I am pleased to announce that we are currently seeking an experienced professional to join our Service Provider Cisco TAC team. We are looking for candidates with a minimum of 8 years of relevant experience in the field. Meet the Team We are a dedicated team of engineers with deep technical expertise in Service provider technologies and Cisco's products. Our primary role is to deliver best in class technical support to our premium customers. We are responsible for helping Customers to restore network downtime, providing recommendations to resolve issues, and addressing queries related to Cisco products. Additionally, we offer best practice recommendations to enhance their operations. Your Impact In this role, you will work with Cisco's CService Provider customers and collaborate with various teams, including Customer Expeirnece, product engineering, and the Sales. Our collaboration aims to improve overall experience of customers with Cisco’s Product and Services. Furthermore, you will work with the global Support team to ensure a seamless experience for our customers. Resolve customer issues remotely via email, phone, or collaboration tools such as Cisco Webex. Use Cisco labs to replicate customer-reported issues and test software fixes provided by the engineering team. Work effectively with Cisco engineering teams to resolve product-related issues and submit serviceability enhancements based on customer feedback and technical insights. Create and document troubleshooting procedures for new and common problems to assist junior engineers and enhance team knowledge Collaborate with technical leaders to support efforts in automation and innovation within the team. Minimum Qualifications : Bachelor's degree in a Engineering (Computer Science or Information Technology preferred). A minimum of 8 years of related industry experience, with at least 4 years of experience working with Cisco routing products such as ASR 9000, NCS 5000, and NCS 540. CCIE/CCNP certification or an industry equivalent is preferred, demonstrating advanced expertise and technical skills in networking. Requires knowledge of Cisco routing products and proficiency with their command line interface (CLI). Possesses working knowledge of Python scripting and automation. Basic understanding of AI tools. Preferred Qualifications : Possesses a solid understanding of IP networking concepts, including IPv4, IPv6, Multicast, ARP, QoS, and device-level security. Experienced with service provider technologies such as routing protocols (BGP, OSPF, IS-IS), MPLS, L3VPN, L2VPN,Segment-Routing and IPv6 routing. Possesses working knowledge of software programmability, automation, orchestration, and/or virtualization. Candidates with prior Technical Assistance Center (TAC) experience from a product-based company are preferred. Excellent written, verbal, interpersonal, and presentation skills, with a developing ability to function effectively in ambiguous circumstances. Show more Show less
About the job Cisco Wireless, a division of Cisco Networking, is a cloud and on-prem managed IT company and leader in Wi-Fi, wireless and security. Our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide best-in-class technologies to our customers, we’ve created an outstanding company culture for our employees. One where a diverse set of backgrounds, perspectives, and experiences craft our work and fuel our evolution. One that is collaborative, flexible, and inclusive and provides employees with the autonomy to develop technology that’s accessible and secure for everyone. Cisco Wireless Software Engineers breathe life into our on-prem, cloud-managed network-attached devices, which include wireless controllers, Access Points, SDA Wireless. We use real-time telemetry from thousands of deployed networks spanning the globe to continuously improve the performance and stability of our products. We are passionate about building real products that our customers love. We are looking for a passionate and experienced System Test Development Engineer to join our Cisco Wireless team, passionate about testing our enterprise wireless products. In this role, you will be responsible for validating the quality and adaptability of our wireless platforms and solutions through comprehensive system-level testing. Your work will directly impact the stability, scalability, and performance of our networking solutions deployed in real-world customer environments. You are an ideal candidate if you have: 5+ years of experience in software or system quality assurance, with a strong focus on system-level and / or functional testing of enterprise wireless. Scripting or automation experience using Python for test setup, Orchestration, or data analysis. Familiarity with CI/CD pipelines or automated test frameworks. Hands-on experience crafting and driving solution tests, scale/stress tests, and performance tests that simulate realistic deployment and traffic conditions. Deep understanding and strong knowledge of standard Layer 2 and Layer 3 networking protocols, including but not limited to Wireless Lan Controllers, Access Points, 802.11x, wi-fi 6E / 7, VLAN, DHCP, switching, and multicast, ipv4, ipv6, security features and other related technologies.. Attention to detail, proven ability to build and maintain high-quality test plans that ensure end-to-end system validation and uncover edge cases early. Strong experience in debugging sophisticated system-level issues, analyzing test results, and collaborating closely with development and product teams. Familiarity with Cisco Wireless or other enterprise-class switches, and confidence working in Cloud-based and On-Prem configuration environments. Cisco Confidential Proficiency in working with Linux systems and using command-line tools for test execution and log analysis. Strong proficiency in configuring and using traffic generators such as IXIA for performance, scale, RFC testing is required. A strong team player mindset, with a can-do attitude and a willingness to take ownership and jump in wherever needed. Excellent written and verbal communication skills. Cisco certifications such as CCNP, CCNA, CCIE, etc. A Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Electronics & Communications or a related technical field, or equivalent hands-on experience. Bonus points for: Experience with Cisco IOS, Catalyst wireless, Cisco Products, Networking products At Cisco Wireless, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.