Business Unit Operations Manager
Role type:
Interfaces:
Role Summary
The Business Unit Operations Lead is the single point of coordination between the business unit and the enabling functions: Finance, HR, IT, Facilities and Compliance. The role keeps commercial, people and infrastructure processes running smoothly, from offer and billing support to onboarding, equipment, workplace needs and compliance readiness. The role gives leadership clear visibility into revenue, billing and P&L, and makes sure the team has what it needs to deliver to its customers.
Key Responsibilities
1. Commercial and Financial Operations
- Provide input for customer offers and share the generated offers with the relevant stakeholders.
- Provide billing inputs and keep billing records current in Workday.
- Sign and send monthly proof of performance to each customer and track invoicing with Finance.
- Track project travel billing and BU-level billing.
- Track P&L from Finance, and maintain the billing and P&L simulation model.
- Track inputs for IP projects to Finance.
- Prepare revenue details for management review.
2. People and HR Operations
- Maintain Employee Tracker for the Business Unit and provide related inputs as required
- Coordinate employee onboarding to projects
- Plan and run townhalls and coordinate the rewards and recognition (R&R) program
- Coordinate BU-wide & project related Workday tool activities
3. IT Coordination
- Coordinate IT Infrastructure provisioning for employees
- Manage GPU setups and resolve related issues
- Consolidate BU-level IT requirements and communicate them to IT
4. Facilities Coordination
- Consolidate BU requirements for seating, canteen and other workplace needs
- Log, escalate and follow up on facilities issues and concerns until resolved
5. Compliance Coordination
- Coordinate the team's activities for Compliance Audit readiness
- Handle ad-hoc compliance issues and drive them to closure
6. Reporting and Governance
- Maintain trackers and dashboards across finance, people and infrastructure.
- Report status, risks and open items to BU leadership regularly.
Required Qualifications
- Bachelor's degree in Business, Engineering, Commerce or a related field.
- 4 to 6 years of experience in business operations, program operations or project management, preferably in IT services or automotive software.
- Working knowledge of billing, revenue tracking and P&L concepts.
- Experience with HR and ERP tools such as Workday.
- Strong skills in Excel or similar tools, including tracker maintenance and simulation models.
Preferred Qualifications
- Exposure to information security or compliance frameworks such as TISAX or ISO 27001.
- Experience working with global customers and cross-site teams.
- Experience with contract or work-order administration.
Key Skills and Competencies
- Cross-functional coordination and stakeholder management
- Attention to detail and data accuracy
- Follow-up discipline and ownership through to closure
- Clear written and verbal communication
- Prioritization across many parallel, recurring tasks
- Discretion with confidential financial and employee data
