In the age of digital transformation, data has become increasingly vital to core business operations. But with so many cloud applications and platforms available today, data has become more decentralized than ever. CData is the real-time data connectivity company. Our easy-to-use integration products allow users to work with their data where, when, and how they need it. With a robust library of real-time data connectors, users can access data from hundreds of applications, tools, and systems – on-premises or in the cloud. CData is a global company, headquartered in Chapel Hill, NC with about 350 team members worldwide. More than 10,000 organizations rely on CData technologies to overcome data fragmentation challenges and unlock value from diverse, dispersed data assets. This position will join our India team, operating out of our Bangalore office where we have nearly 100 team members. Note: Immediate joiners and candidates who can join within a month of offer only need to apply/will be considered. Technical Support Engineer II CData’s ODBC/JDBC/ADO.NET drivers are used in enterprise data applications for Data Integration, Master Data Management (MDM), Low-Code Development, Business Intelligence, and Artificial Intelligence. With 250+ drivers and connector for Databases, file system, and SAAS application APIs. We are seeking an experienced Technical Support Engineer II engineer to help assist with technical issues through email, chat support, and on the phone. This position requires exceptional problem-solving skills as you will be tackling new and unique challenges every day with no set script to resolve an issue. The ability to research both alone and in a team to reproduce and debug customer issues is essential. As being the first point of contact of the company, applicants should have excellent communication skills as well as being able to quickly learn new topics. Programming knowledge is required as well as a bachelor's degree in a STEM field (Computer Science, Engineering, etc.). Key Duties Responsibilities Responsibilities include but are not limited to: Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue. Escalate ongoing support issues to higher management in the Technical Support or Engineering Department. Refer to internal or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals. Perform basic code analysis or setup debug projects to troubleshoot low-level coding issues To understand customer requirements and design a mapping flow accordingly. Requirements - Knowledge, Skills, & Experience Excellent communication skills (both verbal and written). Exceptional problem-solving skills. Ability to read and write code to solve basic problems in at least 1 language. Ability to work independently and in a team. Experience with C# or Java or Python preferred but any other previous programming experience is a plus. A good understanding of relational databases. Strong Knowledge of SQL concepts such as JOIN, aggregation, etc. Having experience in any Linux environment, Cloud infrastructure, DevOps is a plus. Have 2 to 3 years of experience in a client-facing (Technical) role. Knowledge about data models and querying. Able to prioritize projects/tasks based on the SLAs and Client Requirements. Solid understanding of APIs. Important Notice: The CData recruitment team does not use SMS or WhatsApp to communicate with job applicants. If you receive a message from these platforms claiming to be from CData regarding a job opportunity, please be aware that it is a scam. All current open positions are listed on our CData Careers page. Please use the Apply Now link or apply via LinkedIn. Show more Show less
In the age of digital transformation, data has become increasingly vital to core business operations. But with so many cloud applications and platforms available today, data has become more decentralized than ever. CData is the real-time data connectivity company. Our easy-to-use integration products allow users to work with their data where, when, and how they need it. With a robust library of real-time data connectors, users can access data from hundreds of applications, tools, and systems – on-premises or in the cloud. CData is a global company, headquartered in Chapel Hill, NC with about 350 team members worldwide. More than 10,000 organizations rely on CData technologies to overcome data fragmentation challenges and unlock value from diverse, dispersed data assets. This position will join our India team, operating out of our Bangalore office where we have nearly 100 team members. Role Description As a Quality Assurance Team Lead, you are expected to assist with web application Manual testing, Automation testing and all the QA processes and manage a team of QA engineers. This position requires exceptional communication, planning and problem-solving skills as you will be tackling new and unique challenges every day with no set script to resolve an issue for yourself or your team. The ability to research both alone and in a team to understand the development requirements, reproduce customer issues, work on POCs is essential. Applicants should be able to quickly learn new tools and lead the team from front. Key Duties Responsibilities As a Quality Assurance Team Lead, Individuals are expected to fulfil the following responsibilities: As a senior quality engineer and team lead, you will be responsible for all aspects of QA engineering at the portfolio level working under with the QA Program Lead. Plan and initiating test automation and test engineering practices, including aspects of ‘software development in test’ for a release. Reading, writing, and debugging test code in complex programs and supporting the refactoring of existing test frameworks – supporting other members of the team to do the same. Initiating the use and reuse of a broad range of tools, including open source, AI and cloud-based. Building QAT service capability and coaching others to help improve QAT-wide practices to support the digital service standard, often working as part of a multi-disciplinary team focused on user needs and user-centered design. Extensive hands-on test experience within Agile projects, with a strong understanding of the Sprint, CI, and release testing lifecycles. Extensive automation experience and the ability to specify, develop and implement automation frameworks and advice on industry best practices. Experience in mentoring and leading medium sized team/s. Performance management of team, provide regular feedback, plan and provide trainings, lead POCs. Proactive in managing test dependencies, coordinating test coverage, and execution. Knowledge and experience of working with Open Source tools and Cloud-based services including Cucumber, Gherkin, Jasmine, Cypress, WebDriver, Jenkins/Drone/Gitlab, and REST libraries (RESTAssured, Karate, etc). Experience of containerized techniques, using Docker, and Cloud-Based Hosting Demonstrable experience of working with web application and data services. Defining and advising on test scope, approach, risks, and assumptions across agile testing. Ability to work with all relevant parties (project, supplier technical teams, internal technical teams, service delivery, and so forth) to ensure an effective test service is maintained throughout the Agile delivery lifecycle. Requirements - Knowledge, Skills, & Experience Experience of 6+ Year Excellent communication skills (both verbal and written) Should be excellent team player and must have ability to work independently and in a team. Exceptional problem-solving skills. Good understanding of Agile methodology and QA processes involved. Ability to understand existing automation framework and work on automation tests. Experience with Java, JavaScript/TypeScript preferred but any other previous programming experience is a plus. Excellent understanding of SQL and RDBMS. Exposure to Non-relational (NoSQL) databases. Good understanding of APIs and API testing. Experience in working on both On-prem and Cloud based applications. Knowledge of different test and project management tools such as: JIRA, Docker, JMeter, ZAP, Selenium, Playwright Familiarity with writing test documentation, requirements review, creating bug reports. Ability to describe bugs clearly and accurately. Good to have experience with AI tools like Playwright-MCP Server, and general use of AI for testing is a plus. Good to have exposure to performance testing. Exposure to Odata. Exposure or hands on experience with any BI/Reporting tool. Important Notice: The CData recruitment team does not use SMS or WhatsApp to communicate with job applicants. If you receive a message from these platforms claiming to be from CData regarding a job opportunity, please be aware that it is a scam. All current open positions are listed on our CData Careers page. Please use the Apply Now link or apply via LinkedIn.
In the age of digital transformation, data has become increasingly vital to core business operations. But with so many cloud applications and platforms available today, data has become more decentralized than ever. CData is the real-time data connectivity company. Our easy-to-use integration products allow users to work with their data where, when, and how they need it. With a robust library of real-time data connectors, users can access data from hundreds of applications, tools, and systems on-premises or in the cloud. CData is a global company, headquartered in Chapel Hill, NC with about 350 team members worldwide. More than 10,000 organizations rely on CData technologies to overcome data fragmentation challenges and unlock value from diverse, dispersed data assets. This position will join our India team, operating out of our Bangalore office where we have nearly 100 team members. Role Description As a Quality Assurance Team Lead, you are expected to assist with web application Manual testing, Automation testing and all the QA processes and manage a team of QA engineers. This position requires exceptional communication, planning and problem-solving skills as you will be tackling new and unique challenges every day with no set script to resolve an issue for yourself or your team. The ability to research both alone and in a team to understand the development requirements, reproduce customer issues, work on POCs is essential. Applicants should be able to quickly learn new tools and lead the team from front. Key Duties Responsibilities As a Quality Assurance Team Lead, Individuals are expected to fulfil the following responsibilities: ? As a senior quality engineer and team lead, you will be responsible for all aspects of QA engineering at the portfolio level working under with the QA Program Lead.? Plan and initiating test automation and test engineering practices, including aspects of software development in test for a release.? Reading, writing, and debugging test code in complex programs and supporting the refactoring of existing test frameworks supporting other members of the team to do the same.? Initiating the use and reuse of a broad range of tools, including open source, AI and cloud-based.? Building QAT service capability and coaching others to help improve QAT-wide practices to support the digital service standard, often working as part of a multi-disciplinary team focused on user needs and user-centered design. Extensive hands-on test experience within Agile projects, with a strong understanding of the Sprint, CI, and release testing lifecycles. Extensive automation experience and the ability to specify, develop and implement automation frameworks and advice on industry best practices. Experience in mentoring and leading medium sized team/s. Performance management of team, provide regular feedback, plan and provide trainings, lead POCs. Proactive in managing test dependencies, coordinating test coverage, and execution. Knowledge and experience of working with Open Source tools and Cloud-based services including Cucumber, Gherkin, Jasmine, Cypress, WebDriver, Jenkins/Drone/Gitlab, and REST libraries (RESTAssured, Karate, etc). Experience of containerized techniques, using Docker, and Cloud-Based Hosting Demonstrable experience of working with web application and data services. Defining and advising on test scope, approach, risks, and assumptions across agile testing. Ability to work with all relevant parties (project, supplier technical teams, internal technical teams, service delivery, and so forth) to ensure an effective test service is maintained throughout the Agile delivery lifecycle. Requirements - Knowledge, Skills, & Experience Experience of 6+ Year Excellent communication skills (both verbal and written) Should be excellent team player and must have ability to work independently and in a team. Exceptional problem-solving skills. Good understanding of Agile methodology and QA processes involved. Ability to understand existing automation framework and work on automation tests. Experience with Java, JavaScript/TypeScript preferred but any other previous programming experience is a plus. Excellent understanding of SQL and RDBMS. Exposure to Non-relational (NoSQL) databases. Good understanding of APIs and API testing. Experience in working on both On-prem and Cloud based applications. Knowledge of different test and project management tools such as: JIRA, Docker, JMeter, ZAP, Selenium, Playwright Familiarity with writing test documentation, requirements review, creating bug reports. Ability to describe bugs clearly and accurately. Good to have experience with AI tools like Playwright-MCP Server, and general use of AI for testing is a plus. Good to have exposure to performance testing. Exposure to Odata. Exposure or hands on experience with any BI/Reporting tool. Important Notice: The CData recruitment team does not use SMS or WhatsApp to communicate with job applicants. If you receive a message from these platforms claiming to be from CData regarding a job opportunity, please be aware that it is a scam. All current open positions are listed on our CData Careers page. Please use the Apply Now link or apply via LinkedIn. Show more Show less