Chat Agent

Job Summary

The Chat Agent is responsible for delivering prompt and professional customer support through online platforms. This role involves managing order-related tasks, handling inquiries, and working closely with internal teams to ensure a high level of service and sales conversion.

Key Responsibilities

• Respond to customer inquiries and concerns via online chat and email with empathy and professionalism.
• Provide accurate information about pharmaceutical products, usage, availability, and side effects.
• Assist customers in placing orders for prescription and non-prescription medications and verify prescription and payment details.
• Follow up on orders pending over 12 hours, escalate if needed, and coordinate with the operations team to ensure timely delivery.
• Track pending refunds (cash/account) and communicate updates to concerned departments.
• Maintain confidentiality and comply with healthcare regulations in handling customer information and medical records.
• Monitor online pharmacy emails, respond using approved templates, and escalate queries as necessary.
• Report product anomalies, website issues, and stock alerts. Assist in uploading and reviewing product images and content.
• Convert all inquiries into sales to the best possible extent with maximum effort.
• Document feedback, actions taken, and resolutions in an issue tracker. Address low-star reviews with corrective actions.
• Submit a weekly report summarizing team performance, customer feedback, operational insights, and product suggestions.
• Undertake any additional responsibilities assigned by management

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

Application Deadline: 29/10/2025
Expected Start Date: 30/10/2025