Job Title: Visa & Travel Documentation Consultant Location: Kolkata, India Employment Type: Full-Time Reports To: Operations Manager / Director About Us We are a reputed travel agency based in Kolkata, offering end-to-end travel solutions including tailor-made holidays, luxury tours, visa assistance, and corporate travel services. With a client-first approach, we ensure hassle-free travel documentation and advisory services to help our clients travel with confidence. Job Overview We are seeking a knowledgeable and meticulous Visa & Travel Documentation Consultant to join our dynamic team. The ideal candidate will be responsible for managing all aspects of visa processing, passport issuance and renewal applications, as well as assisting clients with travel insurance issuance. This role requires strong attention to detail, excellent communication skills, and up-to-date knowledge of global travel regulations. Key ResponsibilitiesVisa Services Guide clients through visa processes for tourist, business, student, and transit visas. Review and verify client documentation before submission to ensure accuracy and completeness. Complete visa application forms, schedule appointments, and coordinate submission/pick-up processes. Communicate with embassies, consulates, and visa application centers (e.g., VFS, BLS, TLS). Monitor application statuses and proactively update clients. Handle escalations or additional requirements, such as interview preparation or re-submissions. Passport Services Assist clients with new passport issuance , renewals , name/address changes , and lost/damaged passport replacements . Guide clients on required documentation and assist in form filling and appointment bookings via the Passport Seva system. Track application status and maintain accurate records of all submissions. Travel Insurance Recommend and issue appropriate travel insurance policies based on client needs and destination requirements. Liaise with insurance providers and handle end-to-end issuance of policies. Assist with claims-related guidance if needed. General Responsibilities Maintain accurate client records and visa/passport logs. Stay updated with changes in immigration laws, consulate rules, and entry restrictions. Provide excellent customer service and maintain confidentiality of sensitive client information. Support the sales and operations team with documentation for holiday and business travel packages. Requirements Minimum 2 years of experience in visa, passport, or travel documentation processing (travel agency or immigration consultancy preferred). Strong understanding of documentation and procedures for countries like USA, UK, Canada, Schengen zone, UAE, and Australia. Working knowledge of Passport Seva portal and major insurance providers. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in MS Office (Word, Excel, Outlook). Fluency in English and Hindi/Bengali. What We Offer Competitive salary with performance-based incentives. A collaborative and professional work environment. On-the-job training and updates on global travel regulations. Exposure to luxury travel clients and corporate portfolios. Growth opportunities within the organization. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Supplemental Pay: Performance bonus Yearly bonus Work Location: In person