Business Systems Analyst - Accounting

As a Stakeholder Interaction Specialist, your primary responsibility will be to provide daily support to Sales & Business Development groups through email, chat, and zoom calls. You will also be responsible for interacting with partners to resolve tickets efficiently. Ensuring the achievement of daily/monthly deliverables and meeting SLAs will be crucial, as you will have end-to-end ownership of the assigned processes. It is essential for you to understand the interdependencies of various processes and systems to facilitate seamless operations. Key Responsibilities: - Stakeholder interaction daily support to Sales & Business Development groups through email, chat, and zoom calls - Partner interaction for efficient ticket resolutions - Ensuring the achievement of daily/monthly deliverables - Ensuring SLAs are met with end-to-end ownership of the assigned processes - Understanding interdependencies of processes and systems - Delivering presentations to stakeholders - Analysis of program elements & reporting to identify trends, issues, and areas of improvement Qualifications Required: - University degree - Minimum of 2-4 years of experience in a partner/customer service environment - Preferred previous experience in sales/sales support, contract administration, finance/accounting, or related role - Highly proficient in MS Office/Excel - Excellent numeracy and keen attention to detail - Strong analytical skills - Very good communication skills, both written and verbal (English) - Good analytical skills & strategic thinking - Ability to work independently with minimal oversight while exercising excellent judgment - Self-directed, strategic thinker with the ability to lead & coordinate with cross-functional teams - Problem-solving & troubleshooting skills to resolve systemic operational issues - Enthusiasm, energy, and ability to engage with stakeholders - Ability to work in a multi-cultural environment - Excellent attitude to work and a team player mindset - Strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times As a Stakeholder Interaction Specialist, your primary responsibility will be to provide daily support to Sales & Business Development groups through email, chat, and zoom calls. You will also be responsible for interacting with partners to resolve tickets efficiently. Ensuring the achievement of daily/monthly deliverables and meeting SLAs will be crucial, as you will have end-to-end ownership of the assigned processes. It is essential for you to understand the interdependencies of various processes and systems to facilitate seamless operations. Key Responsibilities: - Stakeholder interaction daily support to Sales & Business Development groups through email, chat, and zoom calls - Partner interaction for efficient ticket resolutions - Ensuring the achievement of daily/monthly deliverables - Ensuring SLAs are met with end-to-end ownership of the assigned processes - Understanding interdependencies of processes and systems - Delivering presentations to stakeholders - Analysis of program elements & reporting to identify trends, issues, and areas of improvement Qualifications Required: - University degree - Minimum of 2-4 years of experience in a partner/customer service environment - Preferred previous experience in sales/sales support, contract administration, finance/accounting, or related role - Highly proficient in MS Office/Excel - Excellent numeracy and keen attention to detail - Strong analytical skills - Very good communication skills, both written and verbal (English) - Good analytical skills & strategic thinking - Ability to work independently with minimal oversight while exercising excellent judgment - Self-directed, strategic thinker with the ability to lead & coordinate with cross-functional teams - Problem-solving & troubleshooting skills to resolve systemic operational issues - Enthusiasm, energy, and ability to engage with stakeholders - Ability to work in a multi-cultural environment - Excellent attitude to work and a team player mindset - Strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times