Job Summary: We are looking for a highly motivated and enthusiastic junior resource to join our IT support team as a Support Engineer . This is an entry-level position ideal for candidates looking to kick-start their career in IT operations and support. The role involves providing first-level technical assistance, monitoring system health, and escalating issues as needed. Experience 1-2 years Key Responsibilities: Provide first-level technical support and issue resolution for users. Monitor system and application alerts using monitoring tools. Log, track, and resolve incidents and service requests within defined SLAs. Perform routine system checks and basic troubleshooting. Escalate complex or unresolved issues to the next level support teams. Maintain accurate documentation of issues and resolution steps. Follow standard operating procedures and guidelines during incident handling. Coordinate with teams for scheduled maintenance or upgrades. Willing to work in rotational shifts, including weekends or holidays if required. Required Skills and Attributes: Basic understanding of computer systems, networks, and troubleshooting. Strong communication and interpersonal skills. Eagerness to learn and adapt to new technologies. Ability to follow instructions and work collaboratively in a team environment. Proactive and self-motivated attitude toward tasks. Good to Have: Basic knowledge of cloud platforms such as AWS or GCP . Exposure to system administration tasks (Windows/Linux). Familiarity with ticketing systems and monitoring tools. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Show more Show less
We are seeking a passionate and capable candidate with EDI experience of 5+ years and a proven ability to effectively develop and manage relationships between the organization and its clients. Skills Required: Must have at least 1 or 2+yrs on Altova Mapforce Having a track record of quickly understanding the requirements and then communicating sustainable technical solutions to clients. Good experience on cXML, Ariba, Mapping & Connection Protocols is mandatory. Enjoying challenging and open-ended discussions for collaborative deliverables. In-depth knowledge and hands-on exposure on end-to-end EDI ERP integrations/implementations, EDI project management (support & development), and EDI business analysis. Expertise in EDI Transactions like Order, Order Response, Invoice, and Advance Shipment Notice using EDI Standard formats like ANSI X12, EDIFACT, IDOC, Mainframe Application Data, UBL, XML, JSON, and CSV with communication protocols like AS2, HTTP, HTTPS, FTP, SFTP, and RNIF for implementation. Requirement analysis for the project scope and proposal estimation for the rollout. Project planning (work and timelines), task distribution to the internal team, and coordination with the partners. Any experience on Altova Mapforce is highly desired Roles and responsibilities: As an EDI specialist, you will perform EDI analysis, research, and documentation of transactional set data requests and issues from internal and external sources. Developed Use cases, Activity Diagrams, and Sequence Diagrams Implement EDI maps in X12 and XML Planning and executing phases of the software life cycle, starting with requirement study, analysis, development, and production support Experience with Scrum and different scrum meetings like sprint planning meetings, and daily stand-up meetings. Location: Hyderabad/Bengaluru/ Remote Show more Show less