing and leading Kaizen /decision making workshops, guiding the project teams on identifying Root Causes and developing executable Action Plans /solutions Developing “To–Be” processes, documenting identified policy and procedure gaps and a plan to implement the future state. Partnering with Business and Finance to estimate calendarized benefits for inclusion into budget plans, and monitoring achievement of benefit targets Develop and deliver program reporting and senior stakeholder presentations and provide project reporting as appropriate. Conduct CitiLean Leadership Trainings to embed a continuous improvement mindset to drive continuous improvement Deliver training and coaching for CitiLean Associates and Practitioners to develop capabilities to drive continuous operational excellence Influence re-engineering strategy and execution, including continually improving CitiLean and Smart Automation toolsets, etc. Partner with CitiLean Leadership to develop and expand book of work Play active role in hiring and retaining key talent at Gurgaon site Coach and mentor junior team members to improvce and effectively deliver on programs Help build the leadership pipeline Key Cultural Fit: You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up You have a passion for new tech, and are always on the lookout for “what’s new” You are naturally gifted at thinking of ways to “do things better, faster, smarter” You work well in high-pressure situations, and consistently deliver under tight time constraints while delighting your stakeholders You can work across boundaries to fill the gaps, and drive accountability for yourself and others Job Skills/Qualifications: Minimum of 8-10+ years total work experience (ideally with deep experience in financial services) Minimum 7-10 years of Lean or Six-Sigma experience including use of all relevant tools and delivery of training 10+ years of strategic consulting experience covering operating model resign and business expansion strategy Experience working with robotics and other emerging technologies would be ideal Previous experience in supporting the build-out and running of a pipeline of transformation work at an organizational level Previous experience leading or developing automation solutions for Operations and Services (and particularly with Robotics) will be highly valued Strong data analytics capabilities especially cost analysis and internal/external benchmarking Ability to work effectively with senior managers and with large teams across countries, functions and businesses Understanding of the drivers of value including the ability to size and prioritize large scale initiatives across businesses and functions Strong communication skills and the ability to structure logical analysis in presentations Excel and PowerPoint skills are key An understanding of Citi's businesses, the major strategic issues and the senior management landscape would be beneficial Educational Level: An undergraduate degree and an MBA (desirable but is not required) Internationally recognized inhouse or external Lean Certification Internationally recognized Project management certification Required Travel: Yes, 50% of the time - Job Family Group: Business Strategy, Management & Administration - Job Family: Business Process Re-Engineering - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Team/Role Overview The MCA Quality Assurance team is an integral part of the Central Controls MCA team that owns the enterprise-wide framework and execution of Manager Control Assessment program. The purpose of the MCA Quality Assurance team is to drive quality into the MCA program to ensure management can rely on MCA insight as the underlying data is timely, accurate and complete. This role will be part of a growing global team within Central Controls who are responsible for executing quality assurance reviews over the MCA enterprise wide and will: Challenge the quality of MCA policy, standard, procedures and practices Verify that established standards and processes are followed and consistently applied Validate the usage and mapping of non-MCA data sources in MCA; Recommend actions that address the root cause of identified operational weaknesses in order to prevent recurrence by changing design and/ or execution; and Identify execution errors for prioritized remediation Responsibilities: You will work on all phases of Quality Assurance Review across all Business and Functions, with tasks including: Provide basic support with drafting of QA Review scripts including documenting scope and sampling approach Support the collation of data required for a QA Review Follow QA Review script across all in scope Businesses and Functions, and gather evidence for areas of concern Participate in identifying common themes and conduct root cause analysis with recommended mitigation Provide status updates on reviews and escalate concerns timely to QA manager or lead Maintain detailed and organized documentation of work product Qualifications: You will need to take personal accountability to deliver meaningful and sustainable outcomes through the efficient and effective management of resources, based on the following: 7+ years of relevant experience in Business Risk and Control Sound ethical judgment regarding personal behavior, conduct and business practices Inquisitive, pragmatic and commercial problem-solving approach, with excellent attention to detail Basic understanding of operational risk management, including industry standards and areas of regulatory focus Good communication skills including the ability to explain complex issues clearly; and Developing trusted relationships with a broad range of stakeholders Proficient in MS office - Job Family Group: Risk Management - Job Family: Business Risk & Control - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Integral to Citi Cards‘ success is strong and effective Risk Management that allows us to serve our customers while also protecting Citi’s interests. NA Cards Risk Management division comprises of highly qualified individuals spread across the globe. Position Summary: The role is within the Loss / Loan Loss Reserve Forecasting and Stress Testing team. This group is specifically tasked with calculating and managing the net credit loss and loan loss reserve forecast on a $90BN + portfolio and working with the Finance teams to build forecasts for credit losses and loan loss reserves under varying macro-economic and business conditions. The individual will be responsible for NA Cards efforts around Comprehensive Capital Analysis & Review (CCAR/DFAST) for NA Cards portfolios. The individual should demonstrate strong leadership skills and is expected to leverage technical and business acumen and leadership skills in order to deliver high quality results. The individual will collaborate with Modeling, Finance, Risk Policy, Governance, Global CCAR office, and External Auditors. Responsibilities include but are not limited to understanding the key drivers of losses and loan loss reserves, their relative importance and the current trends; apply this knowledge effectively to forecast losses / loan loss reserves meaningfully and accurately; analyze underlying model outputs relative to other business, ensure that the models provide rational and logical output, Reconcile detailed financial data from disparate data sources, be able to present the findings to various key stake-holders and senior management across the NA Cards organization; hold meaningful discussions and present to various review and challenge teams, internal and external auditors and regulators; ensure best in class governance and documentation practices for these functions; drive process efficiencies through automation for the underlying data, forecasting and reporting processes. Key Responsibilities: Reliably execute and demonstrate leadership on: Quarterly loss / loan loss reserve forecasting and stress testing processes (CCAR, QMMF, Recovery Plan) deliverables for one or more NA Cards portfolios, and Associated governance activities (Manager Control Assessment, End User Computing, Activity Risk Control Monitoring and its Assessment Units) Cross-portfolio and cross-functional collaboration on loss / loan loss reserve forecasting and stress testing analytics Review and challenge existing models, and model outputs to identify areas of improvement relative to portfolio & macro-economic trends. Understand the calculation of reserves, components of P&L, and the impact of CECL on CCAR results besides understanding the synergies between two processes Partner with Finance team to complete requests on financial planning & CCAR/DFAST results and increased integration of credit risk & PPNR results Collaborate with Risk Modeling, Portfolio and New Account Forecasting, Data and Reporting teams Create presentations with supportive analysis, storyboard results, and lead discussions with senior management, Finance heads, Independent Risk; required as part of the business review and effective challenge process Establish and continually evolve standardized business and submission documentation Coordinate with Global CCAR Office, drive centralized reporting requirements, and communicate with Auditors and Regulators Partner with Risk and Finance organization to understand sources of data and continue to improve the process of defining, extracting and utilizing data. Identify areas of improvement in BAU and drive process efficiency through process simplification and automation (VBA, SAS, etc.) Manage information controls (version control, central results summary) to meet business objectives with utmost clarity Qualifications: Bachelor’s degree in a quantitative discipline: Mathematics, Sciences, Economics, Management, Operations Research, Engineering and Statistics (Master’s degree in an analytical field is a plus). 8+ years of work experience in financial services or management consulting. Strong understanding of risk management. Knowledge of credit card industry and Knowledge of credit card industry and key regulatory activities (CCAR) are a plus. Strong understanding and hands-on experience with econometric and empirical forecasting models Strong CCAR / DFAST/Stress Testing experience is preferred Broad understanding of overall business model and key drivers of P&L. 5+ years of experience in using analytical packages, SAS, datacube/Essbase, MS Office (Excel, Powerpoint) Vision and ability to provide innovative solutions to core business practices. Ability to develop partnerships across multiple business and functional areas. Strong written and oral communication skills. Leadership Competencies: Capability and experience to drive changes in order to achieve business targets Senior executive interactions - can present credibly to both large and small groups Strong interpersonal skills and ability to influence at all levels of management Displays flexibility to work well with varying personal styles Takes personal responsibility to lead by example. Understands and appreciates diverse backgrounds. Demonstrates strong ethics Develops strong cross-functional relationships within and outside Risk Management Contributes to a positive work environment; shares knowledge and supports diversity About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. - Job Family Group: Risk Management - Job Family: Risk Analytics, Modeling, and Validation - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Infrastructure Finance (IF) and Clean Energy Finance (CEF) Underwriter will cover large and complex products globally and will manage the credit review process. The team’s mandate is to deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to Risk and Banking shared commitment to ensuring the safety and soundness of wholesale lending across ICM. The Analyst position is responsible for a portfolio of IF and CEF Relationships, owning the Credit Risk Analysis for those relationships, and being responsible for the continuous monitoring of that portfolio. That includes the production of Annual Reviews, Quarterly Reviews, and the support to Ad-Hoc Transactions and Portfolio & Industry Reviews and Stress Testing. The Analyst is expected to have a deep understanding of credit risk, of Citi´s internal policies and procedures, and of being knowledgeable about the industry fundamentals the portfolio belongs to. They should need minimal supervision from their respective Team Leads and be able to carry thoughtful conversations with Risk and Banking partners. Key Responsibilities:  Assess the credit and financial strength of Citi’s IF and CEF clients by performing fundamental credit analysis of counterparties using both quantitative and qualitative factors. These include performing detailed financial analysis, identifying the strengths and prevailing risk factors and rendering a final credit recommendation  Complete Credit Analysis Write-up Memos and Final Obligor Risk Ratings of Citi’s counterparties based on independent assessment and judgement completed on the due diligence of the client and industry knowledge to provide appropriate extensions of credit remaining within Risk appetite  Continuous monitoring of the covered portfolio, including following industry trends, impacts to key relationships, and escalation of potential credit issues to Team Leads, Risk and Banking partners  Running financial modeling of the IF and CEF clients to provide a view of projected cash flow profile, including running various stress sensitivities, and Enterprise Valuation  Reviewing and providing recommendation on the risk rating across this sector  Maintain compliance with bank credit policies/practices and regulatory policies to ensure business unit is in adherence and receives satisfactory ratings from internal and external auditors. Qualifications: Risk & Credit Underwriting:  Well developed analytical skills, including an understanding of key financial statements and accounting with the ability to identify root causes and trends and anticipate issues  Forms independent opinions on credit and recognizes emerging risks  Demonstrates advanced knowledge of financial statements and GAAP accounting or similar governance relating to country of operation  Solid understanding of Credit Policy and procedures; Proactively reviews Citi policies and procedures to benchmark against transactions and work submitted  Demonstrates and executes the ability to identify potential risk issues that need escalation and escalates them promptly Leadership:  Displays a deep commitment and positive attitude to Citi and colleagues, is reliable, and eager to do more  Embraces the need for change and appreciates its benefits with natural curiosity  Demonstrates professionalism by being reliable, actively contributing in meetings, asking questions and challenging ideas Competencies:  Highly e ective interpersonal skills, with the ability to build relationships  Solid organizational skills with ability and willingness to work under pressure and manages time and priorities e ectively  Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority  Advanced Microsoft O ice (Word, Excel, and PowerPoint) skills  Advanced experience with Financial Modeling Education: MBA Finance, CFA or CA - Job Family Group: Risk Management - Job Family: Credit Decisions - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

LRR - RWA/Basel Implementation Analyst - C11 Job Background Citi as the leading global bank is present in 100+ countries, 16 of which are in APAC. In each of these countries the Central Banks and other financial regulatory bodies require the timely and accurate reporting of regulatory reports Citi has set up a Team to support APAC Capital Adequacy and related reports systems implementation and working closely with countries’ representatives Project Management Tracking and driving the progress of projects deliverables to ensure the workstreams delivers according to milestones Organizing and leading regular discussions with the relevant business, finance, technology and operational groups as required Working closely with country Controllers, Risk, Technology and Operations teams to identify and resolve project dependencies and risks and maintaining logs for open items and issues Requirements Phase RWA/Capital adequacy local regulatory returns requirements and its interpretation in liaison with SMEs and Technology colleagues Identify critical information / data and its expected values for regulatory report forms / schedules Testing Phase Complete UAT in partnership with other project team members Others Data quality / readiness reviews in partnership with other workstreams and interacting with multiple functions Support other local regulatory reporting change management activities and transformation initiatives Development Value Opportunity to work with people from different functions and different countries Opportunity to gain thorough knowledge of Controllers and Risk processes Enhance knowledge about banking products Obtain and enhance knowledge regarding specific regulatory rules in different APAC countries Knowledge, Experience, Skills and Competencies 4 - 7 years background in transformation projects / hands on project management experience (preferably related to the implementation of regulatory reporting systems) Prior experience in financial sector Capital Adequacy and Financial reporting experience preferable (project management and/or BAU reporting) Market Risk RWA experience preferable Advanced JIRA, MS Excel knowledge and PowerPoint Strong analytical skills Strong planning & organizational skills Efficient and effective time management Strong interpersonal skills and ability to work with multiple functions Self-motivated, proactive, flexible and enthusiastic team player Able to manage competing priorities in a complex and dynamic environment Qualifications University degree in finance/accounting CPA/CA preferred PMP Certification is advantageous - Job Family Group: Finance - Job Family: Regulatory Reporting - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. In this role, you’re expected to: Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. As a successful candidate, you’d ideally have the following skills and exposure: 2-4 years of relevant experience Proficient in Microsoft Office Comprehensive knowledge of Dispute process Ability to work unsupervised and apply problem solve capabilities Ability to work occasional weekends to support Pega releases and COB testing Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s) Demonstrated analytical skills and mathematical knowledge Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Operations - Core - Job Family: Operations Support - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Credit Maintenance Analyst is an intermediate level position responsible for capturing and recording data on credit exposures, obligors and facilities in relevant credit systems in coordination with the Operations - Services team. The overall objective of this role is to coordinate and maintain data quality in credit systems, monitor and report credit exposure, escalate deficiencies and recommend delinquent strategies in alignment with overall credit policies. In this role, you’re expected to: Review incoming credit requests for completeness and accuracy, and convert to concise, accurately recorded credit facilities Prepare Credit Approvals (CAs) , track CA progress during approval process, and ensure approvals are received in compliance with policy/recorded in database accurately Maintain accurate insurance records and controls to ensure timely follow-up and renewals of required insurance for equipment and equipment liability Monitor end-of-day exposure versus limits while escalating detected exceptions per policy and obtaining facilities to address recurring exceptions Prepare portfolio and related credit information for internal and external auditors as well as contribute to achieving acceptable audit ratings Interpret data, make recommendations, identify policy gaps, and assist in formulating policies Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. As a successful candidate, you’d ideally have the following skills and exposure: 3-5 years of relevant experience Secured/Non secured experience lending experience Has Bank operations experience Working knowledge of industry practices and standards Proficient computer skills with a focus on Microsoft Office, Microsoft Project, and Windows domain Education: Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Operations - Services - Job Family: Credit Maintenance - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Testing Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. The FX eTrading and STIRT Technology team is looking for a senior test analyst with an automated testing skillset based in Chennai, India who will work within the FXLM Technology group specialising in the testing of our FX Pricing and Trading platforms. Each tester in the team is involved in the complete project lifecycle from requirements analysis and to design and implementation. The candidate will have experience of working in a fast paced environment with extensive analysis and manual testing skills. The candidate will report into the FX STIRT QA Lead located in Pune, and interact with local development teams as well as business and technology teams across the world. Responsibilities: The successful candidate will be responsible for: Delivering independent testing for at least one major application or project belonging to the FX eTrading and STIRT stack. Test case design & development, manual test case execution, reviews of requirements, and other project artifacts. Implementation and execution of manual testing for functional with consideration of non-functional testing. Assist the QA lead in the quantification and tracking of manual test coverage, designing testing KPIs, and reporting on corresponding metrics. Acting as a quality gate before software products are delivered to our clients. Identifying and highlighting ways to continuously optimise the way in which QA function operates to create an efficient, scalable team. Work with the business and Production Support to investigate issues and prevent production defects. Qualifications: The successful candidate will have: 8+ years of experience of working within a global functional QA Test team in a complex environment. Extensive experience in test analysis, manual and automated testing. Experience of both UI and server side testing. In addition, the following would be an advantage: Experience of working within the financial sector or for a major bank or client. Experience of developing, extending and executing test automation frameworks. Experience of working in Agile development teams. Experience with high-volume low-latency highly available IT systems, understanding of their architecture and SLAs. Business domain knowledge of front office trading in FX, Rates or commodities, e.g. Pricing, Order Execution, and Trading/Auto hedge risk management. Education: Bachelor’s/University degree or equivalent experience - Job Family Group: Technology - Job Family: Technology Quality - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

The Digital S/W Engineer Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities: Accountable for executing and driving mid-size feature application design and development efforts to completion, serving as a development lead on medium-scale projects and supporting the execution of larger efforts. Analyze business needs and design digital software application using Java, Struts, Spring Boot, REST API, Microservices, Eureka, Angular, JavaScript, Node.js,. Proficient at operating with considerable autonomy and discretion as you will significantly influence the way an application is designed and developed by providing subject specific expertise and an advanced level of understanding of application programming principles. Sought after due to ability to analyze and troubleshoot coding, application performance and design challenges. Capable of research in root cause of development and performance concerns as well as the resolution of defects. Have a deep understanding of the technical requirements for the solutions being built. Understand engineering needs including those required to build, maintain, and operate the system through all phases of its life. Proficient in information modeling, data structures and algorithms. Understand maintenance characteristics, runtime properties and dependencies that exist in support of your system’s software. These dependencies will include but not limited to: hardware, platform, operating system, performance and load requirements, as well as contingencies with upstream and downstream systems. Demonstrate an advanced understanding of supported main system flows and possess a comprehensive understanding of how the system and others (i.e. architecture or infrastructure) collectively integrate to contribute towards achieving business objectives. Using this expertise, assist with the development of standards for coding, testing, debugging and implementation. This will ensure application design adheres to the overall architecture blueprint. Participate in design discussions as a Development Lead and as such will play the part of a key decision maker in driving design decisions. This is evidenced by your knowledge of the application code details and your experience with the technology and teams engaged. Work with limited guidance, seeking guidance only as needed as the development and delivery strategy is defined; the design is not. Exhibit the ability to turn complex application design into a well written application. Partner with industry vendors that provide technology or user experience design components that support our Digital architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings. Participates in the full development life cycle, identify dependencies between agile and waterfall delivery, working within broadly defined parameters, including test plan execution and software quality needs Directly impact the business by influencing strategic functional decisions through advice, counsel or provided services. This will require persuading and influencing others through strong and comprehensive communication and diplomacy skills. Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels. Recognize discordant views and take part in constructive dialog to resolve them. Work across teams to optimize processes. Regularly review metrics and proactively seek out new and improved mechanisms for visibility ensuring your program stays aligned with organization objectives. Continuously assess development processes, test plans, and operations. Work with teams to improve concurrent project delivery. Streamline and / or eliminate excess process in any area of architecture, build, delivery, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year. Share knowledge with the team in various forums (brown bags, engineering forums etc.) and demonstrate a higher level of knowledge through industry certifications Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 5-8 years in a product development/product management environment Strong analytical and quantitative skills; Data driven and results-oriented Experience delivering with an agile methodology Experience in affecting large culture change Experience leading infrastructure programs Skilled at working with third party service providers Excellent written and oral communication skills Education: Bachelor’s/University degree or equivalent experience - Job Family Group: Technology - Job Family: Digital Software Engineering - Time Type: Full time - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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