JOB DESCRIPTION (JD)Outsourcing Expert – BPO Process Acquisition & Business Development
Company: Edvirexa Technologies Pvt. Ltd.
Designation: Outsourcing Expert / BPO Process Acquisition Manager
Department: Business Development, Outsourcing & Strategic Partnerships
Industry: EdTech | BPO | ITES | Customer Support | Business Outsourcing
Employment Type: Full-Time
Work Mode: Remote / Hybrid / On-Site (As per Company Requirements)
Experience: 2–7+ Years (Relevant BPO Process Acquisition Experience Preferred)
Compensation: Negotiable | Fixed Salary + Performance-Based Incentives (Based on Experience and Results)
Reporting To: Founder & Top Management
ABOUT THE COMPANY
Edvirexa Technologies Pvt. Ltd. is a growing organization operating in the fields of Education Technology (EdTech), Professional Skill Development, Recruitment, Business Consulting, and Technology-Driven Services.
As part of our strategic business expansion, we are entering the Business Process Outsourcing (BPO) and IT-Enabled Services (ITES) industry, with the objective of establishing domestic and international outsourcing operations.
We aim to build a reliable BPO division capable of delivering high-quality customer support, technical support, back-office operations, and other business outsourcing services.
We are looking for an experienced and result-oriented Outsourcing Expert / BPO Process Acquisition Manager who can independently identify outsourcing opportunities, establish relationships with direct clients, negotiate commercial agreements, and successfully bring genuine BPO processes into the organization.
This is a process acquisition and business development position, not a customer support executive role.
The selected professional will play an important role in establishing and expanding the company's BPO division.
1. PRIMARY OBJECTIVE
The primary responsibility of the Outsourcing Expert will be to acquire genuine domestic and international BPO processes for Edvirexa Technologies Pvt. Ltd.
The candidate must be capable of identifying potential clients, generating outsourcing opportunities, negotiating business terms, coordinating process onboarding, and ensuring successful project acquisition.
Initially, the company is targeting outsourcing opportunities suitable for approximately 10–25 operational seats, with the potential to expand based on business requirements.
2. KEY ROLES & RESPONSIBILITIESA. BPO Process Acquisition
- Identify and acquire genuine domestic and international BPO outsourcing processes.
- Establish direct connections with companies seeking outsourcing partners.
- Generate qualified leads for inbound, outbound, voice, non-voice, and back-office processes.
- Identify outsourcing opportunities suitable for the company's operational capabilities.
- Acquire customer support, technical support, email support, chat support, and other relevant processes.
- Develop a sustainable pipeline of outsourcing projects and potential clients.
- Identify both short-term and long-term BPO business opportunities.
- Coordinate with clients to understand operational requirements and commercial expectations.
B. Direct Client Acquisition & Business Development
- Identify companies interested in outsourcing their customer support or business operations.
- Build professional relationships with domestic and international decision-makers.
- Connect with business owners, outsourcing managers, procurement teams, and vendor management departments.
- Generate leads through LinkedIn, professional networks, email campaigns, referrals, and industry platforms.
- Schedule business meetings with potential outsourcing clients.
- Present the company's outsourcing capabilities and proposed service models.
- Negotiate process requirements, operational expectations, and commercial terms.
- Convert qualified business opportunities into confirmed outsourcing projects.
- Develop long-term business relationships and repeat outsourcing opportunities.
C. Domestic & International BPO Expansion
- Identify outsourcing opportunities in the Indian market.
- Explore international opportunities, particularly in the US, UK, Canada, Australia, and other relevant markets.
- Research international outsourcing trends and client requirements.
- Identify opportunities for offshore customer support and back-office services.
- Support the development of scalable outsourcing operations.
- Recommend suitable markets, industries, and outsourcing service categories.
D. Process Verification & Commercial Negotiation
- Verify the legitimacy of outsourcing clients and process providers.
- Evaluate the commercial feasibility and profitability of proposed processes.
- Understand pricing models, including per-seat, per-agent, hourly, per-transaction, and performance-based billing.
- Negotiate commercially viable payment terms and operational conditions.
- Coordinate discussions relating to contracts, SLAs, NDAs, and other business agreements.
- Identify potential risks, hidden charges, unrealistic commitments, and fraudulent outsourcing opportunities.
- Ensure that no outsourcing process is accepted without proper management approval and verification.
E. Process Onboarding & Operational Coordination
- Coordinate the transition of acquired processes to the company's operations team.
- Understand staffing, training, infrastructure, software, and technology requirements.
- Assist management in planning operational capacity and workforce requirements.
- Coordinate client training, knowledge transfer, and process documentation.
- Support pilot operations and process launch activities.
- Maintain communication between clients and internal operational teams.
- Assist in resolving commercial or operational concerns during process implementation.
F. Strategic Growth & Management Reporting
- Develop a structured BPO client acquisition strategy.
- Identify profitable outsourcing service categories and expansion opportunities.
- Maintain a database of potential clients, leads, proposals, and active negotiations.
- Submit regular reports on client outreach, meetings, proposals, and acquisition progress.
- Present business growth opportunities directly to the Founder and Top Management.
- Recommend improvements in pricing, client acquisition, partnerships, and business development strategies.
- Contribute to the long-term revenue growth and sustainability of the company's BPO division.
3. TYPES OF PROCESSES WE ARE LOOKING TO ACQUIRE
The selected candidate should have the ability to source opportunities across the following categories:
Domestic BPO Processes
- Inbound Customer Support
- Outbound Customer Support
- Domestic Voice Processes
- Non-Voice Processes
- Email & Chat Support
- E-commerce Customer Support
- Order Management & Customer Assistance
- Back-Office Operations
- Lead Generation & Appointment Setting
- Technical Helpdesk Support
International BPO Processes
- International Voice Processes
- US / UK / Australian Customer Support
- International Chat & Email Support
- Technical Support
- International Back-Office Operations
- E-commerce Support
- Customer Experience Management
- SaaS Customer Support
The company will prioritize legitimate processes with clearly defined commercial terms, operational requirements, and sustainable revenue potential.
4. REQUIRED SKILLS & QUALIFICATIONS
- Bachelor's degree in Business Administration, Management, Marketing, or a related discipline preferred.
- Relevant experience in BPO process acquisition, outsourcing sales, international business development, or client acquisition.
- Strong understanding of domestic and international BPO operations.
- Existing professional connections with direct clients, outsourcing decision-makers, or procurement teams will be a significant advantage.
- Excellent communication, negotiation, and business presentation skills.
- Ability to independently identify and close outsourcing opportunities.
- Understanding of BPO pricing, SLAs, contracts, and client onboarding procedures.
- Experience using LinkedIn, CRM tools, email outreach, and professional networking platforms.
- Strong analytical, commercial, and relationship management skills.
- Ability to work independently and coordinate with senior leadership.
5. PREFERRED CANDIDATE PROFILE
We are particularly interested in candidates who:
- Have previously acquired BPO processes for an outsourcing company.
- Have an established network of genuine direct clients.
- Understand the complete BPO process acquisition lifecycle.
- Can independently manage client discussions from lead generation to commercial closure.
- Have experience acquiring processes for small or growing BPO operations.
- Can provide a practical roadmap for securing the company's first outsourcing project.
- Are comfortable working in a growing organization and contributing to the development of a new business division.
Candidates with proven BPO process acquisition experience and direct client relationships will receive preference.
6. KEY PERFORMANCE INDICATORS (KPIs)
Performance will be evaluated on:
- Number of genuine outsourcing leads generated.
- Number of qualified direct-client connections established.
- Client meetings scheduled and completed.
- Proposals submitted and negotiations progressed.
- Number of commercially viable processes acquired.
- Revenue potential and profitability of acquired projects.
- Successful process onboarding and launch.
- Client relationship quality and retention.
- Accuracy of reporting and pipeline management.
- Overall contribution to the company's BPO business expansion.
Targets will be established according to the company's operational readiness, available resources, and business priorities.
7. AUTHORITY & REPORTING STRUCTURE
The selected candidate will be authorized to:
- Communicate with prospective outsourcing clients.
- Conduct business development and client acquisition activities.
- Schedule and attend client meetings.
- Present company-approved business proposals.
- Discuss outsourcing requirements and proposed commercial models.
- Coordinate with internal teams regarding process feasibility.
- Recommend potential clients and outsourcing agreements for management approval.
Important: Final authority regarding contract execution, pricing approval, financial commitments, process acceptance, and strategic partnerships will remain with the Founder or authorized Top Management.
The candidate will not be permitted to make binding commitments or sign agreements on behalf of the company without written authorization.
8. WHAT WE OFFER
- Opportunity to build and expand a new BPO business division.
- Direct interaction with the Founder and Top Management.
- Exposure to domestic and international outsourcing markets.
- Opportunity to develop long-term strategic client relationships.
- Performance-linked incentives and professional growth opportunities.
- Scope for advancement into senior business development or BPO leadership positions based on demonstrated performance.
9. HOW TO APPLY
Interested candidates with relevant experience in BPO Process Acquisition, Outsourcing Business Development, Direct Client Acquisition, or International BPO Sales are invited to apply.
Applicants should share:
- Updated CV / Resume
- LinkedIn Profile
- Total Relevant Experience
- Types of BPO Processes Previously Acquired
- Domestic / International Client Acquisition Experience
- Notice Period
- Current and Expected Compensation
Company: Edvirexa Technologies Pvt. Ltd.
Join Edvirexa Technologies Pvt. Ltd. and play a key role in building our domestic and international BPO outsourcing division.
We are looking for a professional who can do more than generate leads — we need someone capable of bringing genuine outsourcing business, building direct client relationships, and converting opportunities into operational BPO projects.
Regards,
Talent Acquisition & Top Management
Edvirexa Technologies Pvt. Ltd.
Pay: From ₹30,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: Hybrid remote in Noida, Uttar Pradesh
