Chat Support Representative

Job description Job Description- Chat Support Executive Chat Support Role Overview We are hiring Chat Support Executives to manage customer interactions through chat platforms. The role involves resolving customer queries efficiently while maintaining high standards of accuracy, professionalism, and customer satisfaction. Key Responsibilities Handle customer queries via chat in a timely and professional manner Provide accurate information and resolve issues effectively Maintain quality standards, compliance, and customer satisfaction metrics Document interactions clearly and accurately Adhere to shift schedules, attendance, and company policies Assessment & Skill Requirements Versant Score: Minimum 58 Typing Speed: Minimum 30 WPM Typing Accuracy: 90% or above Strong written communication skills Basic computer knowledge and multitasking ability Eligibility Criteria Education: Minimum 10+2 (Graduates are welcome) Experience: Freshers and experienced candidates can apply Age: Minimum 18 years Note: Candidates currently pursuing any course are not eligible Work Schedule Working Days: 5 days a week Shift Duration: Rotational shifts of 10 hours Weekly Off: Rotational Leave Policy: No planned leaves allowed during the first 3 months Compensation & Benefits Salary: 22500 PLI: 2,240 Operating Model: Work from Office Additional Benefits Cab Facility: Available for female employees during night shifts (9:00 PM 6:00 AM) Interested candidates can share resume on: 8968077703 or Peyush.peyush@teleperformance.com