About the job: Key responsibilities: 1: Order management Receive and process incoming orders through Shopify and WhatsApp, ensuring all customer details are complete and accurate Coordinate with shipping partners (Delhivery, ShipRocket) to arrange pickups and monitor delivery status Update order statuses in the system and notify customers of dispatch, delays, or any issues Generate daily/weekly order reports to track fulfillment metrics and flag any backlogs 2: Customer queries Serve as the first point of contact for customer inquiries via email, WhatsApp, and website chat Respond promptly and professionally to questions about product features, availability, pricing, and shipping Escalate complex issues (e.g., returns, payment disputes) to senior team members and follow up until resolution Maintain a clear, up-to-date FAQ log to help streamline responses and identify common pain points 3: Data entry Accurately enter new product details, inventory counts, and pricing updates into Shopify and internal spreadsheets Log all customer interactions and order notes in the CRM for easy reference by the wider team Reconcile daily sales data against bank/UPI reports to ensure transaction accuracy Assist with periodic data audits to identify discrepancies or outdated records and propose corrective actions Who can apply: Only those candidates can apply who: are from Mumbai only Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-06-26 23:59:59 Other perks: Informal dress code, 5 days a week Skills required: MS-Office, MS-Word, MS-Excel and English Proficiency (Written) About Company: Chakolab is a designer-driven brand specialising in high-quality, emotionally-driven drinkware. We focus on innovative designs that blend style, functionality, and sustainability, catering to young urban professionals and lifestyle enthusiasts.