Perform detailed Quality Checks (QC) of finished goods at the manufacturers facility according to the defined quality standards and specifications. Verify assembly processes, material conformity, workmanship, and packaging compliance. Approve finished goods that meet quality standards for pickup and dispatch. Report and document any non-conformance, defects, or deviations found during inspections. Liaise with the manufacturer's production and quality teams to rectify any quality issues on-site. Ensure timely communication and coordination with internal teams regarding approvals, rejections, and corrective actions. Maintain detailed records of inspections, approvals, and any non-conformities for audit purposes. Provide feedback and suggest process improvements to manufacturers to enhance product quality. Conduct spot audits and surprise checks at manufacturing units as required. Support supplier development programs by giving quality-related training or guidance when necessary.

Accounting of all transactions including purchases, sales, bank entries, etc. Bank Reconciliation Accounts payable & accounts receivables reconciliation & payments processing Managing TDS related compliances such as preparing working of monthly TDS payable & filing of TDS returns Managing GST compliances which include filing of various GST returns like filing of GSTR1, GSTR3B, reconciliation of ITC with GSTR2, etc Preparation & presentation of monthly MIS including profit & loss statement & cash flow statement, etc Manage & review work of Juniors and create MIS Manage & ensure smooth conduct of audit & compliance of all statutory requirements.

Handling customer inquiries and resolving issues via phone, email, or chat Handling in different processes such as negative review conversion of e-commerce platform, Review gathering, abandon cart customer, etc. as and when needed Providing product and service information to customers and assisting them with their needs Responding promptly to customer complaints with end-to-end resolution & eescalating issues handling Maintaining accurate and up-to-date customer records and documentation Processing replacement, refunds, and exchanges as required - Collaborating with other departments, such as operations and marketing, to ensure the timely and accurate delivery of products and services to customers B2C- Consumer brand- Setu, Wellbeing, Pilgrim. Telesales.

Roles and Responsibilities Identification of Suppliers, manufacturers for the products in personal care appliances like electric toothbrushes, massagers, trimmers, etc. Procurement Management wrt to supplier Onboarding, & guiding suppliers on quality parameters New vendor development, new product development and launch Product cost breakdown and exploring opportunities for India manufacturing or alternate sourcing Agreement and rates finalization with suppliers, with all terms & conditions Continuous process improvement in terms of procurement from cost & quality perspective Branding/Packing management for supplier's material Periodic review set-up with respective suppliers/ sellers on quality and timely delivery KPIs/ KRAs - Identification of relevant suppliers in stipulated time - Cost of material sourced - Quality of material sourced Desired Candidate Profile The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. Vendor Management Extensive experience in supplier/vendor management, agreement finalization. Sourcing/ Purchase experience in e-commerce domain. Technical Skills Advance Excel and Google spreadsheets. Customer Centric The ideal candidate is energetic, and driven by an environment where strategy, innovation and decision-making are distributed, where feedback, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards. Qualifications and Key Skills: Education level: Graduate Language skills: Mandarin Experience: Merchandizing/Sourcing The candidate should be able to solve business problems and effective in making high judgement decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action in a fast pace environment.

Handling customer inquiries and resolving issues via phone, email, or chat Handling in different processes such as negative review conversion of e-commerce platform, Review gathering, abandon cart customer, etc. as and when needed Providing product and service information to customers and assisting them with their needs Responding promptly to customer complaints with end-to-end resolution & eescalating issues handling Maintaining accurate and up-to-date customer records and documentation Processing replacement, refunds, and exchanges as required - Collaborating with other departments, such as operations and marketing, to ensure the timely and accurate delivery of products and services to customers B2C- Consumer brand- Setu, Wellbeing, Pilgrim. Telesales.