Cashier

Job Title:

Job Summary

The Cashier is responsible for handling customer billing, receiving payments, maintaining accurate cash records, and ensuring smooth and efficient billing operations. The role requires accuracy, honesty, customer service skills, and adherence to company policies and procedures.

Key Responsibilities

1. Billing and Transactions

• Generate accurate bills for customer purchases using the POS system.
• Process cash, card, UPI, and other approved payment methods.
• Verify product details, quantities, prices, discounts, and applicable taxes before billing.
• Ensure all transactions are completed accurately and promptly.
• Handle cancellations, returns, exchanges, and refunds as per company policy and authorization procedures.

2. Cash Management

• Maintain the required cash balance at the billing counter.
• Verify opening cash and closing cash balances daily.
• Reconcile cash, card, UPI, and POS transaction reports at the end of the shift.
• Report cash shortages, excess cash, or transaction discrepancies immediately to the Store Manager.
• Ensure the safe custody and timely handover of cash as per company procedures.

3. Customer Service

• Greet customers politely and maintain professional behaviour.
• Ensure a smooth and hassle-free checkout experience.
• Respond to basic billing-related queries and coordinate with the sales team when required.
• Maintain confidentiality of customer information and transaction details.

4. Documentation and Reporting

• Maintain accurate billing records, payment receipts, and supporting documents.
• Prepare daily cash and payment reconciliation reports.
• Ensure proper documentation of refunds, cancellations, and other exceptional transactions.
• Submit daily reports and cash handover records to the Store Manager.

5. Compliance and Store Operations

• Follow company policies, billing procedures, and internal control guidelines.
• Maintain cleanliness and organization at the billing counter.
• Prevent unauthorized transactions and immediately report suspicious activities.
• Coordinate with the Store Manager and sales team to ensure smooth store operations.
• Support stock verification and audit activities whenever required.

Required Skills and Competencies

• Basic computer knowledge and proficiency in POS billing systems.
• Good numerical and calculation skills.
• Accuracy and attention to detail.
• Honesty, integrity, and accountability in cash handling.
• Good communication and customer service skills.
• Ability to work under pressure during peak business hours.
• Basic knowledge of MS Excel and billing reports is preferred.

Educational Qualification and Experience

• Graduates.
• Previous experience in retail billing or cash handling is desirable.
• Experience in jewellery or other high-value retail operations will be an added advantage.