Role : We are seeking an experienced and highly motivated Service Manager to oversee and manage our service operations, ensuring timely and efficient service delivery across electrical and mechanical systems. The ideal candidate will have a proven track record in managing service teams, portfolio management, subcontractor relationships, and spare parts/stock management. You will be responsible for optimizing TAT (Turnaround Time), ensuring the highest levels of customer satisfaction, and delivering operational excellence in service management. Responsibilities:Portfolio Management: Oversee and manage a portfolio of service contracts and projects to ensure efficient and effective delivery. Monitor performance metrics and take proactive measures to meet customer expectations. Ensure contractual obligations are met and maintained across service delivery operations. Service Operations Management: Lead day-to-day service operations for both electrical and mechanical systems, ensuring services are delivered within agreed timelines. Maintain a strong focus on minimizing breakdowns and optimizing TAT (Turnaround Time) for service requests and repairs. Troubleshoot operational issues to ensure smooth service delivery. Ensure that service teams adhere to quality standards and safety protocols. Breakdown Management & TAT Optimization: Manage and minimize system breakdowns by ensuring quick response times and efficient resolution. Analyze performance data and work to improve Turnaround Time (TAT) to enhance service quality and customer satisfaction. Subcontractor & Vendor Management: Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met. Monitor subcontractor performance, ensuring they meet required standards and timelines. Negotiate contracts and manage ongoing relationships with suppliers and subcontractors.Spare Parts & Stock Management: Oversee the management of spare parts, ensuring that inventory levels are sufficient to meet service demands. Coordinate with the procurement team for timely replenishment of critical stock items. Maintain an effective system for tracking stock levels and usage to reduce operational costs and prevent delays.MIS Reporting: Develop and maintain regular reports on service operations, including breakdowns, TAT, inventory levels, subcontractor performance, and other key metrics. Provide data-driven insights to senior management to inform decision-making and continuous improvement initiatives. Create reports on service performance for internal and external stakeholders.Team Leadership and Communication: Lead and motivate a team of technicians, engineers, and service staff to achieve operational excellence. Foster a culture of collaboration, communication, and continuous learning within the service team. Ensure effective communication between departments (e.g., operations, procurement, and maintenance) to ensure seamless service delivery. Customer Relations: Maintain strong relationships with customers, addressing any service-related issues or concerns. Collaborate with the sales and customer service teams to ensure customer satisfaction and retention. Compliance & Safety: Ensure all service operations comply with company policies, industry standards, and safety regulations. Conduct regular safety audits and training sessions for service staff. What makes you a great addition to the team: • Education: Diploma or bachelors degree in electrical, Mechanical Engineering, or a related field. • Experience: Minimum of 10 years of experience in service management, with at least 5 years in a leadership role. • Technical Expertise: Strong knowledge of electrical and mechanical systems, service operations, and breakdown management. • Communication Skills: Excellent verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders. • Problem-Solving: Strong analytical and problem-solving skills with a focus on continuous improvement. • Leadership: Proven experience leading and managing teams, with the ability to inspire and develop staff. • Project Management: Experience in managing multiple service projects simultaneously, with a focus on deadlines, quality, and budget. • Software Proficiency: Proficiency in using MS Office Suite and service management software (e.g., SAP, ServiceNow, etc.). • Strong organizational skills with the ability to prioritize and manage multiple tasks. • High attention to detail and commitment to service excellence. • Customer-centric with a strong focus on improving service delivery. • Ability to manage budgets, resources, and service contracts effectively. • Proactive, results-driven, and solution-oriented.

Role & responsibilities Company Name: ChakrInnovation Designation: Installation Number of Position: 3 Location : Chennai , Surat & Bangalore Responsibilities: •To visit customer sites for installation, commissioning, and maintenance of retrofit emission control devices. •Ensuring all safety measures and procedures at the workplace and needs to implement them as well. •Preparing Work Schedule, Method Statement, Work Progress Report, Quality plan, various Checklists etc. • Ensuring 100% on time completion of project as per schedule. •Perform overall quality control of the work (budget, schedule, plans, and personnels performance) and report regularly on project status. • Interact daily with the clients to interpret their needs and requirements and represent them in the field. • Coordination with third party vendors and labour contractorsfor execution of projects. • Cooperate and communicate effectively with project managers and other project participants to provide assistance and technical support. • Budget preparation for project, tracking and ensuring project completion within budget What you will need. • Proven working experience as an Installation Engineer.• Drawing reading • Knowledge of welding and fitting activities for fabrication of MS and SS material. • Excellent knowledge of design and visualizations software such as AutoCAD/ solid works • Advanced MS Office skills. • Familiarity with rules, regulations, best practices and performance standards. • Ability to work with multiple discipline projects. • Project management and supervision skills. • Decision making ability and leadership skills. Qualification :-BE Mechanical/Electrical with min 2 years of experience/ Diploma Mechanical/Electrical with min 3 years of experience. People you will work with Founder Kushagra Srivastav - https://www.linkedin.com/in/kushagra-srivastava-b68b2787/ Manager Installation - Nitin Malhotra - https://www.linkedin.com/