We are looking for Calling Agents / Call Center Executives to manage incoming grievance-related calls. The role involves listening to callers, accurately recording complaints, providing basic information, and updating all details on the backend system. The primary language of communication will be Hindi, with a basic working knowledge of English required for system use and internal communication. Key Responsibilities: * Receive and manage inbound grievance calls in a polite and professional manner * Understand caller issues and record grievances accurately * Enter call details, complaint nature, and caller information into the backend/CRM system * Provide basic guidance, acknowledgements, or reference numbers as per SOP * Escalate grievances to concerned departments when required * Maintain confidentiality and handle sensitive information responsibly * Follow call scripts, escalation matrix, and standard operating procedures * Maintain call logs, daily reports, and resolution status updates * Coordinate with supervisors and backend teams for grievance follow-ups Language & Communication Requirements: * Excellent spoken Hindi (mandatory) * Basic to moderate English proficiency (reading & writing) for system usage and documentation * Clear, calm, and empathetic communication skills Technical & System Skills: * Basic computer knowledge * Comfortable working with data entry, CRM software, or backend portals * Ability to type accurately in English * Familiarity with MS Word / Excel is an added advantage Candidate Profile: * Minimum qualification: 12th pass / Graduate (preferred) * Prior experience in a call center, customer support, or grievance handling is preferred * Freshers with good communication skills may also apply * Ability to work in shifts (if required) * Patient, attentive, and solution-oriented attitude Key Skills & Attributes: * Good listening skills * Problem-solving mindset * Attention to detail * Ability to handle high call volumes * Stress management and emotional intelligence Work Location: On-site - Noida Working Hours: We are hiring for three shifts, - Shift 1: 8:00 AM – 4:00 PM - Shift 2: 4:00 PM – 12:00 AM - Shift 3: 12:00 AM – 8:00 AM Candidates will be assigned to a rotational shift based on availability and operational requirements. Please apply only if you are based out of Delhi-NCR.
We are looking for Calling Agents / Call Center Executives to manage incoming grievance-related calls. The role involves listening to callers, accurately recording complaints, providing basic information, and updating all details on the backend system. The primary language of communication will be Hindi, with a basic working knowledge of English required for system use and internal communication. Key Responsibilities: * Receive and manage inbound grievance calls in a polite and professional manner * Understand caller issues and record grievances accurately * Enter call details, complaint nature, and caller information into the backend/CRM system * Provide basic guidance, acknowledgements, or reference numbers as per SOP * Escalate grievances to concerned departments when required * Maintain confidentiality and handle sensitive information responsibly * Follow call scripts, escalation matrix, and standard operating procedures * Maintain call logs, daily reports, and resolution status updates * Coordinate with supervisors and backend teams for grievance follow-ups Language & Communication Requirements: * Excellent spoken Hindi (mandatory) * Basic to moderate English proficiency (reading & writing) for system usage and documentation * Clear, calm, and empathetic communication skills Technical & System Skills: * Basic computer knowledge * Comfortable working with data entry, CRM software, or backend portals * Ability to type accurately in English * Familiarity with MS Word / Excel is an added advantage Candidate Profile: * Minimum qualification: 12th pass / Graduate (preferred) * Prior experience in a call center, customer support, or grievance handling is preferred * Freshers with good communication skills may also apply * Ability to work in shifts (if required) * Patient, attentive, and solution-oriented attitude Key Skills & Attributes: * Good listening skills * Problem-solving mindset * Attention to detail * Ability to handle high call volumes * Stress management and emotional intelligence Work Location: On-site - Noida Working Hours: We are hiring for three shifts, - Shift 1: 8:00 AM – 4:00 PM - Shift 2: 4:00 PM – 12:00 AM - Shift 3: 12:00 AM – 8:00 AM Candidates will be assigned to a rotational shift based on availability and operational requirements. Please apply only if you are based out of Delhi-NCR.