Café In-Charge – Job Description Position
Café In-Charge / Café Supervisor
Department : Operations
Reports To Café Manager / Operations Manager / Management
Job location: Tambram west & Sembakkam
Job Summary
The Café In-Charge is responsible for the smooth day-to-day operation of the café, including staff supervision, customer service, sales, inventory management, food safety, cleanliness, cash handling, and overall operational performance.
The role requires strong leadership, communication, problem-solving, and organizational skills to ensure that the café operates efficiently and provides a consistently high-quality customer experience.
Candidates in an around Tambram area needs to apply.
Key Responsibilities1. Daily Café Operations
- Open and close the café according to company procedures.
- Ensure the café is ready for business before opening.
- Monitor daily operations and ensure smooth coordination between kitchen, service, cashier, and other staff.
- Ensure company policies, procedures, and service standards are followed.
- Handle operational issues and resolve them promptly.
2. Staff Management
- Supervise café employees and allocate daily duties and shifts.
- Monitor staff attendance, punctuality, grooming, and discipline.
- Train new employees on café procedures, customer service, hygiene, and safety.
- Monitor staff performance and provide regular feedback.
- Prepare or coordinate staff duty rosters.
- Ensure adequate staffing during peak business hours.
3. Customer Service
- Ensure customers receive friendly, efficient, and professional service.
- Handle customer complaints and resolve issues appropriately.
- Monitor food and beverage quality and presentation.
- Collect customer feedback and communicate recurring issues to management.
- Maintain a welcoming and professional café environment.
4. Sales & Cash Management
- Monitor daily sales and achieve assigned sales targets.
- Check cash/card/UPI transactions and ensure accurate billing.
- Verify cash at opening and closing.
- Monitor discounts, complimentary items, refunds, and void transactions.
- Prepare and submit daily sales and cash reports.
- Report any cash discrepancies to management immediately.
5. Inventory Management
- Monitor stock levels of food, beverages, packaging, and cleaning materials.
- Conduct regular physical stock counts.
- Maintain proper receiving and issuing procedures.
- Ensure FIFO/FEFO practices are followed where applicable.
- Monitor expiry dates and minimize food wastage.
- Prepare purchase/reorder requirements and submit them for approval.
- Investigate significant stock variances.
6. Food Safety & Hygiene
- Ensure food preparation and storage follow applicable food-safety requirements.
- Monitor personal hygiene and grooming standards of employees.
- Ensure refrigerators, storage areas, kitchen equipment, tables, counters, and washrooms are clean.
- Monitor temperature and storage conditions where required.
- Ensure expired or unsafe food is removed from use.
- Maintain required cleaning and hygiene records.
7. Cost & Wastage Control
- Monitor food and beverage consumption against standard recipes.
- Control unnecessary wastage, over-portioning, and spoilage.
- Maintain a wastage record.
- Identify unusual consumption or stock discrepancies.
- Support management in controlling food, labor, and operating costs.
8. Maintenance & Safety
- Check café equipment and facilities regularly.
- Report equipment breakdowns and maintenance requirements promptly.
- Ensure fire, electrical, and workplace safety procedures are followed.
- Maintain a safe working environment for employees and customers.
9. Reporting
Prepare or submit regular reports covering:
- Daily sales
- Cash reconciliation
- Staff attendance
- Inventory and stock variances
- Purchases
- Food wastage
- Customer complaints/feedback
- Maintenance issues
- Other operational incidents
Key Performance Areas (KPIs)
- Daily/monthly sales performance
- Customer satisfaction
- Food and beverage quality
- Inventory accuracy
- Food wastage percentage
- Cost control
- Staff attendance and productivity
- Cash accuracy
- Hygiene and cleanliness standards
- Compliance with company procedures
Required Skills & Qualifications
- Previous experience in café, restaurant, hospitality, or food-service operations.
- Good leadership and team-management skills.
- Good communication and customer-service skills.
- Basic knowledge of inventory and cash management.
- Basic computer/Excel skills.
- Ability to work under pressure during busy periods.
- Strong attention to cleanliness, hygiene, and detail.
- Ability to work flexible shifts, weekends, and holidays as required.
Pay: ₹15,000.00 - ₹16,000.00 per month
Work Location: In person
