Position: CHA Operations Assistant Manager
Department: Customs Clearance & Operations
Industry: Logistics, Freight Forwarding & Customs Brokerage
Job Location: Mumbai / Nhava Sheva / Navi Mumbai
Salary: ₹20,000 – ₹55,000 per month (depending on experience and skills)
Experience: 3–10 years preferred
Employment Type: Full-time
1. Job Summary
Shin Logistics Pvt. Ltd. is looking for an experienced and result-oriented CHA Operations Assistant Manager to manage day-to-day customs clearance operations, coordinate with customs authorities, shipping lines, port officials, transporters, and clients, and ensure the smooth and timely clearance of import and export shipments.
The ideal candidate should have strong knowledge of customs clearance procedures, import/export documentation, ICEGATE, EDI systems, and port operations, particularly at Nhava Sheva.
2. Key Responsibilities
A. Import & Export Customs Clearance
- Handle day-to-day import and export customs clearance operations.
- Supervise filing and processing of Bills of Entry (BOE) and Shipping Bills.
- Ensure timely customs clearance and delivery of shipments.
- Coordinate examination, assessment, queries, and out-of-charge (OOC) procedures.
- Monitor export documentation, Let Export Order (LEO), and shipment status.
- Ensure compliance with applicable customs regulations and procedures.
B. Documentation & Compliance
- Verify import/export documents, including invoices, packing lists, Bills of Lading, and other shipping documents.
- Coordinate with documentation teams for accurate and timely filing.
- Follow up on customs queries, examination reports, and assessment-related issues.
- Maintain proper shipment records and operational reports.
- Coordinate with relevant agencies for applicable certificates, permits, and regulatory clearances.
C. Port & Transport Coordination
- Coordinate with customs officers, shipping lines, CFS/port personnel, transporters, and other service providers.
- Monitor container movement, cargo examination, delivery orders, and cargo release.
- Follow up on container detention, port storage, and CFS charges to minimize avoidable costs.
- Ensure timely transportation and delivery of cleared cargo.
D. Team Management
- Supervise and guide customs clearance executives and operational staff.
- Allocate daily operational activities and monitor team performance.
- Resolve operational issues and ensure adherence to company procedures.
- Train team members on documentation, customs procedures, and compliance requirements.
E. Client Coordination
- Maintain regular communication with clients regarding shipment status and clearance requirements.
- Provide timely updates on delays, customs queries, and additional documentation requirements.
- Resolve customer complaints and operational issues promptly.
- Coordinate with the sales and customer service teams to maintain customer satisfaction.
F. Reporting & Cost Control
- Prepare daily shipment status reports and operational MIS.
- Monitor clearance timelines and identify operational bottlenecks.
- Control unnecessary operational expenses, detention, and demurrage wherever possible.
- Coordinate with the accounts team for job costing, vendor bills, and operational expense verification.
3. Required Qualifications
- Graduate in any discipline; logistics or supply chain qualifications preferred.
- 5–10 years of experience in CHA operations, customs clearance, or freight forwarding.
- Previous experience handling import and export shipments at Nhava Sheva/JNPA is preferred.
- Good working knowledge of ICEGATE, EDI systems, Bills of Entry, and Shipping Bills.
- Knowledge of customs clearance procedures and relevant regulatory requirements.
- Strong coordination, communication, problem-solving, and team management skills.
- Proficiency in MS Excel, email communication, and operational reporting.
4. Key Performance Indicators (KPIs)
The candidate will be evaluated on:
- Timely customs clearance and cargo delivery.
- Accuracy of import/export documentation.
- Reduction in avoidable detention, demurrage, and storage charges.
- Customer satisfaction and response time.
- Team productivity and operational efficiency.
- Compliance with customs procedures and company policies.
- Timely submission of operational reports.
5. Salary & Benefits
Monthly Salary: ₹20,000 – ₹55,000, depending on relevant experience and operational expertise.
- Salary negotiable for suitable candidates.
- Opportunity to work with an established logistics and customs brokerage company.
- Career growth based on performance and operational capabilities.
6. How to Apply
Interested candidates with relevant CHA operations and customs clearance experience may share their updated CV with Shin Logistics Pvt. Ltd.
Subject: Application for CHA Operations Assistant Manager – Shin Logistics
Join Shin Logistics Pvt. Ltd. and become part of our growing logistics and customs brokerage operations team.
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
