CES Field Engineer

- - - - - - - - - - - -

• Study performance: Analyze customer claims and end-of-life tire encoding to understand how products perform.
• Run field surveys: Set up and manage performance and usage measurement plans (GST, Roulages Contrôlés, MC tires), tracking key parameters in both operation and maintenance conditions.
• Spot the abnormal: Detect unusual usage and alert your functional manager right away.
• Report with impact: Feed the DUS database, then write alerts, FE reports, and technical study reports, validated with your functional manager before sharing.
• Advise and train: Recommend standard equipment, proper work methods, and best practices. Coach the sales force on product implementation and claims handling, and champion our products in customer environments.
• Handle dissatisfaction: Diagnose causes, use CT codes to identify main damage types, recommend first-level solutions, and follow your manager's guidance on the response. Track pre-defined CTs in the field.
• Keep an eye on the market: Track our offer and competitors' to note strengths and limitations, and relay the technical expectations of users and distributors.
• Manage risk: Carry out the actions your manager defines to bring any risk back to an acceptable level.
• Support in disputes: Collect facts using standard methods, and pass your findings to your technical correspondent, who prepares the litigation report.
• Place and monitor survey tires: Fit mass-production or test tires, gather user observations and usage data, propose fleets to survey across varied conditions, and report your findings.

• Adaptability
• Continuous learning
• Customer focus
• Fostering communication
• Initiative
• Networking

Core strengths: Analyzing product usage and performance data, and running field surveys with rigor.