Chat Support Executive

0 - 31 years

2 - 3 Lacs

Mohali

Posted:9 months ago

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Job Description

Job Title: Chat Support Executive Location: Mohali, Punjab (Work from Office) Position Summary We are seeking professional Chat Support Executives to manage customer inquiries through digital chat platforms. The primary objective is to resolve customer concerns efficiently while maintaining high standards of accuracy and service quality. Key Responsibilities Customer Support: Respond to and resolve customer queries via chat in a professional manner. Information Management: Provide accurate details regarding services and document all interactions clearly. Performance Standards: Meet established targets for customer satisfaction and service quality. Operational Adherence: Comply with assigned shift schedules and company policies. Candidate Requirements Communication: Strong written English skills. Technical Skills: Minimum typing speed of 30 WPM with at least 90% accuracy. Education: Minimum 10+2 (High School) completed. Graduates are welcome. Eligibility: Must be 18 years or older. Candidates currently enrolled in any educational course are not eligible. Experience: Open to both freshers and experienced candidates. Work Schedule & Compensation Working Hours: 10-hour rotational shifts, 5 days a week. Salary: (₹25000 CTC - ₹28000 CTC + Performance Incentive). Leave Policy: No planned leave is permitted during the first 3 months of employment. Transportation: Cab facilities are available for female employees during night shifts (9:00 PM – 6:00 AM). How to Apply Interested candidates are invited to share their updated resume with the recruitment lead: Contact Person: Manik Vashist Phone: +91 7986545758 Email: Manik.Vashist@teleperformancedibs.com

Skills Required

chat support resolve service management communication typing schedule compensation transportation recruitment

Work Mode

On-site

Job Type

Full Time

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