Handling customer inquiries and resolving issues via phone, email, or chatHandling in different processes such as negative review conversion of e-commerce platform, Review gathering, abandon cart customer, etc. as and when neededProviding product and service information to customers and assisting them with their needsResponding promptly to customer complaints with end-to-end resolution & eescalating issues handlingMaintaining accurate and up-to-date customer records and documentationProcessing replacement, refunds, and exchanges as required - Collaborating with other departments, such as operations and marketing, to ensure the timely and accurate delivery of products and services to customersB2C- Consumer brand- Setu, Wellbeing, Pilgrim. Telesales.