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On-site

Job Type

Full Time

Job Description

Key Responsibilities: Device Monitoring & System Check: Conduct a daily morning check to ensure all CCTV devices are operational and online. Report any offline cameras or technical malfunctions immediately to the technical team. EMR & Inpatient Activity Review: Review EMR shift footage to verify: If inpatient treatments were administered as per schedule. Proper monitoring of patients by veterinarians and helpers. Timely and correct medication administration. Handling of emergency cases — including arrival time, treatment initiation, and vet response. Delays or discrepancies in patient care or waiting times. Inpatient & Emergency Numbers Verification: Confirm the number of inpatients and emergency cases as recorded vs. actual activity observed on CCTV. Incident Monitoring: Identify and report any: Deviations from standard procedures/ protocols set by Company. Client-Vet Interaction Review: Monitor and document any issues or conflicts between clients and veterinary staff. Highlight potential customer service concerns or communication gaps. Morning Handover & Meetings: Review morning briefings to report findings from the previous day/night. Provide visual evidence or clips for serious concerns. Coordinate with other departments to ensure resolution of flagged issues. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Experience: CCTV: 2 years (Required) Location: Nariman Point, Mumbai, Maharashtra (Required) Work Location: In person

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