Centre Head - Branch Operations

Centre Head

krishnamoorthy.c@dragarwal.com

Key Responsibilities:

• Manage the

  day-to-day operations

  of the assigned hospital/branch.
• Ensure smooth functioning of all healthcare operations.
• Drive

  revenue, branch performance, quality and customer/patient satisfaction

  .
• Manage and monitor counsellor, floor manager and patient care teams.
• Conduct

  weekly and monthly performance reviews

  .
• Monitor billing, pending ALs and other operational reports.
• Provide

  on-the-job training

  to Counsellors and Patient Care Associates.
• Conduct random counselling and patient calls to ensure service quality.
• Coordinate with doctors and surgeons regarding

  targets, high-value cases and procedures

  .
• Handle and resolve

  patient complaints

  .
• Prepare and submit daily/monthly reports and tour plans.
• Develop and implement

  SOPs for operational and service excellence

  .

Key Requirements: -

• 8+ years of leadership experience in a hospital
• Lead 50150-member teams
• Handle mid-to-large business volumes
• Focus on patient experience & service quality
• Drive business development
• Manage doctors & stakeholders
• Strong communication skills

Responsibilities may vary based on business requirements.

Thanks & Regards,

Krishnamoorthy C

Assistant Manager - HR