Duties and Responsibilities
Implementation Analysis & Solution Design
- Assess and document current-state customer workflows, business processes, and system usage.
- Conduct gap analyses to identify areas where product configuration, process changes, or custom solutions are required.
- Translate business needs into functional requirements, use cases, process flows, and documentation, with acceptance criteria and traceability.
- Evaluate system capabilities and constraints to ensure alignment with customer goals and regulatory requirements.
Project Execution & Delivery Management
- Plan and manage implementation milestones, tasks, dependencies, and timelines across multiple concurrent clients and projects.
- Develop and maintain detailed implementation plans aligned to scope, budget, and delivery commitments.
- Track risks, issues, assumptions, and change requests; drive mitigation and escalation as needed.
- Coordinate cross-functional efforts across Product, Engineering, Operations, and Customer teams.
Customer & Stakeholder Management
- Serve as a primary point of contact for implementation-related activities and deliverables.
- Facilitate client working sessions, design reviews, status meetings, and readiness checkpoints.
- Communicate progress, risks, and decisions clearly to both internal and external stakeholders, escalating and communicating blockers and challenges appropriately.
- Support change management and guide customers through process and system adoption.
System Configuration, Testing & Go-Live Support
- Assist with system configuration, data validation, and migration activities as part of implementation.
- Develop test plans, test cases, and support User Acceptance Testing (UAT).
- Coordinate go-live readiness, cutover activities, and post-implementation stabilization.
Data, Reporting & Continuous Improvement
- Leverage data and reporting to monitor implementation progress, outcomes, and customer adoption.
- Identify trends, inefficiencies, and opportunities for automation or process improvement.
- Document best practices, lessons learned, and implementation standards to support continuous improvement and scalability.
Pay: Up to ₹3,200,000.00 per year
Work Location: In person
